Very easy to use tool, simple logic with extensive user-friendliness. The good and fast-responding support after going online and the careful support before going online are outstanding. Overall, we are super - satisfied.
Our club was able to finance the implementation thanks to DOSB and LSB funding.
There is a small reduction in satisfaction due to the structure of the sports offer pages, which was not quite in line with the order: compared to the briefing before the start and the feedback in the presentation: our wish to speak consistently not of departments but of sports had to be reworked by me in many places after going online.
In retrospect, a check-up module in the service catalog is desirable - in other words, the agency should include a quality assurance module in the offer that can be optionally selected by the club after going online.
Perhaps the following personal experience is due to our emergency situation, as we brought forward the going online with one week's notice in consultation with the agency "spontaneously" due to problems with the previous host: In 2 forms provided by the agency, a foreign club name was included at a "hidden" place, which was discovered and removed by me during the real user test.
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Thank you for taking the time to rate us. We are sorry if your surname was entered incorrectly in our system. We have of course updated the data.
We could understand your criticism of the lack of documentation if we had not clearly communicated the status quo in advance of our collaboration. We have always been open about the fact that there will be no comprehensive documentation at the start of the project, but that it has been created since the beginning of the year and new articles will be published at regular intervals. In the meantime, you already have access to the documentation for the first modules. In a further system update, we will also link our help portal to our NETZCOCKTAIL system and thus provide quick access to suitable help articles.
The CMS training served as an introduction to our system and was subsequently made available to you as a recording so that other people can also view the training content if they are involved in editing the website content. This was also discussed in advance of the collaboration. Furthermore, additional training courses for new employees can be booked or our support can be utilized. We are happy to provide you with our team as part of the booked service package and support you at any time with any questions regarding the operation of the system.
We look forward to working with you in the future and wish you every success with the new club website.