ROLF Fensterbau GmbH

 

ROLF Fensterbau GmbH
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Over the past 40 years, ROLF Fensterbau has developed from a one-man business into the largest window manufacturer in the Rhineland. To this day, high-quality products and excellent service are our top priority. Currently, over 100 employees...
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ROLF Fensterbau GmbH
Irmenbitze 15
53773 Hennef-Uckerath
Germany
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Review from 06/06/2024  
5.00 out of 5
Excellent
Recommendation
Exhibition
Personal advice
Products
Assembly
Customer service and communication
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Top competencies

Freundlichkeit

4.71 out of 5
7 Reviews

Einsatzbereitschaft

4.71 out of 5
7 Reviews

Fachkompetenz

4.57 out of 5
7 Reviews

39 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
The advice and ideas provided by the employees were excellent.

Installation was only carried out by qualified personnel and deadlines were always met.

Many thanks to Mr. D.F from Rolf Fensterbau
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Customer review & rating for:
Rolf Fensterbau GmbH
06/06/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We are very pleased with this review and would like to thank you for the consistently positive feedback. We have of course forwarded your review to the person responsible.
Kind regards from the marketing department
5.00 out of 5
Excellent
Recommendation
Very clean work, the work area was well
covered well
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Customer review & rating for:
Rolf Fensterbau GmbH
05/09/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you for this positive feedback.
Kind regards from the marketing department
5.00 out of 5
Excellent
Recommendation
I was completely satisfied with the initial consultation, punctual delivery and installation
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Customer review & rating for:
Rolf Fensterbau GmbH
05/07/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you very much for this consistently positive review!
Kind regards from the marketing department
5.00 out of 5
Excellent
Recommendation
Planning Negotiation Advice and installation fully satisfied.
No problems at all with small improvements to moldings and repairs to individual window shutters. Very courteous fitters and advisory ladies and gentlemen. We would work with ROLF Fensterbau again and again.
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Customer review & rating for:
Rolf Fensterbau GmbH
05/05/2024HILMAR, D.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you for the detailed and great feedback. We are delighted that you are completely satisfied.
Kind regards from the marketing department
4.50 out of 5
Excellent
Recommendation
We were satisfied with the execution of the work, the fitters were friendly and competent.
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Customer review & rating for:
Rolf Fensterbau GmbH
05/04/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We are pleased that you were very satisfied with the work and especially with the fitters. We are happy to pass on this feedback. Best regards from the marketing department
4.80 out of 5
Excellent
Recommendation
Very competent and friendly fitter
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Customer review & rating for:
Rolf Fensterbau GmbH
04/28/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you very much for the good feedback, also with regard to our fitters. We are happy to pass this on.
Kind regards from the marketing department
5.00 out of 5
Excellent
Recommendation
Everything top. Always happy to return :)
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Customer review & rating for:
Rolf Fensterbau GmbH
04/27/2024C.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We are particularly pleased to receive such a great review - thank you very much!
Best regards from the marketing department
3.25 out of 5
Average
Recommendation
Competence of employees
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Customer review & rating for:
Rolf Fensterbau GmbH
04/21/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thanks for the feedback!
Best regards from the marketing department
3.10 out of 5
Average
Recommendation
Offer prompt and accurate, appointment only after half an eternity, execution good
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Customer review & rating for:
Rolf Fensterbau GmbH
04/16/2024Anonymously
2.00 out of 5
Fair
Recommendation
Commissioning repair work is complicated. The execution of repair work is often delayed and only carried out on request.
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Customer review & rating for:
Rolf Fensterbau GmbH
04/11/2024Hausverwaltung R.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you for your feedback. The order placement and processing with the tenants took place within four weeks. We understand that a shorter time is desirable. We try to process all requests as quickly as possible to accommodate all customers. It is a shame that this has resulted in a 2/5 star rating. We will continue to work on our "delivery time". Kind regards from the marketing department.
5.00 out of 5
Excellent
Recommendation
After 3 months, the roller shutter motor has finally been replaced. The back and forth with the order confirmation to be signed is very tedious and when the order supposedly hasn't arrived, you can only shake your head. The procedure is very bureaucratic, but the work was carried out very competently and very well.
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Customer review & rating for:
Rolf Fensterbau GmbH
04/10/2024Anonymously
3.78 out of 5
Good
Recommendation
The handling of the order was good. Delivery took place within the announced time.
What was not mentioned when the order was placed was that we ourselves were responsible for sealing the 4 patio doors. We were only informed of this during installation. If we had known this beforehand, a roofer could have been found. As it was, there was still a 6-8 week delay in completion. We were also not aware of the enormously high costs for the waterproofing. It was dismissed a little; "it still needs to be sealed"

It would have been more professional to point this out in advance, or even to offer a roofer who could be arranged.

Communication about the remaining work was slow. Sometimes one department didn't know what the other had done. There were no callbacks.
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Customer review & rating for:
Rolf Fensterbau GmbH
04/09/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Good day,
First of all, thank you for your honest review. It is a pity that your expectations and wishes were not fully met. Communication with our customers is particularly important to us, which seems to have only partially worked here. We understand that this has led to dissatisfaction on your part. We want to continue to develop and learn from our mistakes, which is why such feedback is important. If you have any questions or suggestions, please feel free to contact us by e-mail: marketing@rolf-fensterbau.de.
Best regards from the marketing department
5.00 out of 5
Excellent
Recommendation
With the consultation and installation of the door
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Customer review & rating for:
Rolf Fensterbau GmbH
04/04/2024Renate W.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you for the positive review!
Best regards from the marketing department
5.00 out of 5
Excellent
Recommendation
I was particularly satisfied with the advice and installation of the product
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Customer review & rating for:
Rolf Fensterbau GmbH
04/04/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you for the feedback, we are very pleased!
Kind regards from the marketing department
5.00 out of 5
Excellent
Recommendation
Very good advice from Mr. Foerster, clean installation, uncomplicated processing
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Customer review & rating for:
Rolf Fensterbau GmbH
04/02/2024Gerhard L.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We would like to thank you for this great review. I have also forwarded this nice review to Mr. Förster. Thank you very much!
Kind regards from the marketing department
4.83 out of 5
Excellent
Recommendation
Very positive, punctual, tidy and above all a super friendly team. Both the colleagues who were responsible for the doors and those who installed the windows.
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Customer review & rating for:
Rolf Fensterbau GmbH
04/01/2024L.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We are delighted with this positive review! Many thanks for the kind words.
Kind regards from the marketing department
4.00 out of 5
Good
Recommendation
Measurement service, clean and fast installation
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Customer review & rating for:
Rolf Fensterbau GmbH
03/25/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We would like to thank you for this good review. I have forwarded your request to the person responsible and to the quotation department. The colleagues responsible will get back to you as soon as possible.
Kind regards from the marketing department
5.00 out of 5
Excellent
Recommendation
Very good advice, fast order processing and very good installation
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Customer review & rating for:
Rolf Fensterbau GmbH
03/25/2024Familie B.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We are delighted with this positive review - thank you very much!
Kind regards from the marketing department
4.33 out of 5
Good
Recommendation
Mounting
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Customer review & rating for:
Rolf Fensterbau GmbH
03/24/2024Anonymously
5.00 out of 5
Excellent
Recommendation
After two local companies were unable to carry out the repair, Rolf Fensterbau immediately had the solution at hand and completed the work much faster than expected. As a result, the costs were also lower than previously calculated.
I can therefore recommend Rolf Fensterbau without reservation.
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Customer review & rating for:
Rolf Fensterbau GmbH
03/24/2024Heinz D.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you very much for the really great feedback and the positive rating.
Kind regards from the marketing department.
174 Reviews from
1 other source
3.90 out of 5
Good
3.90 out of 5
Good
174 reviews on Google Maps
 
06/30/2024
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* All reviews and experiences about ROLF Fensterbau GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 10/10/2023  |  Last update: 09/20/2024   |  Report profile

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