Faktor X GmbH

Consulting, sales and services

Faktor X GmbH
148 Reviews i
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Faktor X has been a sales partner for Xerox since 1998 and is number one in the Berlin/Brandenburg area. The company was founded in October 1998 and was first certified as a Premier Partner by Xerox Germany in 2000. As a Xerox Premier Partner,...
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Contact information

Faktor X GmbH
Am Borsigturm 44
13507 Berlin
Germany
Directions

Contact person
Markus Nagorsen

Opening hours

Websites

Social Media

Review from 07/26/2024  
5.00 out of 5
Excellent
Recommendation
Quality
Value
Services
Implementation
Consulting
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Top competencies

Customer loyalty

5.00 out of 5
11 Reviews

Communication

5.00 out of 5
11 Reviews

Customer requests

5.00 out of 5
10 Reviews

133 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
I am totally satisfied with the service provided by Mr. Grosser. Everything is running smoothly. The hardware and support are excellent. We will possibly purchase another device for our location in Munich.
Thank you very much :-)
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Customer review & rating for:
Kundenorientierung in der Beratung
07/26/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great praise. We'll pass it on to Stefan.
5.00 out of 5
Excellent
Recommendation
Very good customer service and support.
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Customer review & rating for:
Kundenorientierung in der Beratung
07/19/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the praise.
5.00 out of 5
Excellent
Recommendation
Electronic devices have a keen sense for being faulty at precisely the moment when things get busy at work and a breakdown really messes up the schedule. That's when it's important to have a professional contact person, weigh up alternative options together and find constructive solutions quickly. We have such a professional contact partner in FaktorX! We can rely on the best support at times like this and always feel well advised, even when it comes to calmer decisions. Many thanks for that!
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Customer review & rating for:
Kundenorientierung in der Beratung
07/11/2024Holzer Kobler Architekturen Berlin G.
Faktor X GmbH Comment from Faktor X GmbH:
We are always very pleased when what we try to implement is also perceived in the market in this way. Thank you for the great feedback.
4.40 out of 5
Good
Recommendation
Even the non-system connection to the DocuWare system worked very easily and conscientiously with the technician.
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Customer review & rating for:
Kundenorientierung in der Beratung
06/17/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Advice and then the actual applications
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Customer review & rating for:
Kundenorientierung in der Beratung
06/07/2024Julian b.
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the very good feedback
5.00 out of 5
Excellent
Recommendation
We feel very well looked after by Mr. Großer, our contact at faktorx. The advice/help is quick and competent. The printer fulfills all tasks/requirements.
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Customer review & rating for:
Kundenorientierung in der Beratung
04/22/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
We will of course pass on the praise to Mr. Großer.
5.00 out of 5
Excellent
Recommendation
The relocation of our appliance was carried out to our complete satisfaction, despite the difficult structural conditions.
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Customer review & rating for:
Kundenorientierung im First Level Support
04/19/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
We are pleased to hear that.
4.93 out of 5
Excellent
Recommendation
Pragmatic and customer-oriented solutions in what were difficult times for us at the time!
We are delighted with the very trusting cooperation so far and look forward to everything that is sure to come!
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Customer review & rating for:
Kundenorientierung in der Beratung
04/08/2024Akademie für Kirche und D.
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great feedback and we are also excited to see what the future holds.
5.00 out of 5
Excellent
Recommendation
We received very good advice on a task involving the conversion of digital documents. Fast response time from Faktor X
The software is easy to use and the implementation was adapted precisely to our application. Software IPA Server super stable, no crashes etc.
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Customer review & rating for:
Kundenorientierung in der Beratung
03/20/2024Wilhelm Lingsch G.
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great feedback. We are delighted to be able to provide stable support for this sensitive process.
5.00 out of 5
Excellent
Recommendation
Ladies and Gentlemen,

We are more than satisfied with your device and, in particular, we have a competent contact person in Mr. Leu who takes care of our concerns immediately.

Yours sincerely

Krombholz
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Customer review & rating for:
Kundenorientierung im First Level Support
01/29/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great review, which we are happy to pass on to Mr. Leu.
5.00 out of 5
Excellent
Recommendation
We would like to thank Mr. Leu for his dedicated efforts to get the best out of the appliances. We were presented with options and suggestions for new appliances, which were always in our interest. You feel that you are in good hands with the support, without the typical sales pitch feeling.
If we had any questions or problems, we could always turn to him and received a quick and competent answer.

We would like to thank Mr. Leu as our contact person for his commitment and hope that he will remain with us for a long time to come.
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Customer review & rating for:
Kundenorientierung in der Beratung
01/23/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the praise, which we are happy to pass on to Mr. Leu.
5.00 out of 5
Excellent
Recommendation
They respond promptly to all my inquiries and find a solution.
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Customer review & rating for:
Kundenorientierung in der Beratung
01/23/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great feedback.
3.40 out of 5
Average
The effort involved in reordering consumables is too complicated and costly. No real interest in helping. New requirements and ways of reordering are constantly being demanded. Unfortunately, this causes unnecessary administrative work.
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Customer review & rating for:
Kundenorientierung im First Level Support
01/20/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
It is a pity that you are not satisfied with our service and if you had not given your rating anonymously, we would have been able to check your specific case and remedy it if necessary. Unfortunately, we have no means of doing so.
5.00 out of 5
Excellent
Recommendation
Reliable customer service that gives great advice and security. I don't think you can do better than that!
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Customer review & rating for:
Kundenorientierung in der Beratung
08/10/2023Stefan E. Bischof, Stan Hema G.
Faktor X GmbH Comment from Faktor X GmbH:
Thank you very much for the very positive feedback. We are happy to pass it on to the sales department.
4.80 out of 5
Excellent
Recommendation
Through the personal consultation of Mr. Großer, the bdla was always very well cared for and advised.
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Customer review & rating for:
Kundenorientierung in der Beratung
07/25/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thanks for the great feedback.
5.00 out of 5
Excellent
Recommendation
Very patient employee. Always on hand when you need help.
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Customer review & rating for:
Kundenorientierung in der Beratung
07/06/2023Christian F.
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great review of our work.
5.00 out of 5
Excellent
Recommendation
Good day. Apart from the very high-quality looking printer, the fast and competent service during setup is particularly worth mentioning! Absolutely recommend.
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Customer review & rating for:
Kundenorientierung in der Beratung
06/30/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you, if you are satisfied, so are we.
5.00 out of 5
Excellent
Recommendation
Thank you for the quick response to our request.
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Customer review & rating for:
Kundenorientierung in der Beratung
06/30/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
If it went fast and well we are also satisfied.
5.00 out of 5
Excellent
Recommendation
After years of problems with our printer, we finally have someone on our side who can help us and we can take care of more important things in the office than the printer.
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Customer review & rating for:
Kundenorientierung in der Beratung
06/29/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
We take care of your printer landscape and you can take care of your work. That's exactly what we want to happen. It's great that it's happening for you now.
5.00 out of 5
Excellent
Recommendation
We were able to significantly reduce our costs for equipment and printing thanks to the recommendations of Faktor X Xerox Vertragspartner Schröter e.K.. Many thanks for that.
Compact Media Agency for Communication GmbH
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Customer review & rating for:
Kundenorientierung in der Beratung
06/29/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great feedback. When something like that comes out of our consultation, we're even more pleased.
15 Reviews from
1 other source
4.00 out of 5
Good
4.00 out of 5
Good
15 reviews on Google
 
03/24/2023
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* All reviews and experiences about Faktor X GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/21/2020  |  Last update: 07/26/2024   |  Report profile

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