I'm still waiting for promised goods, - that's not customer service, that's an insult!!! It is promised and nothing is kept and if you then ask, you are mobbed and insulted in the most impossible way and then at some point you get no answer at all, - very unseriös, soas unbelievable I have not experienced, - very sad actually, because the products are not bad, - if you get them then sometime in the correct and functioning form.
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Translation
Nobody was unfriendly. I just wonder why you have to spread such a lie. We have almost 14000 customers and we take care of everyone. Only if Swiss customs rejects it and sends it back (without any stated reason) we can't help it.