For over 20 years, we have specialized in the distribution of medical supplies for ostomy, incontinence, wound care and enteral nutrition. The homecare provided by our medically trained staff shows new ways to promote the patient's independence and offer him a high level of quality of life.
The ProvenExpert Quality Seal is awarded to service providers who have received at least 10 customer reviews with a recommendation rate of 90% or higher.
Unfortunately, I had a bad experience with the healthcare team. Only the explanations and instructions of the stoma therapist were good. The transition from the clinic to home did not work, I had to buy the incontinence aids for 12 days in the drugstore. The ostomy therapist had assured me that it would not be a problem to ship the aids to Spain. Also my offer to pay the price difference of the postage, was for the "Homecarepartner with heart and mind" not sufficient and was rejected. I was still made out to be a liar. Calls were not answered and emails only after days. This company is not to be recommended!
I find it very unfortunate that after all the explanations, for which you then ultimately also showed understanding, you now give us a bad rating here.
Ms. Operta had explained to you at an early stage that shipping goods abroad is unfortunately not possible. The reason for this is not the cost, but the tracking of shipments that can not be delivered.
After you then claimed that Sr. Silvana had meant that shipping abroad would be "no problem", I explained it to you again.
Your request to have the matter checked/clarified by our management was also complied with. I consider it reasonable that such a third answer then requires two working days.
Why you bought your material in the drugstore for 12 days, I can not understand. We shipped your supplies immediately after receiving your prescription. The fact that we require a prescription was communicated to you in the clinic and was noted in the enclosed letter of the extensive sample package that you received in advance.
I would particularly like to give Mrs. Weiß a more than positive rating. She is highly committed and has always and very competently stood by us. Her calm and friendly manner must be especially mentioned. A great stoma consultant!!!
I would also like to mention Mrs. Kasper, who also took great care of me in the clinic and on vacation or Nitgällwn. No way was too far for her to help me. Thank you!
I have felt very well cared for for years and am very satisfied. Everything is just right here, I feel well taken care of, professionally competent and friendly accompanied on my way with stoma. I would also like to take this opportunity to thank Karl-Heinz and Christl Trenz, my two great stoma experts, who have been with me for many years. Thanks to the whole team, keep it up!!!
Thank you very much for your star rating and your appreciative words. We are pleased that Ms. Weiß was a good support for you and have immediately passed on your praise to our employee.
We wish you all the best.
Your health team Bavaria
I was in the best hands with my stoma nurse Mrs. Hämmerle and would like to thank her very much. As I have extremely sensitive skin (plaster allergy), I was very tense and nervous. Mrs. Hämmerle accompanied me with a lot of patience and sensitivity as well as the best medical expertise over difficult weeks, first in the clinic and then at my home. In the meantime, the stoma was reattached without any problems. I am very grateful and would highly recommend Gesundheitsteam Bayern.
Thank you very much for your kind words, your appreciation and your decision to share your experience online. We are very happy that you recommend Gesundheitsteam Bayern. But above all, we are pleased that we were able to help you well through the difficult time. The praise to Mrs. Hämmerle will be forwarded to our colleague immediately. She will be very pleased about it.
Thank you for taking the time to share your experience with Gesundheitsteam Bayern online here on the platform. We are very happy when customers are satisfied with our service and will share your feedback with the entire team.
Best regards and a happy Rosenmontag
wishes you your Gesundheitsteam Bayern
Thank you very much for your great feedback. We are pleased to read that you feel well advised and cared for. We will pass on your praise to the whole team.
If there would be the grade 1 with countless stars, your team would have earned it. In particular, I would like to emphasize our supervisor Mrs. Lessel, your expertise, your empathy and your human nature is unparalleled and is not self-evident. Very high praise!!!
Thank you very much for your grade 1 with countless stars. :) We are very happy about your kind words. Your thick praise we have also immediately forwarded to Mrs. Lessl.
With the advice in all areas. In addition, all employees are very competent and always friendly. When it comes to payment terms, it is often much too tight for privately insured people to be able to keep to them. But this is still handled flexibly. If one spends his concern, one is always accommodated to me
After I already had a very good experience with the health team in 2014 with my mother, I can say with a clear conscience that I am just as satisfied now as I was then.
The competence, friendliness and understanding helps the patient very much.
I would recommend the health team with a clear conscience.
Thank you for describing your personal experience with us.
We are glad that we were able to provide you and your mother with a good service and that you recommend us. That means a lot to us!
We wish you a wonderful Christmas, reflective hours and a good start into the new year.
I switched from a large provider to GTB because the personal service here is much better. I am here with my urostomavrsorgung best cared for and advised. Thank you Mr. Erdmann for your expert advice.
Thank you very much for your 5-star rating. We were all very pleased about your praise and Mr. Erdmann has immediately become quite red. Thank you very much. We wish you a wonderful Christmas season and all the best for the New Year.
Thank you for taking the time to share your opinion of our performance online. We were very happy to forward your praising comment to Ms. Leidl.
We would be pleased if you could describe your evaluation in a little more detail in the Transition section, by phone or also gladly by e-mail to kundenzufriedenheit@gesundheitsteam.com.
Thank you very much.
We wish you a Merry Christmas and all the best for the New Year.
Your Health Team Bavaria
We, and especially Mrs. and Mr. Trenz say "thank you very much" for this great evaluation. We are very pleased that you feel in good hands with us and are satisfied with us. The whole team wishes you a Merry Christmas and all the best for the New Year.
Wow!!! Thank you very much for your thank you! We were very pleased about your satisfaction with us and our service. Your kind words have immediately animated us to write poetry and we would like to tell you with the following verse that we will continue to do everything so that "everything is good" for you.
Merry Christmas and a Happy New Year.
Everything shall remain with us as it has been so far.
All reviews and experiences about GT Gesundheitsteam GmbH Bayern are the subjective opinions of those who compose and submit them | The profile owner is responsible for the contents of this page |
Profile active since 12/19/2018 | Last update: 09/22/2023
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I find it very unfortunate that after all the explanations, for which you then ultimately also showed understanding, you now give us a bad rating here.
Ms. Operta had explained to you at an early stage that shipping goods abroad is unfortunately not possible. The reason for this is not the cost, but the tracking of shipments that can not be delivered.
After you then claimed that Sr. Silvana had meant that shipping abroad would be "no problem", I explained it to you again.
Your request to have the matter checked/clarified by our management was also complied with. I consider it reasonable that such a third answer then requires two working days.
Why you bought your material in the drugstore for 12 days, I can not understand. We shipped your supplies immediately after receiving your prescription. The fact that we require a prescription was communicated to you in the clinic and was noted in the enclosed letter of the extensive sample package that you received in advance.
MFG
Thomas Benker (Head of Customer Service)