Kutego GmbH

Very good range of functions, all our needs can be mapped. There are still minor inconsistencies that could be corrected. However, when we had questions, we always received a quick response from the service department. We still have one or two feature requests... Overall, Kutego makes course management much easier for us.

My questions were always answered in an understandable way and the move to the program was really taken care of satisfactorily.

As a Swiss company, our sales are quite high compared to German providers. As a result, our costs in Switzerland are, in my view, too high. I would find it exciting if this could be looked at.
I am meeting with other swimming schools next Saturday and will give a presentation about Kutego and other course management solutions. To make Kutego even more usable for us and more attractive for CH customers, a direct connection with banks would be useful. Thank you for your commitment.

Kutego is quite easy to understand. Of course, you have to learn the ropes, but once you get to grips with it a little, it helps immensely in the administrative and accounting side of my business.

We still have too many technical errors that cost us a lot of time and therefore money. Overall and on balance, the system is of course useful and makes office organization easier for us. But these little building blocks just accumulate.

The processing time for queries is simply far too long. Even with technical problems on the part of the software, it sometimes takes far too long. In addition, unfortunately not all of our requirements for a system are taken into account.
Overall, however, we are satisfied and it is a significant reduction in workload for our company.

Perfect solution to coordinate different courses. I can highly recommend it. Great service. Also the integration with WordPress is totally easy and works great.

It runs really well, fast support even for user help 😊

Missing on the video sales flow page.
Feedback on suggested improvements to new helpful features is generally poor.
Pay for support is not up to date nowadays.

Service and support are virtually non-existent. Our questions were without exception answered with "please book a paid consultation" or "we will pass the issue on to our support" followed by "an implementation is not possible" waved off. We have not managed in over 100 days of paid use to build a working booking system to our needs. Therefore, we simply cannot recommend Kutego. We paid our dues, but maybe we can save one or the other from this. A real flop.

I find that the software is very complex. This is good, because so many possibilities can be implemented that occur when booking courses. However, the disadvantage is that it takes a lot of time to know the software well yourself. This is where I would like to see free video tutorials. E.g. there could be a basic tutorial of 1h and then more tutorials on the different topics. I would like the manual to have a way to search for keywords efficiently. I would also find it great if all queries of 5min were free of charge. Otherwise, as a self-employed person in the first and second year, you feel that the software is not worth it. Thank you very much and best regards

We currently accompany 7500 children every week on their way to becoming safe swimmers. Kutego helps us to focus on our courses and not on data management.

Franziska Schalm - Founder of swim2grow

I would like to see online tutorials for introduction or specific areas. The manual is very extensive. Also here it would be nice to have a search function for specific things. When I search for something specific I can't read through everything first.

The system is not so easy to use and very extensive. It takes a little longer to get used to it.

Very many functions and individual setting options. The training took some time, but is overall logical and relatively intuitive. I think it's great!

Kutego offers a course management software that is user-friendly and, above all, very comprehensive but easy to understand. For each type/form of courses/appointments the software finds a solution and offers many possibilities for the implementation of own ideas. The support team is very friendly and helpful in any request. We are very satisfied customers and have been able to significantly reduce the time spent on administrative tasks thanks to Kutego.

A great industry solution - we couldn't do without it!
We used to package over 300 invoices per block, it was a huge hassle.
Customers also find the tool easy to use and the login procedure very good.

Insane benefit for me.... Very few initial contacts over the phone, which saves a tremendous amount of time. As a dog trainer you are taken seriously as bookings are completed professionally.

We (commercial dog school in Austria) have been using Kutego (courses, appointments, finances) for exactly 50 days today and I would like to express my great appreciation to your team, except for a few small things. I originally come from the management of a very large corporation and would describe your software as the SAP among the possible SaaS for our purpose. My respect!

I would also like to add that the part of my negative criticism in many areas is really complaining on a high level, because with the possibilities that Kutego offers, the requirements really came.

Course module:
+ Courses are easy to create and present
+ Courses are easy to integrate via iFrame in external CMS (in our case in typo3) and to make available for a booking
+ info agent
+ documents dispatch
+ Possibility of messages to the course groups
+ confirmation of participation

+/- Member management

- If you need a course planning software, you won't find it in Kutego (not really an issue for us at the moment, therefore irrelevant for us), although some useful approaches are definitely available
- I would like to see more possibilities for our permanent courses (e.g. contracts with the possibility of cross-booking without having to make up for lost time).

Appointment module:
+ single dates in principle likewise simply to provide
+ Appointments are easy to integrate via iFrame in external CMS (in our case in typo3) and to make available for a booking

- Presentation of appointments on the website difficult to understand and unclear
- Booking options on customer side unclear

Finance:
+ If all processes are well set up and a few minor deficiencies are fixed, all you need to do - assuming satisfactory business - is count your money ;-)
+ I can therefore not confirm the comments of another reviewer, because our normal business process is de facto fully automated.
+ Payment reminders and dunning letters fully automatic
- Despite repeated urging, areas of invoice correction still do not work properly
- If you cancel an invoice and create a new one, as a Kutego customer you are also charged for the cancelled invoice
- Integration only possible with SevDesk accounting, although SevDesk basically offers a good approach, it is absolutely unusable, at least for Austria. If I can't even create the values for a correct advance VAT return with an accounting system, then my harsh verdict on SevDesk in this respect is perhaps understandable. In order to be able to transfer the invoices to my accounting in a reasonably automated way, the available csv export is unfortunately unsuitable, because it accesses the wrong data for Austrian needs.
- Some text parts in emails are not changeable for us as Kutego customers (e.g. we address our customers in the form of Du, which Kutego does not allow in some areas.

Manual:
- Personally, I also find the manual somewhat lacking; of course, I understand that documentation is almost never a favorite activity. However, I believe that if more time was spent on it, and it was set up as smartly as the software itself, that some user questions would not be necessary, and thus would be a potential streamlining for Kutego itself.
- As a supplement, I would like to note that the Kutego online manual is considered potentially dangerous by Norton. I find that quite unseemly.

Business hours:
- While I see that both Miriam and programmers are definitely active at nighttime hours at times, I'm only going into the website support hours here because I suspect that many Kutego users are active on weekends as well. I haven't had any major outages so far, but my personal concern would be that something unpredictable happens on Friday evening and then no one is available for 2.5 days to fix the error.

Real small things that would be technically easy to implement, to which I get as an answer that it is technically not possible:
- As an example, I would like to mention the overview of the most viewed courses or dates in the dashboard of the finance module, which cannot be manually set to zero and thus, unfortunately, has absolutely no meaning after some time with changing offers. I find this a pity, because it could provide a wonderful insight.

A better answer than technically not possible (which is almost unthinkable with probably relational databases in the background for my previous wishes) I would find. Customization costs xx Euro or customization provided in the standard for MM/YYYY.

technical support
+ normally and for the part included in the price very good
+ and also reasonably fast
I haven't used the paid VIP support yet and therefore I can't judge it yet.

I could give many more positive details and I don't know if you can add your entry here on this platform in the course of time or just write a new one. If possible, I will be happy to do so.

Finally I would like to state again that my negative points are really whining on a high level and I can highly recommend Kutego for my application and I would like to compare my representations with the psychology of buying a new car: If you previously drove an old piece of junk and now afford a new car and unfortunately discover a small scratch on it, then this often becomes emotionally huge, but purely factually a mini-detail on the sidelines.

Thank you Miriam for your time and help so far and also already for the future. ;-)
Thanks to the Kutego team in the background, unknown to me, for your great work.
I'm very happy to have found you (and that we don't have the centralized version we thought of years ago; you know what I mean)!

I was satisfied right from the start. I find the system user-friendly and self-explanatory - if you have any questions, you can always book an appointment.
In general, I now have a great overview. I personally find the time savings compared to before the best!