Travelhouse Reisegepäck

travelhouse suitcase london carry-on suitcase trolley aluminium suitcase

Travelhouse Reisegepäck
TOP SERVICE PROVIDER 2024
4.88 out of 5
Excellent
1,403 Reviews
Contact information
Welcome to Travelhouse Shop. You will find high quality polycarbonate travel cases with aluminum frame and integrated TSA snap locks. New! Travelhouse Oslo complete aluminum suitcase in 3 sizes! S+M+L. New! LONDON XL Sports Trunk Suitcase. High quality polycarbonate hard case with aluminum frame!

Contact information

Travelhouse Reisegepäck
Hauptstraße 55
77799 Ortenberg
Germany
Directions

Contact person
Matthias Trebes

95% Recommended
5 stars 31
2 stars 0
1 star 0
Customer service
Excellent (4.97)
Cost-performance ratio
Excellent (4.85)

37 Reviews on ProvenExpert.com

4.80 out of 5
Excellent
4.33 out of 5
Good
Recommendation
We bought the London suitcase set a few years ago and have made several trips by plane and train. The suitcases are sturdy, beautiful and practical and cope well with the hard everyday life on the luggage conveyors.
Now one of the locks has broken off because I accidentally kicked it off. When I phoned Travelhouse, I received competent and very friendly advice and the replacement lock was delivered within three days.
Everything was fine, always happy to return.
Peter Wagner
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Customer review & rating for:
Travelhouse Reisegepäck
03/15/2024Anonymously
5.00 out of 5
Excellent
Recommendation
The customer service is very good and you are taken seriously with your problem. Keep up the good work...
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Customer review & rating for:
Travelhouse Reisegepäck
12/22/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Super service!!!!! My suitcase (London Sport-Trunk) was severely damaged during a flight (among other things, one handle was completely broken). I received a new handle quickly and FREE of charge (+ gift !!!!) via customer service!!! Great service!!!!!!
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Customer review & rating for:
Travelhouse Reisegepäck
12/10/2023Anonymously
5.00 out of 5
Excellent
Recommendation
I love my case very much. An absolute recommendation. Looks good and is practical.
Unfortunately I broke a lock myself. Customer service (would have preferred 10 stars) was able to send me a new lock quickly and easily. I have now screwed it on and the case can be used again. Excellent customer service. Thank you very much.
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Customer review & rating for:
Travelhouse Reisegepäck
12/06/2023Anonymously
4.00 out of 5
Good
Recommendation
I bought a small case in August and after 3 months all the wheels were worn out.
Therefore only 3 stars for quality.
When I asked about my complaint, I was told that my suitcase would be completely replaced.
This is really great customer service, which is why I am happy to recommend Travelhouse.
CTW Berlin
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Customer review & rating for:
Travelhouse Reisegepäck
11/20/2023C.
5.00 out of 5
Excellent
Recommendation
Very high-quality cases with great features. Sturdy yet with an attractive design.
Very good price/performance ratio!
And if something breaks while traveling (wheel torn off/handle destroyed), the service is accommodating and quick to help! Many thanks
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Customer review & rating for:
Travelhouse Reisegepäck
11/10/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Good, fast and very fair!
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Customer review & rating for:
Travelhouse Reisegepäck
11/09/2023Helmut P.
4.67 out of 5
Excellent
Recommendation
Very good customer service. Had a small problem with the belts. An e-mail and it was immediately taken care of. That's how I imagine customer service. Here the customer is still worth something! Keep it up!👏
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Customer review & rating for:
Travelhouse Reisegepäck
10/02/2023H.
5.00 out of 5
Excellent
Recommendation
Very good service. Fast shipping good quality and fantastic customer service.
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Customer review & rating for:
Travelhouse Reisegepäck
08/31/2023Anonymously
4.33 out of 5
Good
Recommendation
Very good customer service! Initially, the cooperation on the part of Travelhouse because of the accessibility hapert but then it went quickly and quickly. The problem could be solved top. A good cooperation is only seen when something goes wrong and Travelhouse has a fair customer service!
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Customer review & rating for:
Travelhouse Reisegepäck
08/28/2023Michel M.
5.00 out of 5
Excellent
Recommendation
Solid beautiful cases - and thanks for the goodwill! Must be a really stylish company.
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Customer review & rating for:
Travelhouse Reisegepäck
08/08/2023Anonymously
5.00 out of 5
Excellent
Recommendation
After I bought a whole set of suitcases here, I have already used the customer service 3 times. Extremely fast, reliable and, above all, free of charge, I was helped each time.the suitcases could be completely preserved.
Here the customer can really still call himself king.a rarity in Germany.
People buy here these very good suitcases and you will not be abandoned in case of damage.
We often travel very far and these suitcases make everything effortlessly with. And if but once something goes defective you are at Travelhouse customer service in the best hands.
So thank you very much for that.
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Customer review & rating for:
Travelhouse Reisegepäck
07/27/2023Jörg H.
5.00 out of 5
Excellent
Recommendation
The suitcases are lightweight, very robust and chic and the customer service is lonely top. So I had self-inflicted damage to one of my suitcases and I was helped quickly, easily and super friendly - a service that is unfortunately no longer found in many companies today! Therefore, the Travelhouse can unreservedly recommend!
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Customer review & rating for:
Travelhouse Reisegepäck
07/12/2023Björn T.
4.67 out of 5
Excellent
Recommendation
I ordered a set (S + XL Trunk) and it arrived well packed.
The price-performance ratio is great and the customer service with which I had contact I very friendly and accommodating. Can only recommend the brand and the cases!
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Customer review & rating for:
Travelhouse Reisegepäck
06/10/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Fast, uncomplicated and customer-oriented solutions! So goes customer service, even if the damage was not the fault of the manufacturer, but the transport company, was helped free of charge.
I have already bought two cases and certainly not the last!
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Customer review & rating for:
Travelhouse Reisegepäck
05/02/2023Ni R.
4.50 out of 5
Excellent
Recommendation
I had a complaint despite the very high quality of the trolly. The zipper was sewn incorrectly. After returning I had received a replacement the next day. Absolutely uncomplicated, super fast and above all competent nice and friendly. Has one today to days very rarely. Always gladly again. Highly recommended - thank you again. Heike Karlsruhe
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Customer review & rating for:
Travelhouse Reisegepäck
12/12/2022Heike Martina K.
4.33 out of 5
Good
Recommendation
For us, good service was very important and we got a suitcase handle delivered within a very short time. This is important, because when traveling by air, even the sturdiest suitcase sometimes broken handles or wheels.
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Customer review & rating for:
Travelhouse Reisegepäck
08/30/2022Anonymously
5.00 out of 5
Excellent
Recommendation
I can recommend Travelhouse without reservation. My son travels a lot and is absolutely satisfied with the product. A problem he caused with the numerical code on a lock was promptly handled and solved by Travelhouse. Travelhouse has top customer service - efficient and friendly! No annoying waiting or explaining - Travelhouse was on the spot immediately and took care of the problem. If the solution had not worked, they would have even sent him a new lock - just like that, without clarifying who was at fault. Simply great!!
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Customer review & rating for:
Travelhouse Reisegepäck
07/27/2022Anonymously
5.00 out of 5
Excellent
Recommendation
I have come to know the Travelhouse as a non-bureaucratic partner that answers questions quickly and comprehensively. The products are of convincing quality. I can recommend the Travelhouse without reservation.
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Customer review & rating for:
Travelhouse Reisegepäck
07/15/2022K.
5.00 out of 5
Excellent
Recommendation
Uncomplicated customer service, fast response, everything TOP
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Customer review & rating for:
Travelhouse Reisegepäck
05/06/2022Anonymously
1,366 Reviews from
2 other sources
4.88 out of 5
Excellent
5.00 out of 5
Excellent
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4.70 out of 5
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All reviews and experiences about Travelhouse Reisegepäck are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 03/03/2019  |  Last update: 03/15/2024   |  Report profile

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