ROLF Fensterbau GmbH

 

 ROLF Fensterbau GmbH
198 Reviews i
published (99%)
out of 200 reviews
Contact information
Over the past 40 years, ROLF Fensterbau has developed from a one-man business into the largest window manufacturer in the Rhineland. To this day, high-quality products and excellent service are our top priority. Currently, over 100 employees...

Contact information

ROLF Fensterbau GmbH
Irmenbitze 15
53773 Hennef-Uckerath
Germany
Directions

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Review from 04/10/2024  
5.00 out of 5
Excellent
Recommendation
Montage
Top competencies

Freundlichkeit

4.71 out of 5
7 Reviews

Einsatzbereitschaft

4.71 out of 5
7 Reviews

Fachkompetenz

4.57 out of 5
7 Reviews

27 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
After 3 months, the roller shutter motor has finally been replaced. The back and forth with the order confirmation to be signed is very tedious and when the order supposedly hasn't arrived, you can only shake your head. The procedure is very bureaucratic, but the work was carried out very competently and very well.
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Customer review & rating for:
Rolf Fensterbau GmbH
04/10/2024Anonymously
3.78 out of 5
Good
Recommendation
The handling of the order was good. Delivery took place within the announced time.
What was not mentioned when the order was placed was that we ourselves were responsible for sealing the 4 patio doors. We were only informed of this during installation. If we had known this beforehand, a roofer could have been found. As it was, there was still a 6-8 week delay in completion. We were also not aware of the enormously high costs for the waterproofing. It was dismissed a little; "it still needs to be sealed"

It would have been more professional to point this out in advance, or even to offer a roofer who could be arranged.

Communication about the remaining work was slow. Sometimes one department didn't know what the other had done. There were no callbacks.
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Customer review & rating for:
Rolf Fensterbau GmbH
04/09/2024Anonymously
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Good day,
First of all, thank you for your honest review. It is a pity that your expectations and wishes were not fully met. Communication with our customers is particularly important to us, which seems to have only partially worked here. We understand that this has led to dissatisfaction on your part. We want to continue to develop and learn from our mistakes, which is why such feedback is important. If you have any questions or suggestions, please feel free to contact us by e-mail: marketing@rolf-fensterbau.de.
Best regards from the marketing department
5.00 out of 5
Excellent
Recommendation
With the consultation and installation of the door
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Customer review & rating for:
Rolf Fensterbau GmbH
04/04/2024Renate W.
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you for the positive review!
Best regards from the marketing department
5.00 out of 5
Excellent
Recommendation
I was particularly satisfied with the advice and installation of the product
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Customer review & rating for:
Rolf Fensterbau GmbH
04/04/2024Anonymously
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you for the feedback, we are very pleased!
Kind regards from the marketing department
5.00 out of 5
Excellent
Recommendation
Very good advice from Mr. Foerster, clean installation, uncomplicated processing
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Customer review & rating for:
Rolf Fensterbau GmbH
04/02/2024Gerhard L.
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We would like to thank you for this great review. I have also forwarded this nice review to Mr. Förster. Thank you very much!
Kind regards from the marketing department
4.83 out of 5
Excellent
Recommendation
Very positive, punctual, tidy and above all a super friendly team. Both the colleagues who were responsible for the doors and those who installed the windows.
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Customer review & rating for:
Rolf Fensterbau GmbH
04/01/2024L.
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We are delighted with this positive review! Many thanks for the kind words.
Kind regards from the marketing department
4.00 out of 5
Good
Recommendation
Measurement service, clean and fast installation
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Customer review & rating for:
Rolf Fensterbau GmbH
03/25/2024Anonymously
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We would like to thank you for this good review. I have forwarded your request to the person responsible and to the quotation department. The colleagues responsible will get back to you as soon as possible.
Kind regards from the marketing department
5.00 out of 5
Excellent
Recommendation
Very good advice, fast order processing and very good installation
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Customer review & rating for:
Rolf Fensterbau GmbH
03/25/2024Familie B.
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We are delighted with this positive review - thank you very much!
Kind regards from the marketing department
4.33 out of 5
Good
Recommendation
Customer review & rating for:
Rolf Fensterbau GmbH
03/24/2024Anonymously
5.00 out of 5
Excellent
Recommendation
After two local companies were unable to carry out the repair, Rolf Fensterbau immediately had the solution at hand and completed the work much faster than expected. As a result, the costs were also lower than previously calculated.
I can therefore recommend Rolf Fensterbau without reservation.
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Customer review & rating for:
Rolf Fensterbau GmbH
03/24/2024Heinz D.
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you very much for the really great feedback and the positive rating.
Kind regards from the marketing department.
5.00 out of 5
Excellent
Recommendation
Competent, professional and calm team. You can't see any signs that anything has been removed and reinstalled. We are very satisfied.
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Customer review & rating for:
Rolf Fensterbau GmbH
03/23/2024Monika und Georg B.
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Dear Mr. and Mrs. Brock,
Thank you very much for the great feedback. We are very pleased that you are satisfied with our installation service.
Kind regards from the marketing department.
3.33 out of 5
Average
Unfortunately, my personal experience is not very good
Reason
One window only provisionally installed (delivered window too small) new installation date on 18.04.24.
All insect screen frames were the wrong size and had to be taken away again
Glazing bead on one window does not sit correctly
was also criticized no reaction to remedy the defect.
I have sent two emails to the installation manager to date no response to my emails.
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Customer review & rating for:
Rolf Fensterbau GmbH
03/22/2024Anonymously
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
First of all, we would like to apologize for the bad circumstances. Unfortunately, the insect screens were measured during the measurement and we understand that this should not actually happen. Due to the special color, we are unfortunately dependent on significantly longer delivery times from our profile manufacturer, which you have also been informed of. We were able to agree a new installation date together on April 18, when all the rework will be completed. A flawless installation despite rework is important to us. If you have any questions, please do not hesitate to contact us: marketing@rolf-fensterbau
Best regards from the marketing department
5.00 out of 5
Excellent
Recommendation
Customer review & rating for:
Rolf Fensterbau GmbH
03/22/2024H.
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you for the nice review - we appreciate it!
Best regards from the marketing department!
2.33 out of 5
Fair
Recommendation
The period from the request to the repair is far too long - 4 weeks. It takes forever to process the order. There was nothing wrong with the execution of the repair and everything was perfect.
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Customer review & rating for:
Rolf Fensterbau GmbH
03/22/2024Anonymously
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We are sorry that you are not completely satisfied with our services. We can understand that a longer waiting time is frustrating. We strive to process all requests as quickly as possible. We always try to keep the "waiting time" as short as possible and optimize our processes.
However, we are pleased that you were satisfied with the repair.
Kind regards from the marketing department
3.67 out of 5
Good
Recommendation
We were very satisfied with the repair.
Communication with your office was very unsatisfactory in parts. This depended on the people we were dealing with.
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Customer review & rating for:
Rolf Fensterbau GmbH
03/22/2024Anonymously
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
First of all, we would like to thank you for your feedback! It is a pity that you are not entirely satisfied with our services. We will take your assessment of our communication to heart.
Best regards from the marketing department.
4.50 out of 5
Excellent
Recommendation
Good price-performance ratio, punctual installation, good advice
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Customer review & rating for:
Rolf Fensterbau GmbH
03/18/2024Michael G.
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you very much for this great review. We are very pleased to receive such feedback!
Best regards from the marketing department.
5.00 out of 5
Excellent
Recommendation
Competent and professional
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Customer review & rating for:
Rolf Fensterbau GmbH
03/16/2024Rudolf M.
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We would like to thank you for the great feedback and are delighted that you are so satisfied with the service at our location.
Kind regards from the marketing department.
4.60 out of 5
Excellent
Recommendation
Measurements were exact, fitters very good!
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Customer review & rating for:
Rolf Fensterbau GmbH
03/15/2024C.
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Dear Christopher,
Thank you very much for the great feedback. We are very pleased that you are satisfied with our products and the installation service.
Kind regards from the marketing department.
5.00 out of 5
Excellent
Recommendation
ROLF Fensterbau GmbH exceeded our expectations. The advice was competent, the selection of windows varied and the installation went smoothly. Our new windows not only look great, but they also improve the energy efficiency of our house. We are completely satisfied and would recommend ROLF Fensterbau GmbH to anyone looking for high-quality windows.
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Customer review & rating for:
Rolf Fensterbau GmbH
02/28/2024Anonymously
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you very much for the really great feedback. We are also happy to receive recommendations!
Best regards from the marketing department.
3.83 out of 5
Good
Recommendation
The advice and installation was good. We are satisfied with the products. Communication was somewhat difficult. We had a different contact person each time during the individual phases (quotation, order, installation, acceptance). It took a really long time to process the complaint. We often had to ask questions.
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Customer review & rating for:
Rolf Fensterbau GmbH
02/28/2024Anonymously
 ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Good day,
Thank you for your honest and detailed feedback. Unfortunately, we can only partially understand your review as you left it anonymously. We would be happy to get in touch with you to resolve the inconvenience. Please feel free to contact us at: marketing@rolf-fensterbau.de
Kind regards from the marketing department
171 Reviews from
1 other source
3.80 out of 5
Good
3.80 out of 5
Good
171 reviews on Google Maps
 
04/11/2024
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* All reviews and experiences about ROLF Fensterbau GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 10/10/2023  |  Last update: 04/11/2024   |  Report profile

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