ROLF Fensterbau GmbH

 

ROLF Fensterbau GmbH
202 Reviews i
published (99 %)
out of 203 reviews
Authenticity of reviews
Submit a review
Contact information
Over the past 40 years, ROLF Fensterbau has developed from a one-man business into the largest window manufacturer in the Rhineland. To this day, high-quality products and excellent service are our top priority. Currently, over 100 employees...
View full description

Contact information

ROLF Fensterbau GmbH
Irmenbitze 15
53773 Hennef-Uckerath
Germany
Directions

Images & Videos

Opening hours

Websites

Social Media

Review from 04/21/2024  
3.25 out of 5
Average
Recommendation
Kundenservice und Kommunikation
Auftragsabwicklung
Show rating
Top competencies

Freundlichkeit

4.71 out of 5
7 Reviews

Einsatzbereitschaft

4.71 out of 5
7 Reviews

Fachkompetenz

4.57 out of 5
7 Reviews

31 Reviews on ProvenExpert.com

3.25 out of 5
Average
Recommendation
Competence of employees
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
04/21/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thanks for the feedback!
Best regards from the marketing department
3.10 out of 5
Average
Recommendation
Offer prompt and accurate, appointment only after half an eternity, execution good
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
04/16/2024Anonymously
2.00 out of 5
Fair
Recommendation
Commissioning repair work is complicated. The execution of repair work is often delayed and only carried out on request.
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
04/11/2024Hausverwaltung R.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you for your feedback. The order placement and processing with the tenants took place within four weeks. We understand that a shorter time is desirable. We try to process all requests as quickly as possible to accommodate all customers. It is a shame that this has resulted in a 2/5 star rating. We will continue to work on our "delivery time". Kind regards from the marketing department.
5.00 out of 5
Excellent
Recommendation
After 3 months, the roller shutter motor has finally been replaced. The back and forth with the order confirmation to be signed is very tedious and when the order supposedly hasn't arrived, you can only shake your head. The procedure is very bureaucratic, but the work was carried out very competently and very well.
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
04/10/2024Anonymously
3.78 out of 5
Good
Recommendation
The handling of the order was good. Delivery took place within the announced time.
What was not mentioned when the order was placed was that we ourselves were responsible for sealing the 4 patio doors. We were only informed of this during installation. If we had known this beforehand, a roofer could have been found. As it was, there was still a 6-8 week delay in completion. We were also not aware of the enormously high costs for the waterproofing. It was dismissed a little; "it still needs to be sealed"

It would have been more professional to point this out in advance, or even to offer a roofer who could be arranged.

Communication about the remaining work was slow. Sometimes one department didn't know what the other had done. There were no callbacks.
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
04/09/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Good day,
First of all, thank you for your honest review. It is a pity that your expectations and wishes were not fully met. Communication with our customers is particularly important to us, which seems to have only partially worked here. We understand that this has led to dissatisfaction on your part. We want to continue to develop and learn from our mistakes, which is why such feedback is important. If you have any questions or suggestions, please feel free to contact us by e-mail: marketing@rolf-fensterbau.de.
Best regards from the marketing department
5.00 out of 5
Excellent
Recommendation
With the consultation and installation of the door
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
04/04/2024Renate W.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you for the positive review!
Best regards from the marketing department
5.00 out of 5
Excellent
Recommendation
I was particularly satisfied with the advice and installation of the product
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
04/04/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you for the feedback, we are very pleased!
Kind regards from the marketing department
5.00 out of 5
Excellent
Recommendation
Very good advice from Mr. Foerster, clean installation, uncomplicated processing
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
04/02/2024Gerhard L.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We would like to thank you for this great review. I have also forwarded this nice review to Mr. Förster. Thank you very much!
Kind regards from the marketing department
4.83 out of 5
Excellent
Recommendation
Very positive, punctual, tidy and above all a super friendly team. Both the colleagues who were responsible for the doors and those who installed the windows.
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
04/01/2024L.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We are delighted with this positive review! Many thanks for the kind words.
Kind regards from the marketing department
4.00 out of 5
Good
Recommendation
Measurement service, clean and fast installation
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
03/25/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We would like to thank you for this good review. I have forwarded your request to the person responsible and to the quotation department. The colleagues responsible will get back to you as soon as possible.
Kind regards from the marketing department
5.00 out of 5
Excellent
Recommendation
Very good advice, fast order processing and very good installation
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
03/25/2024Familie B.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We are delighted with this positive review - thank you very much!
Kind regards from the marketing department
4.33 out of 5
Good
Recommendation
Mounting
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
03/24/2024Anonymously
5.00 out of 5
Excellent
Recommendation
After two local companies were unable to carry out the repair, Rolf Fensterbau immediately had the solution at hand and completed the work much faster than expected. As a result, the costs were also lower than previously calculated.
I can therefore recommend Rolf Fensterbau without reservation.
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
03/24/2024Heinz D.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you very much for the really great feedback and the positive rating.
Kind regards from the marketing department.
5.00 out of 5
Excellent
Recommendation
Competent, professional and calm team. You can't see any signs that anything has been removed and reinstalled. We are very satisfied.
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
03/23/2024Monika und Georg B.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you very much for the great feedback. We are very pleased that you are satisfied with our installation service.
Kind regards from the marketing department.
3.33 out of 5
Average
Unfortunately, my personal experience is not very good
Reason
One window only provisionally installed (delivered window too small) new installation date on 18.04.24.
All insect screen frames were the wrong size and had to be taken away again
Glazing bead on one window does not sit correctly
was also criticized no reaction to remedy the defect.
I have sent two emails to the installation manager to date no response to my emails.
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
03/22/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
First of all, we would like to apologize for the bad circumstances. Unfortunately, the insect screens were measured during the measurement and we understand that this should not actually happen. Due to the special color, we are unfortunately dependent on significantly longer delivery times from our profile manufacturer, which you have also been informed of. We were able to agree a new installation date together on April 18, when all the rework will be completed. A flawless installation despite rework is important to us. If you have any questions, please do not hesitate to contact us: marketing@rolf-fensterbau
Best regards from the marketing department
5.00 out of 5
Excellent
Recommendation
Very good
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
03/22/2024H.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you for the nice review - we appreciate it!
Best regards from the marketing department!
2.33 out of 5
Fair
Recommendation
The period from the request to the repair is far too long - 4 weeks. It takes forever to process the order. There was nothing wrong with the execution of the repair and everything was perfect.
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
03/22/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We are sorry that you are not completely satisfied with our services. We can understand that a longer waiting time is frustrating. We strive to process all requests as quickly as possible. We always try to keep the "waiting time" as short as possible and optimize our processes.
However, we are pleased that you were satisfied with the repair.
Kind regards from the marketing department
3.67 out of 5
Good
Recommendation
We were very satisfied with the repair.
Communication with your office was very unsatisfactory in parts. This depended on the people we were dealing with.
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
03/22/2024Anonymously
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
First of all, we would like to thank you for your feedback! It is a pity that you are not entirely satisfied with our services. We will take your assessment of our communication to heart.
Best regards from the marketing department.
4.50 out of 5
Excellent
Recommendation
Good price-performance ratio, punctual installation, good advice
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
03/18/2024Michael G.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
Thank you very much for this great review. We are very pleased to receive such feedback!
Best regards from the marketing department.
5.00 out of 5
Excellent
Recommendation
Competent and professional
Show original
Customer review & rating for:
Rolf Fensterbau GmbH
03/16/2024Rudolf M.
ROLF Fensterbau GmbH Comment from ROLF Fensterbau GmbH:
We would like to thank you for the great feedback and are delighted that you are so satisfied with the service at our location.
Kind regards from the marketing department.
171 Reviews from
1 other source
3.80 out of 5
Good
3.80 out of 5
Good
171 reviews on Google Maps
 
04/11/2024
Submit a review
Get in touch

Your message to ROLF Fensterbau GmbH

Please complete the field highlighted in red.
Please complete the field highlighted in red.
Invalid email address
* required fields
Invalid characters. Only numbers and space characters are possible.
Send message

I accept the privacy policy.

* All reviews and experiences about ROLF Fensterbau GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 10/10/2023  |  Last update: 04/27/2024   |  Report profile

More transparency and security while looking for competent professionals

Authentic customer opinions
Take advantage of other customers' experiences: ProvenExpert's authenticated customer reviews can help you choose the right product or service.
Effective customer feedback
ProvenExpert allows the entire service spectrum of a company (e.g. customer service, consulting) to be reviewed. This way you get a detailed overview of your service quality in all areas.
Independent reviews
ProvenExpert is free, independent, and neutral. Customers make reviews of their own accord — their opinions are not for sale. And the content of reviews cannot be influenced by money or by any other means.

A good reputation is the world's
best form of advertising!

85% of all consumers trust online reviews just as much as they do personal recommendations.

Let ProvenExpert give your business a boost with the best advertising in the world: the opinions of satisfied customers.
Join now for free!
Review Guidelines  |  Quality Assurance  |  Privacy Policy  |  Legal Notice  © 2011 - 2024 Expert Systems GmbH