Betreuungswelt GmbH

Altenpflege, Pflegedienst, Seniorenbetreuung, häusliche Betreuung

Betreuungswelt GmbH
3,162 Reviews i
published (99 %)
out of 3,166 reviews
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At Betreuungswelt we specialize in the placement of cordial caregivers from Eastern Europe, for the so-called 24-hour care of seniors and families in need of help. As your reliable contact, we will accompany you throughout the entire period. Our...
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Contact information

Betreuungswelt GmbH
Schanzenstr. 40
40549 Düsseldorf
Germany
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Review from 23/07/2024  
5.00 out of 5
Excellent
Recommendation
Quality
Care
Maintenance
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Top competencies

Bond of trust

4.89 out of 5
102 Reviews

Feel-good factor

4.88 out of 5
97 Reviews

Organisation

4.77 out of 5
98 Reviews

566 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
We were completely satisfied with the support provided by Ms. Eberl over the entire period. Ms. Eberl always dealt quickly and professionally with the concerns and tasks assigned to her.
I can recommend Ms. Eberl at any time.
Great team, keep up the good work
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Customer review & rating for:
Beratung und Angebot für die 24-Stunden-Assistenz
23/07/2024Anonymously
Reviewed location: Betreuungswelt Julia Eberl
Betreuungswelt Julia Eberl Comment from Betreuungswelt Julia Eberl:
Thank you very much, Mr. Engelhardt!
5.00 out of 5
Excellent
Recommendation
When my mother suddenly became a nursing case, our family was more than overwhelmed by the whole situation, which was very new to us. A friend then recommended Julia Eberl to us. Although I think we were or are a very complicated case, Julia and her team took care of all our changing needs so touchingly from the very beginning and throughout, always full of understanding and warm-heartedness and, above all, quickly and super competently. To have someone like Julia Eberl Betreuungswelt at your side in such difficult times is simply wonderful and I will be eternally grateful for that. I can wholeheartedly recommend Julia and the team to anyone who finds themselves in the situation of needing home care. <3
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Customer review & rating for:
Beratung und Angebot für die 24-Stunden-Assistenz
23/07/2024Ocky Cho
Reviewed location: Betreuungswelt Julia Eberl
5.00 out of 5
Excellent
Recommendation
I would like to express my sincere gratitude to Mrs. Klausfelder and the caregivers from Eastern Europe. Thanks to their professional and loving support, my grandmother was able to stay at home and die happily until her death.
From the very beginning, communication with the agency was smooth and friendly. The caregivers were not only competent and reliable, but also incredibly empathetic and patient. They made it possible for my grandma to spend her last days in a familiar and loving environment, which meant so much to us as a family.
I was particularly impressed by the care with which my grandma's individual needs and wishes were catered for. The carers not only ensured her physical comfort but also provided emotional support and companionship.
I highly recommend Ms. Klausfelder and her team. Their services are of the highest quality and their human warmth helped us a lot during a difficult time.
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Customer review & rating for:
Betreuungswelt Zirndorf
22/07/2024Luke
Reviewed location: Betreuungswelt Zirndorf
Betreuungswelt Zirndorf Comment from Betreuungswelt Zirndorf:
Thank you very much
5.00 out of 5
Excellent
Recommendation
Everything runs smoothly. Mrs. Heuser is absolutely competent and cordial.
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Customer review & rating for:
Betreuungswelt Heilbronn
22/07/2024Frau Findan
Reviewed location: Betreuungswelt Miladinka Heuser
5.00 out of 5
Excellent
Recommendation
Everything works perfectly, the two owners are always on the customer's side.
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Customer review & rating for:
Betreuungswelt Zirndorf
22/07/2024BK
Reviewed location: Betreuungswelt Zirndorf
Betreuungswelt Zirndorf Comment from Betreuungswelt Zirndorf:
Thank you very much
1.00 out of 5
Poor
Arrogance and arrogance at the franchise headquarters. Refusing to answer qualified questions. I've never experienced anything like this with competitors, of which there are many.
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Customer review & rating for:
Betreuungswelt GmbH
18/07/2024Oliver J. Kandetzki
Reviewed company: Betreuungswelt GmbH
Betreuungswelt GmbH Comment from Betreuungswelt GmbH:
Hello Mr. Oliver J. Kandetzki,
Thank you for taking the time to share your opinion with us. We deeply regret that you had a negative experience with our head office. Your feedback is very important to us and we take your criticism very seriously.

We always strive to provide the best possible service to our customers and partners. We are sorry to hear that in your case we did not achieve the high standards we have set ourselves. Your description of arrogance and overconfidence is in no way in line with our company values and guidelines.

We would like to learn more about the specific circumstances in order to clarify the situation and ensure that this does not happen again. Please contact us directly at kontakt@betreuungswelt.de so that we can clarify your concerns and find a satisfactory solution.

Thank you again for your feedback. We hope that you will give us the opportunity to regain your trust.

Betreuungswelt GmbH
1.00 out of 5
Poor
Please don't! We have never experienced anything like this! We wanted to have a caregiver for our dear mom, who is slightly ill with dementia, but it was not to be with this company.
Out of 4 ladies introduced (one after the other, of course), all of them suddenly had illness in the family or didn't get on the bus or didn't want to call us beforehand or became ill themselves. I've never experienced anything like it! Of course, a new caregiver was always suggested to us afterwards, but the lost time was not taken into account. We also always took time off for the first two weeks to show the caregiver and my mom everything and to make the start easier. This was not rewarded. We cannot recommend these Polish agencies that work together with Betreuungswelt.
We will look around elsewhere! You are simply stunned when you are abandoned four times! My mom lives very, very nicely, has a big house and is such a low-maintenance person (helpful and friendly). We are really stunned!
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Customer review & rating for:
Betreuungswelt GmbH
11/07/2024Anonymously
Reviewed company: Betreuungswelt GmbH
Betreuungswelt GmbH Comment from Betreuungswelt GmbH:
Hello and thank you for taking the time to share your experience with us. We deeply regret that you were dissatisfied with our agency service.

We are very sorry to hear that the caregivers we suggested did not meet your expectations and that there were multiple failures. We understand how important and urgent the care of your mother is for you and that the lost time and additional effort was very stressful for you.

Your satisfaction is extremely important to us and we take your feedback very seriously. We are continuously working to improve our processes and the selection of caregivers to avoid such situations in the future.

We would like to get in touch with you to discuss your experience in detail and find an appropriate solution. Please contact us directly at kontakt@betreuungswelt.de so that together we can find a way to better help you.

Thank you again for your feedback. We hope you will give us the opportunity to regain your trust and provide you with the service you and your mother deserve.

Betreuungswelt GmbH
5.00 out of 5
Excellent
Recommendation
Ms. Szillat is very patient and tries in all directions to find the right caregiver. She is very friendly and gets back to me as soon as possible. I am very happy to recommend her
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Customer review & rating for:
Betreuungswelt Julia Szillat
03/07/2024Frau Brunnemann
Reviewed location: Betreuungswelt Julia Szillat
4.40 out of 5
Good
Recommendation
Mr. Kupzig built up a good relationship through his competent advice and empathetic manner. Unfortunately, I was unable to assess the quality of the care as my mother's health deteriorated very quickly and I had to withdraw my consent.
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Customer review & rating for:
Betreuungswelt Michael Kupzig
20/06/2024Anonymously
Reviewed location: Betreuungswelt Michael Kupzig
5.00 out of 5
Excellent
Recommendation
My positive impression of Betreuungswelt was confirmed in a long telephone conversation with Mr. Kupzig: Competent, helpful and empathetic. We liked the proposed employees and they had good references. Unfortunately, our father's current state of care is so serious that we decided against home care on the recommendation of the hospital. If my father gets better, we will bring him home and have him cared for by a member of staff from Betreuungswelt.
Elisabeth Schafheutle, Cologne
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Customer review & rating for:
Betreuungswelt Michael Kupzig
19/06/2024Anonymously
Reviewed location: Betreuungswelt Michael Kupzig
Betreuungswelt Michael Kupzig Comment from Betreuungswelt Michael Kupzig:
Dear Mrs. Schafheutle,
We are very pleased that you were impressed by our service and our care staff. We very much hope that your father's health will improve. We are here for you at any time, even at weekends.
Best regards
Michael Kupzig
5.00 out of 5
Excellent
Recommendation
Frau Welp ist eine kompetente und sympatische Beraterin und hat mir bei der Pflegevermittlung hervorangend geholfen.
Frau Welp war immer erreichbar und bearbeitete alles sehr schnell!
Customer review & rating for:
Betreuungswelt-Welp
14/06/2024Anonymously
Reviewed location: Betreuungswelt Michaela Welp
Betreuungswelt Michaela Welp Comment from Betreuungswelt Michaela Welp:
Herzlichen Dank für Ihre tolle Bewertung und Ihr Vertrauen in mich und ich freue mich auf unsere weitere Zusammenarbeit.
Liebe Grüße
Michaela Welp
4.60 out of 5
Excellent
Recommendation
Fast, friendly help. Good accessibility. Very good service.
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Customer review & rating for:
Betreuungswelt Julia Szillat
12/06/2024Frau Leuker
Reviewed location: Betreuungswelt Julia Szillat
5.00 out of 5
Excellent
Recommendation
Mr. Kupzig more than pleasantly surprised us. In contrast to other agencies, he is very reliable, keeps to promised appointments and has now probably found the right caregiver for our mother. A great relief for us children. This is how care in this segment must and should be. Other agencies never asked if everything was OK. We can only recommend Mr. Kupzig. You really get the feeling that care is taken seriously here
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Customer review & rating for:
Betreuungswelt Michael Kupzig
11/06/2024Weirich Beate
Reviewed location: Betreuungswelt Michael Kupzig
Betreuungswelt Michael Kupzig Comment from Betreuungswelt Michael Kupzig:
Dear Mrs. W.,
I am very pleased that you like our service. However, I am even happier that we have found a good caregiver for your mother.
Best regards
Michael Kupzig
4.07 out of 5
Good
Recommendation
Ms. Heuser is always available or calls back within a short time and also reacts quickly in emergency situations as best she can. We were always satisfied and the ladies she offered us were always in line with our profile. Smooth and uncomplicated.
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Customer review & rating for:
Betreuungswelt Heilbronn
10/06/2024Anonymously
Reviewed location: Betreuungswelt Miladinka Heuser
5.00 out of 5
Excellent
Recommendation
Mr. Kupzig is incredibly present and responds very quickly to inquiries. Within a few days, I was able to view initial suggestions for possible caregivers, all of whom met the selected requirements. Even though 24-hour care was ultimately not possible due to a severe aggravation, I could hardly have imagined a more uncomplicated process. The very friendly contact in combination with good advice is definitely recommendable.
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Customer review & rating for:
Betreuungswelt Michael Kupzig
05/06/2024Anonymously
Reviewed location: Betreuungswelt Michael Kupzig
Betreuungswelt Michael Kupzig Comment from Betreuungswelt Michael Kupzig:
We are very pleased that we were able to provide you with a good service. We are very sorry that your grandmother's health is unfortunately much worse. We wish you and your grandma all the best.
5.00 out of 5
Excellent
Recommendation
Ich fühlte mich von Anfang an bei Frau Schmidt sehr gut aufgehoben bei der Gestaltung der Betreung für meinen pflegebedürftigen Vater. Ich bedanke mich für ihre Arbeit und und wünsche ihr für die Zukunft alles Gute.
Wolfram Gebel
Customer review & rating for:
Ulrike Schmitt / Betreuungswelt
01/06/2024Wolram Gebel
Reviewed location: Betreuungswelt Ulrike Schmitt
5.00 out of 5
Excellent
Recommendation
Very good recruitment agency with a high level of expertise and a large selection of people.
If anyone can help then this agency. Free of charge!
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Customer review & rating for:
Betreuungswelt Zirndorf
31/05/2024Margaret
Reviewed location: Betreuungswelt Zirndorf
Betreuungswelt Zirndorf Comment from Betreuungswelt Zirndorf:
Many thanks
5.00 out of 5
Excellent
Recommendation
I am very grateful to Mrs. Braun, she has her heart in the right place, she was always there for us and helps us with good tips.
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Customer review & rating for:
Betreuungswelt Ursula Braun
24/05/2024Beate Oberdieck
Reviewed location: Betreuungswelt Ursula Braun
Betreuungswelt Ursula Braun Comment from Betreuungswelt Ursula Braun:
Thank you very much for the positive review.
5.00 out of 5
Excellent
Recommendation
Mrs. Fricker is an excellent supervisor, she is an enrichment for this company, she was always available even when she was on vacation or on weekends and holidays. Simply sensational, thank you very much for all your commitment.
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Customer review & rating for:
Sylvia Fricker
21/05/2024Anonymously
Reviewed location: Betreuungswelt Sylvia Fricker
5.00 out of 5
Excellent
Recommendation
Although things had gone really wrong with the Polish agency, she did a really good job for us at the weekend, so that the Polish supervisor was picked up the very next day and the costs were reduced to a minimum. Many thanks and all the best
Show original
Customer review & rating for:
Betreuungswelt Ursula Braun
21/05/2024Gerald Schneider
Reviewed location: Betreuungswelt Ursula Braun
Betreuungswelt Ursula Braun Comment from Betreuungswelt Ursula Braun:
Thank you very much for the positive review. I am very pleased that you were satisfied with our service.

23 Locations on ProvenExpert.com

206 Reviews
4.95 out of 5
Betreuungswelt Zirndorf
91 Reviews
4.88 out of 5
Betreuungswelt Matthias Maiwald
83 Reviews
4.79 out of 5
Betreuungswelt Julia Eberl
78 Reviews
4.98 out of 5
Betreuungswelt Miladinka Heuser
55 Reviews
4.85 out of 5
Betreuungswelt Julia Szillat
52 Reviews
4.90 out of 5
Betreuungswelt Norbert Stolz
45 Reviews
4.92 out of 5
Betreuungswelt Ursula Braun
37 Reviews
4.96 out of 5
Betreuungswelt Florian Schlicht
27 Reviews
4.96 out of 5
Betreuungswelt Michael Kupzig
2,596 Reviews from
28 other sources
4.64 out of 5
Excellent
5.00 out of 5
Excellent
12 reviews on Google Maps
 
27/07/2024
Reviewed location: Betreuungswelt Michael Kupzig
5.00 out of 5
Excellent
11 reviews on Google Maps
 
28/04/2024
Reviewed location: Betreuungswelt Florian Schlicht
5.00 out of 5
Excellent
1 review on Google Maps
 
28/02/2022
Reviewed location: Betreuungswelt Julia Szillat
5.00 out of 5
Excellent
8 reviews on golocal
 
04/09/2022
Reviewed location: Betreuungswelt Christine Wieser
5.00 out of 5
Excellent
5 reviews on Google
 
28/12/2022
Reviewed location: Betreuungswelt Christine Wieser
5.00 out of 5
Excellent
17 reviews on Google Maps
 
01/07/2024
Reviewed location: Betreuungswelt Miladinka Heuser
5.00 out of 5
Excellent
3 reviews on Facebook
 
07/11/2022
Reviewed location: Betreuungswelt Miladinka Heuser
5.00 out of 5
Excellent
4 reviews on golocal
 
29/09/2023
Reviewed location: Betreuungswelt Miladinka Heuser
5.00 out of 5
Excellent
7 reviews on Google Maps
 
12/06/2023
Reviewed location: Betreuungswelt Julia Eberl
5.00 out of 5
Excellent
26 reviews on 11880.com
 
25/07/2024
Reviewed location: Betreuungswelt Zirndorf
5.00 out of 5
Excellent
29 reviews on KennstDuEinen
 
27/07/2024
Reviewed location: Betreuungswelt Zirndorf
5.00 out of 5
Excellent
14 reviews on Facebook
 
01/03/2020
Reviewed location: Betreuungswelt Zirndorf
5.00 out of 5
Excellent
15 reviews on golocal
 
23/07/2024
Reviewed location: Betreuungswelt Zirndorf
5.00 out of 5
Excellent
7 reviews on werpflegtwie
 
26/11/2021
Reviewed location: Betreuungswelt Zirndorf
5.00 out of 5
Excellent
5 reviews on yably
 
12/04/2024
Reviewed location: Betreuungswelt Zirndorf
5.00 out of 5
Excellent
14 reviews on Cylex
 
13/02/2024
Reviewed location: Betreuungswelt Zirndorf
5.00 out of 5
Excellent
10 reviews on Marktplatz Mittelstand
 
12/04/2024
Reviewed location: Betreuungswelt Zirndorf
5.00 out of 5
Excellent
27 reviews on Google Maps
 
21/07/2024
Reviewed location: Betreuungswelt Matthias Maiwald
5.00 out of 5
Excellent
1 review on golocal
 
16/12/2023
Reviewed location: Betreuungswelt Matthias Maiwald
5.00 out of 5
Excellent
8 reviews on 11880.com
 
23/12/2023
Reviewed location: Betreuungswelt Matthias Maiwald
4.95 out of 5
Excellent
15 reviews on 24h-Pflege Check
 
25/07/2024
Reviewed location: Betreuungswelt Zirndorf
4.94 out of 5
Excellent
2 reviews on 24h-Pflege Check
 
05/04/2023
Reviewed location: Betreuungswelt Ursula Braun
4.90 out of 5
Excellent
12 reviews on Google Maps
 
06/04/2023
Reviewed location: Betreuungswelt Ursula Braun
4.90 out of 5
Excellent
14 reviews on Google Maps
 
30/12/2022
Reviewed location: Betreuungswelt Norbert Stolz
4.87 out of 5
Excellent
15 reviews on 24h-Pflege Check
 
17/07/2023
Reviewed company: Betreuungswelt GmbH
4.70 out of 5
Excellent
15 reviews on Google Maps
 
14/07/2024
Reviewed location: Betreuungswelt Zirndorf
4.60 out of 5
Excellent
2,293 reviews on Pflegehilfe
 
13/07/2024
Reviewed company: Betreuungswelt GmbH
4.00 out of 5
Good
6 reviews on Facebook
 
19/10/2023
Reviewed location: Betreuungswelt Julia Eberl
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* All reviews and experiences about Betreuungswelt GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 31/03/2021  |  Last update: 26/07/2024   |  Report profile

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