CallZent is a U.S.-owned nearshore business process outsourcing (BPO) and customer experience management company headquartered in Tijuana, Mexico, with additional operations in Hermosillo. We specialize in delivering world-class bilingual call... center services and custom software development solutions to U.S. and international clients across industries such as e-commerce, healthcare, legal services, SaaS, energy, and financial services.
Our mission is simple: to help businesses scale efficiently by combining human talent, cultural alignment, and technology innovation into a seamless service delivery model. Whether clients need front-office customer support, back-office operations, or digital transformation through software development, CallZent provides the expertise, infrastructure, and flexibility to achieve measurable results.
At our core, CallZent provides scalable call center solutions that allow businesses to outsource critical customer interactions without sacrificing quality or brand consistency. Our offerings include:
Customer Service & Technical Support: Bilingual agents deliver voice, chat, and email support tailored to client requirements, with a focus on first-call resolution (FCR), average handle time (AHT) optimization, and customer satisfaction (CSAT).
Sales & Appointment Setting: Outbound and inbound sales campaigns designed to boost revenue, increase conversion rates, and improve pipeline quality. Our agents are trained in consultative selling and lead qualification.
Legal & Medical Intake Services: Specialized intake processes for law firms and healthcare providers, ensuring compliance, empathy, and accuracy when handling sensitive information.
Market Research & Data Collection: High-volume survey administration and telephone data collection, helping clients gather actionable insights from customers and target markets.
Back Office Outsourcing: Administrative support including data entry, HR processing, collections, and finance/accounting tasks, allowing clients to focus on core business operations.
By leveraging bilingual teams (English/Spanish) and state-of-the-art contact center infrastructure, we help businesses scale faster, deliver better customer experiences, and reduce operational costs by up to 60% compared to U.S. in-house teams.
Software Development Division
Beyond call center operations, CallZent also operates a dedicated software development arm designed to complement our BPO services and support clients in achieving digital transformation. Our nearshore development teams are strategically positioned to work in real-time with U.S. clients, combining technical expertise, cultural alignment, and cost efficiency.
Core Capabilities
Custom Software Development
Full-stack development (front-end, back-end, APIs, integrations)
Tailored business applications and workflow automation
Cloud-based solutions and SaaS product development
Mobile App Development
Native iOS and Android apps
Cross-platform solutions (Flutter, React Native)
Enterprise mobility solutions
Web Development & eCommerce
Custom websites and portals
E-commerce platforms (Shopify, WooCommerce, Magento)
CMS development and optimization
AI & Automation
Chatbots and virtual assistants integrated into call center workflows
Natural language processing (NLP) for customer sentiment analysis
Robotic Process Automation (RPA) for repetitive back-office tasks
Quality Assurance & Testing
Manual and automated testing services
Performance, security, and compliance testing
Staff Augmentation
Nearshore developers who integrate with client teams
Flexible models: part-time, full-time, or project-based staffing
Strategic Value
Our software development practice was built to support companies that require both human support and digital innovation. For example, a client may outsource their customer service to CallZent while also leveraging our developers to build a customer portal, CRM integration, or automated analytics dashboard. This one-partner model reduces complexity, ensures continuity, and accelerates deployment.
Competitive Advantage
CallZent stands apart in the competitive BPO and IT outsourcing market by offering a hybrid model: world-class call center services paired with nearshore software development.
Key differentiators include:
Proximity & Time Zone Alignment: Located just across the border in Tijuana and Hermosillo, our teams operate in the same time zones as U.S. clients, enabling real-time collaboration.
Bilingual Talent Pool: Mexico offers a rich supply of English/Spanish bilingual professionals, allowing us to deliver seamless cross-border support.
Cost Efficiency: Clients typically achieve savings of 40–60% compared to U.S. operations while maintaining or exceeding service quality.
Cultural Compatibility: Nearshore teams share cultural similarities with U.S. customers, reducing friction in communication and improving customer experience.
Technology-Enabled Services: From AI-powered call monitoring to software development, we use technology to enhance—not replace—the human element.
Compliance & Security: CallZent adheres to international standards including HIPAA, SOC 2, PCI, and GDPR. Our facilities and processes are built with security and compliance at the forefront.
Industries We Serve
Our cross-functional expertise allows us to deliver tailored solutions across multiple industries:
Healthcare & Insurance: HIPAA-compliant patient support, claims processing, and software integration for healthcare systems.
Legal Services: Bilingual intake specialists and legal CRM integrations for mass tort and personal injury law firms.
Financial Services & FinTech: Customer verification, debt collection, and secure software development for banking platforms.
Technology & SaaS: Technical support, app development, and QA testing for fast-growing software companies.
Energy & Utilities: Customer verification, billing support, and digital tools to manage customer interactions.
Technology & Infrastructure
CallZent operates out of secure, fully equipped facilities featuring:
Redundant internet connectivity and power backup systems
Enterprise-grade security controls (physical and digital)
Modern telephony and omnichannel contact center platforms (voice, chat, email, SMS, social)
AI-driven QA monitoring and performance analytics
Collaborative software development environments (Agile/Scrum, CI/CD pipelines, GitHub/GitLab integration)
This infrastructure allows us to support high-volume call center campaigns while simultaneously delivering agile software development projects.
Vision & Future Growth
CallZent is more than a call center—we are a strategic partner for business growth and digital transformation. Our vision is to become the leading nearshore hub for bilingual customer experience and software development, offering a single partner model where clients can outsource both their human operations and their technology projects.
We are investing heavily in:
Expanding our software development teams in emerging technologies like AI, machine learning, and RPA.
Enhancing our compliance posture to serve industries with strict regulatory requirements.
Developing proprietary tools that integrate call center performance data with custom software solutions for clients.
CallZent delivers the best of both worlds: the empathy and expertise of bilingual customer service agents, and the technical excellence of nearshore software developers. By combining people, process, and technology, we help businesses scale smarter, serve their customers better, and innovate faster—without the cost and complexity of managing multiple outsourcing partners.
With CallZent, companies gain a partner that not only supports today’s operations but also builds the digital infrastructure for tomorrow’s growth.
Nearshore Call Center Services
Bilingual Call Center
Customer Service Outsourcing
Call Center Outsourcing to Mexico
Inbound Call Center Support
Outbound Call Center Services
Software Development
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