Ukázkový průzkum „Automobilový obchod “

Můžete si sami zvolit téma svého průzkumu a rozhodnout, které kategorie a kompetence by v něm měly být zahrnuty.

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Kvalita
 
jméno / firma ...
... offers a professional service.
 
... fulfills all agreements.
 
... provides reliable service.
 
I am on the whole happy with jméno / firma.
 
The services provided have brought long-term satisfaction.
 
I would use jméno / firma again.
 
Nabízené služby
 
jméno / firma ...
... enables me to save money without compromising performance.
 
... provides personalized customer support.
 
... provides custom-tailored solutions.
 
... responds to individual requests and needs.
 
... provides clear documentation.
 
I was pleased with the selection of car models and features available.
 
The available financing options are fair.
 
Poradenství
 
jméno / firma ...
... assesses all client requirements and clarifies any contradictions.
 
... evaluates the course of development realistically (e.g. resale value).
 
... provides helpful information and recommended action.
 
... is clear in terms of communication.
 
... provides time for consideration and freedom to choose between alternative options.
 
... monitors customer satisfaction during the project.
 
... is available for consultations and inquiries.
 
Služby
 
jméno / firma ...
... is impressive in terms of competence and experience.
 
... offers a comprehensive and up-to-date service.
 
... ensures that order processing is legitimate.
 
... reliably fulfills what has been agreed upon in consultations.
 
... recognizes, deals with, and informs me of potential problems.
 
... outlines contract details adequately.
 
... provides services above and beyond what is expected.
 
Zpracování
 
jméno / firma ...
... fulfills services within the expected time period.
 
... meets agreed-upon deadlines.
 
... works within the agreed-upon budget.
 
... is motivated and goal-oriented.
 
... takes care of the job with the utmost diligence.
 
... monitors project progress reliably.
 
... is flexible with regards to potential changes.
 
Zákaznický servis
 
jméno / firma ...
...responds to queries promptly.
 
... remains approachable after the service has been completed.
 
... also offer appointments outside of normal business hours.
 
Business hours are convenient.
 
Waiting times for appointments are reasonable.
 
Business premises are suitable.
 
The equipment used is appropriate.
 
The location is easily accessed via public transport.
 
There are sufficient parking facilities available.
 
Business premises and the entrance are barrier-free.
 
What do you think of the price to performance ratio?
 
Would you recommend jméno / firma?
Your personal experience
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