Ukázkový průzkum „Lov a střelecké sporty “

Můžete si sami zvolit téma svého průzkumu a rozhodnout, které kategorie a kompetence by v něm měly být zahrnuty.

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Nabízené služby
 
Product quality fulfills all expectations.
 
Personalized customer support is provided.
 
Prices are reasonable.
 
An ample range of options is provided.
 
jméno / firma provides clear documentation.
 
Interesting additional services are offered.
 
I would use the services of jméno / firma again.
 
Informace
 
Oral statements are supported by verifiable information sources.
 
Product explanations are available.
 
The product is presented clearly.
 
All conditions are presented transparently (costs, handling,...).
 
Sufficient information is available.
 
Sufficient additional information is available.
 
I am on the whole happy with jméno / firma.
 
Poradenství
 
jméno / firma ...
... understands the client's concerns and expectations.
 
... assesses all client requirements and clarifies any contradictions.
 
... responds to individual requests and needs.
 
... comprehensively analyzes the starting situation and possible actions.
 
... is clear in terms of communication.
 
... provides helpful information and recommendations.
 
... provides time for consideration and freedom to choose between alternative options.
 
Služby
 
jméno / firma ...
... is competent and experienced.
 
... offers a comprehensive and up-to-date service.
 
... ensures that order processing is professional.
 
... uses specialized knowledge.
 
... reliably fulfills what has been agreed upon in consultations.
 
... is dedicated and focused.
 
... is reliable, reputable and friendly.
 
... takes all relevant conditions (e.g. legal requirements) into account.
 
Platba
 
Preferred payment methods are available.
 
The payment process is simple and transparent.
 
Attractive savings options are available (rebates or sales).
 
Customers are not pushed into purchasing unnecessary extras.
 
Personal data is kept secure.
 
The invoice is correct and clear.
 
The terms and conditions are clear.
 
Zákaznický servis
 
jméno / firma ...
... is reachable during normal business hours.
 
... remains approachable after the service has been completed.
 
... offers qualified answers and solutions.
 
... is flexible to possible changes.
 
... offers straightforward transaction handling and options for cancelation or refunds.
 
... communicates friendly and attentively.
 
... monitors customer satisfaction.
 
What do you think of the price to performance ratio?
 
Would you recommend jméno / firma?
Your personal experience
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