AIS Dresden GmbH

Autohaus, Toyota, Lexus, Händler, Automobilhandel, Vertragshändler, Werkstatt

AIS Dresden GmbH
9,807 Reviews i
published (99 %)
out of 9,854 reviews
Contact information
Willkommen bei Ihrem Toyota- und Lexus Vertragshändler 3x in Dresden. Unser professionelles Team steht Ihnen bei Fragen zu Ihrem Traumauto gerne zu Verfügung.

Contact information

AIS Dresden GmbH
Kötzschenbroder Straße 193
01139 Dresden
Germany
Directions

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Review from 06/12/2024  
5.00 out of 5
Excellent
Recommendation
Quality
Services
Top competencies

Professionalism

5.00 out of 5
1 Reviews

Engagement

5.00 out of 5
1 Reviews

Reliability

5.00 out of 5
1 Reviews

7,814 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
Staff very friendly and courteous. There is nothing wrong with the professional advice.
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Customer review & rating for:
06/12/2024Anonymously
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear user,
Thank you for your positive feedback. We look forward to welcoming you back to our dealership soon. Please recommend us to others.
4.00 out of 5
Good
Recommendation
Badge was forgotten to be stuck on. No apology or mini voucher. I have already bought four cars here, very disappointing!
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Customer review & rating for:
06/12/2024Hennig, Andree
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Hennig
Thank you for your frank feedback. We take your concerns very seriously and regret the inconvenience you have experienced. As a small gesture of compensation, you can pick up a voucher for a car wash at the dealership.
4.40 out of 5
Good
Recommendation
The price for a 60,000 km inspection of almost €926 is quite an announcement, especially as only the cabin filter was changed. Originally, I wanted to have the navigation system updated. It's just a good thing that the access key was obviously not supplied or sent, otherwise I would have had to pay another €300, which I didn't know beforehand and think is completely excessive. With a vehicle brand like Lexus, you actually expect a free update as a service.
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Customer review & rating for:
06/11/2024Mucke, Peter
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Mucke,
Thank you very much for your review. Even if you were not 100% satisfied with our services, we appreciate your comments very much, they help us to understand the wishes of our customers even better. Your AIS Dresden team wishes you a safe journey at all times
4.40 out of 5
Good
Recommendation
Very friendly, good service.
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Customer review & rating for:
06/10/2024Waldert, Andreas
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Waldert,
Thank you very much for your positive assessment of our team and our work. We look forward to your next visit to our dealership.
5.00 out of 5
Excellent
Recommendation
The vacation check I ordered for my Toyota Yaris was extremely thorough, including a cleaning of the car interior. This is how a vacation begins, I felt safe and in good hands. The price-performance ratio was great, in short, once Toyota, always Toyota. I have been an AIS customer for decades.
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Customer review & rating for:
06/09/2024Harras, Claus
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Harras,
Thank you very much for your positive feedback. We are very pleased that we have
with our service.
Your AIS team wishes you a safe journey!
3.80 out of 5
Good
Recommendation
The efforts of the salesperson/consultant are to be emphasized. Although some discrepancies in the manufacturer's
the manufacturer's specifications to the dealer could not be overlooked, the colleague worked towards a
customer-friendly solution in the end. He was always a trustworthy partner, patient and investigative.
Occasional "group discussions" of advisors in the lobby should perhaps be moved from the room accessible to the customer to separate facilities.
accessible room to more separate facilities.
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Customer review & rating for:
06/09/2024Prof. Dr. Nicolaus, Christian
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Nicolaus,
Thank you for your positive feedback. Of course we take your suggestion seriously, as we are always striving to improve our customer service. Best regards, your team from Autohaus AIS
5.00 out of 5
Excellent
Recommendation
Always happy to return to AIS GmbH for advice and vehicle repairs.
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Customer review & rating for:
06/08/2024Mestars, Ute
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Ms. Mestars,
Thank you very much for your positive feedback. We are very pleased that we have
were able to convince you with our service.
Your AIS team wishes you a safe journey!
5.00 out of 5
Excellent
Recommendation
Reception staff should receive training on how to deal with customers.
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Customer review & rating for:
06/08/2024Anonymously
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear user,
Thank you for your rating and feedback. We look forward to your next visit to our dealership
4.00 out of 5
Good
Recommendation
Hello the colleague from the reception was very good and nice but in general the atmosphere in this dealership is not very inviting. It is somehow unpleasant. It clearly lacks a feel-good atmosphere! Apart from that, the prices are simply far too high! Spare parts prices, including OEM, can be googled and anyone can assess the working hours. This really raises the question of why I still go there.
MfG
DP
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Customer review & rating for:
06/07/2024Anonymously
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear user,
Thank you for your detailed feedback and suggestions for improving our service. We greatly appreciate your comments, they help us to understand our customers' wishes even better
3.50 out of 5
Good
I stated that I could not be reached by phone during the day (I work in the explosion protection area). This was not sufficiently noted and there were 4 calls during the day over 2 days instead of the desired SMS. The only text message I received asked for a callback ("Dear Mr.... please call back regarding your Toyota"). Later, it was falsely claimed that the text message sent stated that I could now pick up the car.
When calling back, the waiting times on the hotline are sometimes very long, but the people on the hotline are extremely helpful and capable, very good service. This is the only positive point in the already very bumpy process. I would also give the telephone service 6 points.
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Customer review & rating for:
06/06/2024Schwarz, Martin
Reviewed car dealership: AIS Dresden GmbH
5.00 out of 5
Excellent
Recommendation
Friendly advice and support with questions. We can recommend Toyota AIS with a clear conscience.
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Customer review & rating for:
06/05/2024Rasch, Günther
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Rasch,
Thank you very much for your positive feedback. We are very pleased that we have
with our service.
Your AIS team wishes you a safe journey!
4.80 out of 5
Excellent
Recommendation
The staff are all very dedicated, but the telephone system is a disaster.
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Customer review & rating for:
06/05/2024Hutschenreiter, Ulf
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Hutschenreiter,
Thank you very much for the review and the detailed feedback. Your AIS Dresden team wishes you a safe journey at all times
3.80 out of 5
Good
Recommendation
Were a little disappointed, bought the car June 2022 a short time later the brakes at the rear were already out of order they were renewed free of charge now we were for inspection and the brakes were defective again and this time they were renewed at our expense now the trailing arms are also defective again 900,- Euro and that in 2 years we did not expect that something disappointing hope it doesn't go on like this.
FAM. Tiebel
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Customer review & rating for:
06/05/2024Anonymously
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear user,
Thank you for your frank feedback. We take your concerns very seriously and regret the inconvenience you have experienced.
Your team at Autohaus AIS wishes you a safe journey!
5.00 out of 5
Excellent
Recommendation
I have nothing to complain about. Thank you
Show original
Customer review & rating for:
06/04/2024Plesse, Rainer
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Plesse,
We would like to take this opportunity to thank you for your participation in the survey and for the very good rating. We look forward to welcoming you again soon. Your AIS Dresden team wishes you a safe journey at all times
4.60 out of 5
Excellent
Recommendation
AIS is a dealer and a service location that is worthwhile for customers in every respect.
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Customer review & rating for:
06/02/2024Kühn, Wolfgang
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Kühn,
Thank you very much for your positive assessment of our team and our work. We look forward to your next visit to our dealership.
5.00 out of 5
Excellent
Recommendation
I didn't feel pressured. A factual answer to all questions. Good introduction to the operation of the new vehicle.
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Customer review & rating for:
06/01/2024Bernhard
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Bernhard,
Thank you very much for your positive feedback. We look forward to welcoming you back to our dealership soon. Please recommend us to others.
Your AIS Dresden team wishes you a safe journey at all times
5.00 out of 5
Excellent
Recommendation
Very friendly customer service and workshop team.
All work was done very well and special requests were also taken into account.
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Customer review & rating for:
06/01/2024Schindler, Tim
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Schindler,
Thank you very much for your positive feedback. We look forward to welcoming you back to our dealership soon. Please recommend us to others.
5.00 out of 5
Excellent
Recommendation
From the reception at the dealership, the conversation with the workshop foreman and the first check of the car, to the prompt information that the car can be picked up, everything went as one should expect from Lexus to full satisfaction
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Customer review & rating for:
06/01/2024Wolfgang, Holger
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Wolfgang,
Thank you very much for the review and the detailed feedback. We are pleased that everything went to your satisfaction, both with the purchase and the inspection. We look forward to your next visit and wish you a safe journey at all times.
5.00 out of 5
Excellent
Recommendation
"I have been a very satisfied customer at the Freital branch since December 9, 2011. The advice is always comprehensive and as a customer I can do a lot with it. All the staff are friendly and helpful. I can recommend the branch with a clear conscience. My Verso-S car is serviced regularly and all the stamps within the specified period are in the service booklet. The employees pay attention to this. Keep up the good work and stay healthy everyone!" 😊🚗 Falk Schneider
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Customer review & rating for:
05/30/2024Schneider, Falk
Reviewed car dealership: AIS Dresden GmbH
4.80 out of 5
Excellent
Recommendation
Quality of the vehicles and workshop service and hopefully also at the price for my upcoming vehicle change
Show original
Customer review & rating for:
05/30/2024Berger, Reinhard
Reviewed car dealership: AIS Dresden GmbH
AIS Dresden GmbH Comment from AIS Dresden GmbH:
Dear Mr. Berger,
We would like to take this opportunity to thank you for your participation in the survey and for the very good evaluation. We look forward to welcoming you again soon.
Your AIS Dresden team wishes you a safe journey at all times

2 Brands on ProvenExpert.com

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4.30 out of 5
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4.73 out of 5
Lexus Forum Dresden
1,993 Reviews from
14 other sources
4.30 out of 5
Good
5.00 out of 5
Excellent
12 reviews on Facebook
 
08/16/2023
Reviewed Brand: Lexus Forum Dresden
5.00 out of 5
Excellent
1 review on YellowMap
 
08/23/2016
4.70 out of 5
Excellent
53 reviews on Google Maps
 
03/05/2024
Reviewed car dealership: AIS Dresden GmbH
4.57 out of 5
Excellent
48 reviews on mobile.de
 
02/28/2024
4.52 out of 5
Excellent
59 reviews on mobile.de
 
08/21/2023
4.50 out of 5
Excellent
163 reviews on Google Maps
 
05/24/2024
4.38 out of 5
Good
116 reviews on AutoScout24
 
06/12/2024
4.35 out of 5
Good
140 reviews on mobile.de
 
05/07/2024
4.30 out of 5
Good
387 reviews on Google
 
01/18/2024
Reviewed car dealership: AIS Dresden GmbH
4.20 out of 5
Good
285 reviews on Google Maps
 
06/06/2024
4.20 out of 5
Good
36 reviews on Facebook
 
10/13/2023
4.20 out of 5
Good
406 reviews on Google Maps
 
06/06/2024
4.20 out of 5
Good
284 reviews on Google Maps
 
06/10/2024
Reviewed car dealership: AIS Dresden GmbH
3.97 out of 5
Good
3 reviews on autoplenum
 
01/10/2017
* All reviews and experiences about AIS Dresden GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 08/22/2016  |  Last update: 06/13/2024   |  Report profile

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