Automobilforum Pfullingen-Reutlingen GmbH

The handling of a claim for our leased vehicle that was not our fault was pretty quick and straightforward. We have within a week an appointment for the TÜV appraisal. The datallietre protocol was about 5 days later with us and in parallel all necessary steps for the repair were prepared by the staff of Automobil Forum. Mrs. Fehimli looked after us in a friendly and competent way during the whole process and tried to fulfill all our wishes regarding repair date and replacement vehicle. The vehicle was in the workshop for 2 weeks and we received it repaired about 6 weeks after the accident, in time for our planned summer vacation! The claims management service saved us a lot of time and nerves. We are totally satisfied with the experience we have had so far at Automobil Forum in Reutlingen. Thank you very much!

Very good communication in advance and super advice on site. Were more than satisfied with the sales talk by Mr. Weber.

The new boss is ne Wucht❗️Sehr courteous and polite ❗️Die repair was done professionally ❗️

My consulting salesman, Mr. Erhardt, competently and with a lot of verve sold the car I wanted, a used Corsa with few kilometers, to me and was also helpful (hands-free set-up). He was very friendly and courteous. The rest of the staff was also extremely accommodating with coffee services during my short wait.
I can recommend the dealership in Pfullingen without reservation!

You get a friendly welcome here and they take the time to explain everything. Thank you to Mrs. Röhm and Mr. Beck. We were once again very satisfied with everything.

I came as an "emergency" and was helped in an extremely courteous, quick and professional manner. I am absolutely satisfied.

I liked everything

We are absolutely satisfied all employees have put in the stuff for our high standards. Again and again with pleasure

Especially the lady at the reception counter who served me when I picked up my car was very accommodating to my queries. This time I was also thoroughly informed about all services in advance.

Very good and competent advice. The consultant Mr. François answered all our questions competently. Everything went smoothly. I would recommend this dealership at any time.

Very courteous and nice.
Very satisfied for ūber 30 years.

super fast processing of the purchase, top advice from Mr. Metzler always happy to return.

Everything was to my satisfaction.

- Sales advice very good
- Quality of work performed in the workshop very good.
- Organization and planning of the service area is in need of improvement
- One hand sometimes does not know what the other is doing
- Waiting times must be planned for
- The out-of-town telephone hotline should be reconsidered
- With an error message of the engine I was simply rejected, at least a first check would have been more appropriate
would have been more appropriate here, instead I had to take a rental car and the car
the whole day in the workshop, but then it became 6 days of information equal to zero
zero only 3 days later I was then informed that it is a marten damage.
In the settlement of the rental car is me then but accommodated by 2 days.

The settlement of another case of damage, however, ran smoothly and reliably, here one was then probably trying to make good after the above-described experiences damage.

I was on the verge of canceling the lease. I never really had a contact person, was always referred to someone else, had to explain everything again and was also never called back in the beginning. As a result, my last leasing contract had to be extended by more than 6 months because the handling and organization of a new vehicle was made more difficult by the poor communication.

Service very friendly

Mr. Beck is very competent, always polite and courteous. The work performance of the workshop is very good. Thank you for the great service.

the personal contribution of professional experience by Mr. Francois was very good

Friendliness. Good explanation of the leasing contract. All wishes about the vehicle and offer fulfilled. Timely delivery, despite delay in leasing bank confirmation.

Good support (and delicious coffee)