Experiences & Reviews:

BEAM Vacuum & Ventilation

 

BEAM Vacuum & Ventilation
TOP SERVICE PROVIDER 2019
TOP RECOMMENDATION 2019
4.63 out of 5
Excellent
276 Reviews
Contact information
For 40 years Beam Vacuum & Ventilation have specialised in the supply and installation of central vacuum and energy efficient mechanical ventilation systems.

With unrivaled experience and 70,000+ installations throughout Ireland & UK, Beam...
Contact information
BEAM Vacuum & Ventilation
Opus Business Park,
35 Aughrim Road
  BT45 6BB Magherafelt
United Kingdom
Directions

Contact person
Aislinn Heron

Opening hours
Monday 09:00 am-05:00 pm
Websites & Profiles
97% Recommended
Excellent (4.68)
Top competencies

Customer satisfaction

4.74 out of 5
46 Reviews

Customer loyalty

4.67 out of 5
46 Reviews

Professional demeanor

4.74 out of 5
31 Reviews
238 Reviews
4.33 out of 5
Good
Recommendation
I had Paul who was a lovely friendly man and very efficient regarding his job. Ruth
Review and rating for
BEAM After Sales Service
05/10/2019
1.60 out of 5
Fair
Sold a MVHR product that does not serve its purpose. Sales team not aware of how the product operates, only interested in selling additional products rather than meeting the customers needs. May need to install an additional fan in bathrooms as the MVHR unit seems to have insufficient extract capabilities. Not impressed with the company in the slightest.
Review and rating for
Beam Customer Survey
05/09/2019
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for taking time to leave us a review. Apologies for any issues you may be experiencing, to arrange for a courtesy survey please call our office on +44 (0)28 7963 2424 and we will be happy to help.
5.00 out of 5
Excellent
Recommendation
Excellent and prompt call out time , pleasant engineer and excellent service . Thank you
Review and rating for
BEAM After Sales Service
04/23/2019
4.67 out of 5
Excellent
Recommendation
Paul, the engineer, was extremely professional and courteous. The work was carried out quickly and he ensured everything was clean and tidy before he left.
Review and rating for
BEAM After Sales Service
04/19/2019
5.00 out of 5
Excellent
Recommendation
Very impressed with the man who fixed the problem New straight away what the problem was and was fixed in no time.

The only thing was that I thought the parts a little expensive to fix but all done now and I'm flying around the house again hoovering 😀
Review and rating for
BEAM After Sales Service
04/03/2019
4.83 out of 5
Excellent
Recommendation
Particularily impressed with my point of contact Keith who always responded to any of my requests on the same day.
Review and rating for
Beam Customer Survey
04/03/2019
4.00 out of 5
Good
Recommendation
Very friendly and capable service engineer.
Review and rating for
BEAM After Sales Service
03/18/2019
4.67 out of 5
Excellent
Recommendation
BEAM provide high quality products which are expertly installed. Great customer service, staff are excellent.
Review and rating for
BEAM After Sales Service
03/16/2019
5.00 out of 5
Excellent
Recommendation
Paul the engineer could not be more than helpful and service desk staff where very professional too.
Review and rating for
BEAM After Sales Service
03/15/2019
5.00 out of 5
Excellent
Recommendation
Staff at office and service engineer both very helpful
Review and rating for
BEAM After Sales Service
02/20/2019
5.00 out of 5
Excellent
Recommendation
I was impressed by your engineer,explaining everything to me and what was needed to fix my beam
Review and rating for
BEAM After Sales Service
01/30/2019
5.00 out of 5
Excellent
Recommendation
The engineer was polite and reassuring
Review and rating for
BEAM After Sales Service
01/28/2019
5.00 out of 5
Excellent
Recommendation
Attention to detail is fantastic
Review and rating for
Beam Customer Survey
12/14/2018
2.73 out of 5
Average
Recommendation
I have mixed feelings. This system was put in, and i have had no walk thru of it. i have no idea whether its actually properly commissioned. THere is condensation on the inside of the windows and im surprised that that. the unit at the set speed was so loud it kept everyone awake. overall im a little disappointed to be honest with the end to end delivery of the solution. i had to go on line ot look for the oem manual for the remote.
Review and rating for
Beam Customer Survey
12/04/2018
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thank you for your comment. Please contact our office on 028 7963 2424 and speak with Emma who will be able to provide you with the commissioning certificate for the house, and will also arrange a call out to your home to check the system and provide a demonstration as well as provide another copy of the manual which should have been in the purple folder left at the time of commissioning.
5.00 out of 5
Excellent
Recommendation
Love my beam vacuum,, the guy who fixed it was very nice x
Review and rating for
BEAM After Sales Service
11/30/2018
4.80 out of 5
Excellent
Recommendation
From the start to the finish of the installation the guys at beam have been very professional . The vacuum system is just a great addition to our new home ,very powerful and very handy to have ,let's hope it lasts the test of time with the correct servicing..all in all a very positive experience with the guys from beam.A++
Review and rating for
Beam Customer Survey
11/29/2018
4.33 out of 5
Good
Recommendation
We were pleased with the workmanship. The engineer was very polite and knowledgable. However having bought the system from the company I thought the call out fee for maintenance was expensive.
Review and rating for
BEAM After Sales Service
11/28/2018
5.00 out of 5
Excellent
Recommendation
Very professional and great value for money!
Review and rating for
Beam Customer Survey
11/28/2018
4.00 out of 5
Good
Recommendation
Paul was great. Friendly, efficient, tidy worker. Emma in admin wasn't great. Didn't phone to make an appointment, so had to email back and forth to have one that suited; and chase up for an appointment after a week of no contact. Not very good customer focus in my opinion.
Review and rating for
BEAM After Sales Service
11/23/2018
BEAM Vacuum & Ventilation Comment from BEAM Vacuum & Ventilation:
Thanks for your comments. We're sorry you're disappointed in the service provided and will try to improve this going forward.
4.67 out of 5
Excellent
Recommendation
Turned up on time and sorted problem.
Review and rating for
BEAM After Sales Service
11/23/2018
38 Reviews from
2 other sources
4.60 out of 5
Excellent
28 reviews on Facebook
 
03/11/2019
4.60 out of 5
Excellent
10 reviews on Google
 
02/13/2019
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