I had the impression that the staff at Beyond Talent GmbH did a very good job. In view of the fact that the actual, individual writing effort for the assessment of the content comprises a whole four A4 pages and you can see that every text passage was analyzed in detail, I think the price is justified. It did involve a certain amount of work. Especially in my case, because I had requested the express assessment.
My e-mail enquiry as to whether departmental management (i.e. team management tasks without personnel responsibility) should also be mentioned in a separate section ("Management performance") was answered somewhat curtly, in my opinion, by saying that they would need to know my employment relationship in more detail in order to be able to respond to the question. I would have expected a little more in the way of "if the employment contract contains such and such characteristics, then the "leadership performance" should be mentioned in the reference, otherwise it is not usual". In my specific case, there is no mention of team leadership in the employment contract, but it is mentioned in the job description in the personnel file. However, I didn't want to have to ask you a dozen more times, as I was of the opinion that the service for which I had paid plus-minus ended with the issuing of the written assessment and that the offer did not include various further questions.
Since job references contain personal data worthy of protection, as a customer I would like to know at a glance (i.e. not in terms and conditions or similar) what happens to the uploaded reference documents after the final completion of the assessment, i.e. whether they are deleted or whether they remain with Beyond Talent GmbH (for how long?), and how well this data is protected against unauthorized access.
I would be very happy to use your services again if required.
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Translation
If you like, you are welcome to call us, then I will explain our product structure to you and we will try to satisfy you. We always find a solution for our customers!
Thank you and best regards
Natalie from the job reference help team