FoppaIT

Dear Ms. Goldmann
Thank you for the review and the stars. Windows was broken by the last Windows update. Unfortunately, they no longer knew the Microsoft password to unlock the PC. Even a password reset didn't help to access the repair options. To be honest, I know from my own experience that even with these options, the chances of repairing a broken Windows are rather slim. But perhaps it can also be seen as a positive, because by converting the data carrier from the slow HDD to the nimble SSD and increasing the RAM from 8GB to 12GB, her notebook, which was no longer quite as fresh as a daisy, regained its former glory and set new speed records that previously seemed impossible. With the new password list, we have collected and recorded all user IDs and passwords for the various providers. providers and recorded them. This means you always have them to hand. At the same time, the many duplicate data and photos from the external data carrier were moved back to the internal data carrier, merged and tidied up. Now everything looks much nicer and organized again. Your pictures are now also automatically synchronized to OneDrive and from there to your PC. A full backup to OneDrive rounded off the whole thing, so that the mishap caused by Microsoft can no longer bother us. Have fun with the notebook and the new printer. Kind regards Robert Foppa - www.foppait.ch

Dear Mr. Arpagaus
Thank you for the stars and the rating. It's strange and unprofessional when a Microsoft supporter recommends that you create a new Outlook.com address instead of your Gmail address in order to register Office 365. This is all old news and doesn't exactly show that the supporter was up to date. This outlook.com account then also hindered us a lot with synchronization via OneDrive from smartphone and PC. In the end, however, we were able to get everything back up and running as it should have been from the start.
I am convinced that they will appreciate the great advantages of OneDrive on all their devices and at the same time advise them to reduce and cancel the expensive iCloud subscription, as they get many times more iCloud data storage for free from Microsoft.
Kind regards
Robert Foppa - www.foppait.ch

Dear Mrs. Willi
Thank you very much for the stars and the nice review. I am very pleased that we were able to get your notebook back in shape and solve all the problems together.
The photo chaos has been experienced by everyone who has had it checked. Tidying up and standardizing creates an enormous amount of space, as you create a clear folder structure again and eliminate enormous amounts of multiple photos that only take up unnecessary space.
Thank you very much for the pleasant cooperation.
Kind regards
Robert Foppa - www.foppait.ch

Dear Mr. Witness
Thank you very much for the rating and the stars.
I hope that with my numerous tips you will get your gamer PC back on its feet. In any case, with my tips it will run faster than ever before.
Have fun setting it up.
Kind regards
Robert Foppa - www.foppait.ch

Dear Mrs. Reiter
Thank you very much for your rating and the stars.
You were actually lucky in misfortune that the 10-year-old notebook broke during the Christmas period. As a result, we were able to purchase a high-performance notebook from a local dealer, which is bursting with excellent components and outstanding performance, and all at a bargain price. A week later it would have been CHF 300 more expensive.
You were unlucky that we had to make many phone calls to various companies to finally reset the password, which was very laborious and time-consuming, because we were unable to do so due to an incorrect user profile. Solving password problems is too often one of the most time-consuming activities, but what we experienced with the various providers is beyond the pale. But what we have experienced with the various providers is probably the bottom of the barrel.
From "incompetent", "willing but not able", "lame" to "competent and fast", everything was there. Unfortunately, the best was only at the end of the chain.
In the end, everything had its good side. We were able to establish that their home router, the house installation and the Internet socket were not working correctly, which was the reason for the frequent Internet outages they had complained about.
The Grob network technician from Chur was on site almost immediately, measured everything and replaced all the faulty components without delay. That was first-class service.

I hope you enjoy your new notebook and printer.
Kind regards
Robert Foppa - www.foppait.ch

Dear customer
Thank you for the review and the stars.
I would have liked to know why I could not fully convince you in terms of performance and implementation.
Perhaps you can contact me about this so that I can improve.
Kind regards
Robert Foppa - www.foppait.ch

Dear customer
Thank you for the review and the stars.
I always do my best to solve or fulfill the problems or wishes in the best possible way.
Nothing is more satisfying than satisfied customers.

Kind regards
Robert Foppa - www.foppait.ch

Dear customer
Thank you for the review and the stars.
I always do everything I can to solve or fulfill problems or requests in the best possible way.
This also includes being there for my customers outside normal business hours.
I always strive to have all problems solved within 24 hours and I almost always manage to do so.
The only exceptions are usually when material has to be procured to repair defective hardware.

Nothing is more satisfying than satisfied customers.

Kind regards
Robert Foppa - www.foppait.ch

Dear Ms. Gysler Thank you very much for the rating and the stars. Yes, there was quite a lot on her PC, quite askew, which is why it was no wonder it wasn't working as it should. Although the PC had an older but still acceptable processor installed, its performance was slowed down by the 4GB of RAM and many other causes to the point that RAM utilization was permanently above 80%. With a few performance and tuning measures, the utilization could be reduced to such an extent that it was possible to work properly again. After correcting and optimizing the settings in Outlook, everything worked again. The printer was technically defective and could no longer be repaired. With the purchase of a new HP Office Jet on Black Friday (what luck), we were able to obtain an extremely powerful multifunction printer at a bargain price, with almost 50% discount on the usual retail price. The next upgrade has already been decided. Reinstalling Windows 10 64-bit instead of 32-bit and increasing the data storage from 128GB to 512GB. Your PC will then be much faster again and will be able to make full use of the 12GB RAM already installed. You can look forward to it. Kind regards Robert Foppa - www.foppait.ch

Dear customer
Thank you for the review and the stars.
I would have liked to know why I could not fully convince you of the benefits.
I am not responsible for defective or outdated hardware or software. It is the sole responsibility of the user to maintain these resources and keep them up to date.

Kind regards
Robert Foppa - www.foppait.ch

You are in good company when it comes to scammers. Unfortunately, these crooks use various scams to find easy prey in gullible or elderly people.
The people concerned then make up all sorts of stories and half-truths for me because they are ashamed of having fallen for such scammers and lost money.
I then find out what really happened. The customers are then very surprised that my research allows me to find out right down to the minute what happened without me knowing anything about it beforehand.
Fortunately for those affected, the financial institutions are also on their toes. They have often been able to prevent or stop theft or loss of money by not initiating payment transactions or by blocking and recovering money that had already been transferred abroad.
An elderly customer asked me to help him with a Bitcoin transaction. I had the pleasure of having such a crook on the phone and recording all the actions with audio and video.
Without my help, the customer would probably have been relieved of around CHF 400,000.
They were lucky.
By purchasing a new notebook to replace the old one, they gave themselves a great gift.
I set up the notebook again, optimized it for performance, set up all the mail accounts and transferred all the data from the old PC to the new one. During a free training course, we covered all the functions and yes, it was much later than expected. When they were home late at night after the training, we configured the Internet, printer etc. until almost midnight so that they were fully operational the next morning.
I hope that they enjoy their new device and that their experience leads to them blocking such strange calls from the outset and hanging up.
Kind regards
Robert Foppa - www.foppait.ch

Dear Mr. Vollmar
Thank you very much for the rating and the stars.
Using the nameplate photo of your notebook, I was able to search for its technical data and find the battery model and a Swiss supplier.
Kind regards
Robert Foppa - www.foppait.ch

Dear Mr. Keller
Many thanks for the review and the stars.
Yes, your PC had it all. More than one virus scanner is not compatible and noticeably reduces system performance.
You made an excellent choice with Norton 360, but McAfee was not particularly cooperative and could not be completely uninstalled. The various malfunctions detected in Windows 11 indicated a corrupted system, which prompted us to reinstall Windows 11 back to Windows 10. After reinstalling from scratch, all the problems disappeared and the PC performed much better thanks to tuning measures. Back at home and after a Windows update, the SSD data carrier was acting up. An SSD analysis revealed that the SSD controller was defective and this led to a permanent 100% load, although hardly any reading or writing was taking place. After cloning the data from the old SSD to the new SSD, the PC ran perfectly again.
Kind regards
Robert Foppa - www.foppait.ch

Dear customer
Thank you for the review and the stars.
I always strive to provide excellent service and advice. This is always very challenging and not always a given.
I am very happy that we were able to evaluate and procure a great PC together.
Kind regards
Robert Foppa - www.foppait.ch

Salü Rafael
Thank you very much for the stars and your authentic review. I am very happy that we were so successful in our joint evaluation for a new and powerful notebook and that we were able to find a really strong notebook at a small price, with outstanding warranty services.
I hope that I was able to teach you many tips and tricks during the two-hour free training and demo, and that you now know how to use the advantages of the many tools I installed in your favor.
With one tool we could already measure the weak ACTUAL internet performance, which does not correspond to the TARGET internet performance promised by the internet provider. With a multiple measurement over night you have enough measurements to force the provider to measure your internet/router performance once and to improve it.
I wish you good luck with the upcoming tests.
Kind regards
Robert Foppa - www.foppait.ch

Dear Mr. Grimm
Thank you very much for the rating and the stars. I am of course very pleased that they were so satisfied with my work. It is always my goal to provide the customer with the best possible service and the PC with the best possible price/performance ratio.
As you have seen, an evaluation is anything but easy and very time-consuming. But it is guaranteed to be worth it. We were able to buy your PC at the lowest price in Switzerland. At least Fr. 700 cheaper than other suppliers with equivalent equipment.
Even two weeks after the purchase, I could not find a supplier that came even close to the price they paid and none could offer comparable services. The most expensive supplier charged more than 2.5 times their price, with less performance. They really got a bargain.
I say "double in their favor" or in Swiss German "dr Füfer und's Weggli". You really can't get more than that.
Together we have evaluated from hundreds of offers a PC, which has outstanding hardware and service performance of the manufacturer, which no other can offer.
I professionally set up your PC and integrated all your data from the old PC. At the same time, we cleaned up data chaos, duplicates and clutter. We also made sure that no matter what happens, you will have virtually no data loss and you will be able to restore your system extremely quickly. I.e. the new PC differs massively from their old PC, which was also set up by a computer scientist, who incomprehensibly even forgot to format an internal 1TB HDD, so that it would have become visible and usable.
With my performance and tuning measures, really a lot of completely wrong or unfavorable Windows settings are optimized. Thereby between 30-50 processes are eliminated, which otherwise reduce the performance and responsiveness, in short, I turn a street car into a racing machine, which permanently serves them to get faster to their destination and thus save time, because time is money.
Regarding your statement that computer scientists are extremely expensive, I must strongly disagree with you.
My hairdresser needs a comb, scissors and a hair trimmer for his work. He speaks no German and has done his job in 8 minutes. A tiptopp haircut. For this he charges Fr. 30.00. Other hairdressers charge much more for the same work. If you now round up the work to 10 minutes, this results in an hourly rate of 60 min. :10 min. = 6 x Fr. 30 = Fr. 180.00. With 8 minutes it would even be Fr. 225.00!!!
Thus my hourly rate is between 12% - 40% cheaper than that of a hairdresser.
The fact that I also give many hours as a gift reduces the effective hourly rate enormously, which brings me to half of the hairdresser's rate.
I'm sure you agree that my work, the necessary know-how, the hard- and software used for it and the infrastructure are very different from a hairdresser's salon.
At least the same and higher hourly rates are known to me from garages, household appliances and large appliances service technicians.
What medical, dental or even legal professions have for hourly rates, they probably know themselves.
My total work is easily twice the amount of what was charged. This includes, in addition to those in which you were involved, many telephone calls and e-mails with you and the supplier from early in the morning until late in the evening, as well as the receipt of materials, the disposal of packaging, which is also subject to a charge in Chur and means more than 30 minutes of travel time, and a detailed invoice for the many completed tasks. You have seen for yourself how complex the analysis of the data, their transfer, their elimination of duplicates, chaos tidying and reorganization etc. were.
From my perspective, the hourly rate is more than justified.
Kind regards
Robert Foppa - www.foppait.ch

Dear Mr. Vonmoos
Thank you very much for the rating and the stars.
When a family member is lost, I think the most important thing is to preserve their data rather than delete it sight unseen. Fortunately, I was able to convince them to agree to data preservation. As a result, several thousand photos and documents were saved.
In her responsible hands, these will be evaluated, sorted and archived.
For the mother and the siblings, photos and videos are a priceless treasure and the most beautiful memories of a loved one.
Kind regards
Robert Foppa - www.foppait.ch

Dear customer
Thank you for the review and the stars.
Once again, unfortunately, it had to be stated that one should not rely too much on the reliability of the restore points during system recovery. Also, an active Bitlocker encryption is more of a hindrance when trying to recover data. Fortunately, they did their homework and fully backed up their user data. Unfortunately, that rarely happens. Congratulations.
After the disk was completely wiped, their PC was quickly rebuilt. With my FoppaIT tuning and performance measures, the PC ran even faster and more optimal than when you bought it.
Now I hope that you can restore and install your data and programs just as quickly.
Have fun with the new Sprinter.
Kind regards
Robert Foppa - www.foppait.ch

Dear Mrs. Benker
Thank you for your rating and the stars.
When PCs have long passed their age limit and then give up the ghost, it doesn't make much sense to reanimate them again in a time-consuming way, if that would still be possible somehow.
With a new purchase you have made the right decision.
It's like switching from an old, weak car to a new, strong one. Where before you had to wait and sweat, you are now sporty and cool on the road, thanks to more horsepower and air conditioning. Back again - no thanks.
A powerful PC is much more fun.
It's also good that we found out during the training that the new PC can support them extremely well in their hobbies, which they immediately took advantage of with my help.
Now they can dictate in Word and Mail, watch TV and radio programs and enjoy multimedia entertainment wherever they want to go with the PC, and they're on fire and saving a lot of money compared to the old methods.

I wish them a long time much joy with the new PC.
Kind regards
Robert Foppa - www.foppait.ch

Dear Mr. Strobl
Thank you very much for the stars and the rating.
With their PC problem that no Internet access was possible, although Internet was available, was already strange. The culprit could be found in the versch. VPN solutions, but I am also sure that a Windows setting played a trick on us.
In short, we have together freed your PC from a lot of garbage, which have a strong impact on the PC and Internet performance.
Besides the fact that the Internet access now works again, our measures have also made the PC noticeably faster. That's a real pleasure.
I wish you a lot of fun with your PC again.
Kind regards
Robert Foppa - www.foppait.ch