Hero Software

HERO - Software for craftsmen

Hero Software
1,448 Reviews i
published (99 %)
out of 1,449 reviews
Contact information
Unleash your craft with HERO software!
Less paperwork, more craftsmanship: HERO makes your office work more efficient than ever so you can hit the ground running!
With the HERO tradesman software, companies can digitize their entire project...

Contact information

Hero Software
Göttinger Hof 9
30453 Hannover
Germany
Directions

Contact person
Ricarda Plümpe

Images & Videos

Review from 04/09/2024  
4.60 out of 5
Excellent
Recommendation
Quality
Value
Services
Implementation
Consulting
Top competencies

Range of services

4.71 out of 5
7 Reviews

Cost adherence

4.57 out of 5
7 Reviews

Expertise

4.57 out of 5
7 Reviews

32 Reviews on ProvenExpert.com

4.60 out of 5
Excellent
Recommendation
HERO Software has proven to be extremely useful for our company, simply top!
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Customer review & rating for:
Hero Software
04/09/2024J.
Hero Software Comment from Hero Software:
Hello Jochen, we are really pleased to hear that HERO can support your company in this way. Thank you very much for your kind review. We will continue to do everything we can to satisfy you with our product. We are very much looking forward to further cooperation.

Best regards Greta Hasemann
4.60 out of 5
Excellent
Recommendation
HERO Software has convinced me. The quality of the software is high, it offers a wide range of functions and services that are extremely useful for my company. The implementation of the software in our company went smoothly, as the HERO team provided us with competent advice and assistance throughout the entire process. I would have no hesitation in recommending HERO Software.
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Customer review & rating for:
Hero Software
04/09/2024E.
Hero Software Comment from Hero Software:
Hello Erwin, thank you very much for your feedback. We are very pleased to hear that our software has proved useful for you and your company. We will continue to do everything we can to offer you the best product with a great service!

Best regards Greta Hasemann
4.60 out of 5
Excellent
Recommendation
My personal experience with HERO Software has been extremely positive. The software is of high quality and has proven to be extremely useful, especially in terms of quotation and invoicing and site documentation. The performance of the software is impressive and the implementation in our company went smoothly. The advice from the HERO team was helpful and the customer service was great, with quick responses and solutions to all our concerns. I found the price/performance ratio to be reasonable as the software meets all our requirements while remaining cost effective. Overall, I am very happy with HERO Software and would recommend it to other companies.
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Customer review & rating for:
Hero Software
04/08/2024A.
Hero Software Comment from Hero Software:
Dear Andreas,
Thank you very much for your positive feedback! We are delighted to read that you are satisfied with HERO. I am happy to pass on the praise to our customer service team! If you ever have any questions or need support, we'll be happy to help. Thank you very much for your trust!

Best regards - Anna, Social Media Manager
4.40 out of 5
Good
Recommendation
HERO has revolutionized our workflows by allowing us to complete projects quickly and efficiently. The intuitive user interface and excellent customer service have exceeded our expectations. Overall, an excellent software solution that I would recommend to any company.
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Customer review & rating for:
Hero Software
03/12/2024R.
Hero Software Comment from Hero Software:
Hello Ralf, thank you very much for your very positive feedback! That makes us a little proud :)
We are very pleased to read that we have been able to revolutionize your processes and thus contribute to increasing efficiency. Thank you for your trust in us. Should you ever have a problem, a question or a suggestion for us, please do not hesitate to contact us.
Best regards
Anna
4.40 out of 5
Good
Recommendation
HERO Software offers a high quality platform with an intuitive user interface and excellent customer service. It also makes my workflow much easier and offers excellent value for money.
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Customer review & rating for:
Hero Software
03/12/2024E.
Hero Software Comment from Hero Software:
Dear Eugen, Thank you for this great review! We attach great importance to providing our customers with a high-quality user experience and excellent customer service. Your praise motivates us to continue to do our best. If you have any questions, suggestions or other input, please feel free to contact us at any time.

Best regards
Anna
4.60 out of 5
Excellent
Recommendation
My personal experience with HERO Software has been extremely positive. The platform provides high quality services and has helped to increase the efficiency of our operations. The advice and customer service has been excellent and has helped to meet our requirements in the best possible way. Overall, I would recommend HERO to any company looking for a reliable solution.
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Customer review & rating for:
Hero Software
03/06/2024Anonymously
Hero Software Comment from Hero Software:
Many thanks for the positive feedback! We are always very pleased to read that we have been able to help increase the efficiency of work processes! Thank you also for the praise for our customer service, I am happy to pass this on internally (:
Best regards - Anna, Social Media Manager
4.60 out of 5
Excellent
Recommendation
HERO Software has transformed our business in many ways. The automation of processes has freed up time and resources that we can now use for more important tasks. The software has optimized our data management and helped us work more efficiently and productively. Although there are some minor areas for improvement, overall we are extremely satisfied with HERO and are happy to recommend it to others.
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Customer review & rating for:
Hero Software
10/10/2023Andreas W.
Hero Software Comment from Hero Software:
Hello Andreas,
Thank you for your positive feedback on our HERO software! We are delighted to hear that the software has transformed your company in many ways and helped to automate processes and free up resources. We are always open to potential improvements, so please let us know your suggestions for improvement via the "HERO Product Portal". With your help, we can continue to improve.
Best regards
Ricarda
4.60 out of 5
Excellent
Recommendation
HERO Software has proven to be a reliable and effective solution for our company. The quality of the software and the functions offered are of a high standard. Implementation and rollout have been largely smooth, and customer service has always been responsive and helpful. The price/performance ratio is fair and appropriate for what the software offers. We are satisfied with our decision to use HERO.
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Customer review & rating for:
Hero Software
10/10/2023Gil R.
Hero Software Comment from Hero Software:
Hello Gil,
We are very happy to receive your positive review! It's great to hear that HERO software has proven to be a reliable and effective solution for your business. Fair value for money is important to us, and it's good to know that you're happy with your decision to use HERO. If you have any further questions or need assistance, we are here to help. Thank you for your trust in our software!

Best regards - Anna, Social Media Manager
4.25 out of 5
Good
Recommendation
Overall, we are satisfied with HERO Software. It has streamlined our business processes and made our employees' work easier. However, we expect further improvements and functional enhancements in the future to meet our needs even better.
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Customer review & rating for:
Hero Software
10/09/2023Matthias M.
Hero Software Comment from Hero Software:
Dear Matthias,
thank you for your sincere review! It's great to hear that we were able to make your employees' work easier with HERO software!
We appreciate your feedback and expectations for further improvements and feature enhancements. We are continuously working on optimizing HERO to better meet your needs. If you have specific requests, you can also let us know in our community via our product improvement portal: https://community.hero-software.de/c/verbesserungsvorschlaege/.

Best regards from the marketing department, Anna
4.60 out of 5
Excellent
Recommendation
HERO Software has improved our business in many ways. We now have better control over our projects, more efficient billing, and closer customer relationships. The software has helped us save time and money while increasing our professionalism. We are very pleased with HERO Software and would recommend it to anyone looking to make their craft business more efficient.
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Customer review & rating for:
Hero Software
10/05/2023Thomas T.
Hero Software Comment from Hero Software:
Hello Thomas,
that sounds really fantastic! I'm glad to hear that HERO software has improved your business in so many ways. Thanks for your review. If you have any further questions or need support, feel free to reach out to us anytime.
Best regards - Anna, Social Media Manager at HERO
4.33 out of 5
Good
Recommendation
We have used HERO software for our company Nexgo and are satisfied with it overall. We especially appreciate the time tracking, the quote creation process and the clear project management. We have already recommended the software to others and highlight its advantages.
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Customer review & rating for:
Hero Software
10/03/2023Jochen L.
Hero Software Comment from Hero Software:
Dear Jochen,
that's great to hear! I'm glad that you are satisfied with the HERO software and that you are using it successfully for your company Nexgo. Thank you for already recommending the software to others! Have you seen our referral program "Heroes Recruit Heroes"? This could be interesting for you: https://hero-software.de/community/helden-werben-helden

Best regards, Anna from the marketing team
5.00 out of 5
Excellent
Recommendation
HERO Software has impressed us positively, including, for example, its Apple compatibility, ease of use and good performance. I am using HERO Software for my start-up and I am very satisfied especially with the support of Mr. Diestelmann.
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Customer review & rating for:
Hero Software
10/03/2023Andreas G.
Hero Software Comment from Hero Software:
Dear Andreas,
Thank you for your positive feedback! We are pleased to hear that you found the HERO software so positive.
I am happy to pass on your praise to Nico Diestelmann (:
Best regards, Anna from the Marketing Team
5.00 out of 5
Excellent
Recommendation
Well, where do I start?
I'm the owner of a home liquidation and crime scene cleaning company, and I've been looking for a digital solution to help me with my ever-increasing requests.
Originally, I was just looking for a CRM, but after several tests with competitors, I was getting annoyed.
Well, luckily I made the appointment with Hero.
The presentation alone had convinced me. Mr. Schwinger took a long time in the late afternoon and answered every stupid question I had. Thanks for that!

Hero is much more than a simple CRM. From the first customer contact to the final invoice, I now only need Hero. Through the implementation of my accounting software and the soon to be connected to my contact forms on the website of I am completely automated - and through the cloud solution I can have the acceptance signed and the invoice sent directly to the customer on site. Absolutely perfect for my needs, especially since I was able to participate directly in the beta phase of the customizable project menu navigation.

At this point, I would like to express my personal thanks to Nele for the first training session, which rather culminated in an exchange, and to Nico, who already recognizes me by name on the phone.
Of course, my praise also goes to all the hard-working helpers who work in the background and have developed a great product and to those who have already emailed, chatted or phoned with me.
I can only recommend every craftsman to give Hero a chance! With the snappy and very nice cheerful customer support, even the most analog person manages to get set up digitally.
Yes, it's a bit of a hassle at first, but in everyday life you quickly realize how very supportive the software is there.
As long as I'm a self-employed tradesman, I'll stay with Hero.
Thank you!
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Customer review & rating for:
Hero Software
09/10/2023Jens T.
Hero Software Comment from Hero Software:
Dear Jens, thank you for your great, detailed and honest review!
That really makes us happy to read and motivates us all to continue to give gas every day!
I had to forward your feedback directly to Nico, Nele and Co. Best regards at this point (-;
We are looking forward to a long-term successful cooperation with you!
Best regards from Anna from the HERO Marketing Team
4.40 out of 5
Good
Recommendation
HERO software has proven to be extremely useful for our craft company. It offers a wide range of features that have helped us streamline our operations and work more efficiently. We have been particularly impressed with the customer support, which has always been helpful and responsive. Although the customer did not provide a value-for-money rating, we feel that HERO software is a valuable investment in our business.
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Customer review & rating for:
Hero Software
09/06/2023Anonymously
Hero Software Comment from Hero Software:
Thank you very much! We really appreciate your positive feedback on our HERO software and we are happy to hear how useful it has proven to be for your craft business!

It's also especially nice for us to read how satisfied you are with our customer support! The satisfaction of our customers is always our top priority!

We look forward to continuing to help make your craft business a success.

Many kind regards
Anna from the Social Media Team
4.00 out of 5
Good
Recommendation
Proven has met my expectations in terms of functionality and usefulness. The quality of the software is solid and I was able to make many processes more efficient. Overall, the implementation and consulting were satisfactory. Customer service was helpful, although there were occasional delays in response. Overall, I am satisfied with my decision to use Proven.
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Customer review & rating for:
Hero Software
08/31/2023Anonymously
4.80 out of 5
Excellent
Recommendation
HERO Software has sustainably optimized our operational processes. From seamless integration of various functions to improved customer communication, HERO has exceeded our expectations. Especially the ability to work from anywhere and the intuitive user interfaces have made our day-to-day work easier. Customer support has always been helpful and the overall HERO experience has been extremely positive.
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Customer review & rating for:
Hero Software
08/29/2023Anonymously
Hero Software Comment from Hero Software:
Thank you so much for your fantastic feedback on our HERO software! We are incredibly pleased to hear that our solution has optimized your operational processes in such a sustainable way and exceeded your expectations.

Our customer support team works hard to be helpful to our customers at all times, and it's great to know that you are satisfied with our service.

We appreciate your confidence in HERO Software and look forward to continuing to support your success.

Thank you again for your great review!

With kind regards
Anna Schwirten
Social Media Manager
1.00 out of 5
Poor
When ordering, it was still 360 euros and suddenly comes a setup fee of over 500 euros, which was never needed and wanted. We have also never taken advantage of. We were very shocked. For a small business, that's a big difference. I would rather recommend another software.
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Customer review & rating for:
Hero Software
08/23/2023Anonymously
Hero Software Comment from Hero Software:
Thank you for taking the time to share your feedback with us. We are sorry to hear that you are not satisfied with the setup fee that was unexpected for you. Your opinion is important to us and we would like to resolve this matter.

We'd love to hear more about your experience and make sure everything is clear and fair. Please contact our customer service team so we can review your situation in more detail and possibly find a solution.

Feel free to get in touch at support@hero-software.de or by phone at +49 (0)511 - 330 900 68 (Mon. - Fri., 8:00 - 17:00).

Thank you again for your feedback, and we sincerely apologize for any inconvenience. We hope to have the opportunity to clarify the situation and restore your confidence in our software.

Yours sincerely
Anna Schwirten
Social Media Manager
4.55 out of 5
Excellent
Recommendation
HERO software has convinced us and facilitates our business in many ways. Especially positive is the possibility to create construction site reports with measurements and to have photos directly on the web. The comprehensive customer information management and the possibility to create quotations at the customer's site facilitate our processes enormously. The app, personnel management and individual role assignment are other highlights. HERO offers impressive time savings and support is always quick and helpful. Compared to more expensive alternatives like Streit, HERO is a top-notch solution. Even the Excel users are thrilled with the software. HERO Software was the perfect choice for our startup and has exceeded our expectations.
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Customer review & rating for:
Hero Software
08/14/2023Anonymously
Hero Software Comment from Hero Software:
Wow! Thank you so much for your incredibly positive feedback on HERO. We are thrilled to hear that our software solution has facilitated your business in so many ways and exceeded your expectations.

We look forward to continued successful cooperation and are always happy to assist you.

Best regards
Anna Schwirten
Social Media Manager
5.00 out of 5
Excellent
Recommendation
The software is easy to understand, the app is great to use and the customer service is always available. Simply a great collaboration!
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Customer review & rating for:
Hero Software
08/08/2023Adrian G.
Hero Software Comment from Hero Software:
Dear Adrian, Thank you very much for your fantastic feedback!
We are very happy that you are so satisfied with our software and service!
We look forward to working with you in the future.

Many love greetings
Anna from the Social Media Team (:
3.60 out of 5
Good
Good software, but unfortunately do not keep promises made before the contract was signed, and refuse to keep promises here even when asked and requested.
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Customer review & rating for:
Hero Software
07/15/2023D.
Hero Software Comment from Hero Software:
Dear David,
Thank you for taking the time to leave us a review. We are sorry to hear that you were not satisfied with your experience with us.

It is our primary goal to provide our customers with top-notch service and quality software. We deeply regret that there seems to have been a misunderstanding about the promises made to you before you signed the contract.

To ensure that such misunderstandings are avoided in the future, we invite you to contact our customer support team.

You can book a conversation with Ricarda, our Customer Service Manager, at this link:
https://calendly.com/ricarda-pluempe/15-minuten?month=2023-10

We would be very happy if you give us the opportunity to clarify the matter.

Best regards
Anna Schwirten
Social Media Manager
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4.52 out of 5
Excellent
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Excellent
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* All reviews and experiences about Hero Software are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 10/26/2021  |  Last update: 04/19/2024   |  Report profile

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