Berlin, January 23, 2019. ProvenExpert.com has announced its "Top Experts" of 2018. For the first time ever, the three most active collectors of customer feedback in each of the 36 industry categories on the ProvenExpert platform – a colourful mix of 108 companies and service providers of all shapes and sizes – have been selected as our Top Experts. We ranked the winners according to number of reviews and overall rating score they collected using our survey templates during 2018says Remo Fyda, CEO of ProvenExpert.com. The title of Top expert was awarded solely based on the aggregated ProvenExpert ratings, as these were able to be calculated for the exact length of the year. The Top Expert awards will no doubt motivate businesses to work even more actively with their customers, since getting customer feedback can really set a business apart from the competition. A good online reputation makes any business more successful in a sustainable way, suggests Remo. And there are rewards when the effort is put in – ProvenExpert will now announce its Top Experts every year!
Referral marketing – the success factor
For a long time now, customer evaluations are no longer just limited to customer service. An when it comes to advertising, A healthy mix of positive and the occasional negative feedback is an authentic way to advertise your business, he continues. Consumers are also trying to negotiate the maze of information online. We're all worried about making the wrong decision, suggests Remo. 85% of all consumers trust online reviews just as much as they do personal recommendations. So a good online reputation has a huge influence on our decision-making.
Taking a leap forward
Ratings platform ProvenExpert proves that more and more companies are relying on the feedback of satisfied customers. Within the past year, the number of clients using the Berlin-based company has almost doubled. Around 54,00 companies and service providers now use the platform, with approximately 7.5 million ratings collected to date. In the words of our CEO, it's now time to take things to the next level. We've developed a number of exciting features that will open new doors – for both companies and end users. There are requests from customers that we're planning to implement. It's all in the name, ProvenExpert: Companies and service providers will soon have the opportunity to present themselves as experts in an even more visible way. In addition, operating and using our tools will be more efficient than ever before.