Simonis ServiceKultur®

Consulting, seminars, impulse lectures and reference books for service culture in the skilled trades.

Simonis ServiceKultur®
4.76 out of 5
Excellent
135 Reviews
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Since 1996, with over 60,000 enthusiastic participants from thousands of trade customer companies, we have been the professionals for customized consulting and effective training for "more success in dealing with customers" and a sustainable...
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Contact information

Simonis ServiceKultur®
Radaustrasse 67
86199 Augsburg
Germany
Directions

Contact person
Umberta Andrea Simonis

Opening hours

Websites

Social Media

99% Recommended
5 stars 108
4 stars 26
2 stars 0
1 star 0
Quality
Value
Services
Performance
Consulting
Customer service
Excellent (4.78)
Cost-performance ratio
Good (4.42)
Top competencies

Customer loyalty

4.74 out of 5
35 Reviews

Reliability

4.85 out of 5
33 Reviews

Professionalism

4.76 out of 5
34 Reviews

135 Reviews on ProvenExpert.com

4.76 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Ms. Simonis has succeeded in conveying valuable practical tips in a clear, entertaining and interactive way in the brochure "Attracting and retaining employees in the skilled trades". Working with Ms. Simonis is a great pleasure. Her creativity and motivation are absolutely infectious. I am already looking forward to further joint projects!
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Customer review & rating for:
Handwerks-Expertin und Fachautorin Umberta Andrea Simonis
04/26/2024Vanessa W.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Dear Ms. Wettengl, thank you very much for your appreciative feedback, which makes me very happy! I can return the compliment - I also enjoyed the project and the very pleasant collaboration. See you next time... there's never a shortage of exciting topics in the trade.
4.40 out of 5
Good
Recommendation
We have already had frequent and intensive discussions with the preparation of the appointment. The seminar was well prepared so that we have already been able to book further dates for our department.
Thank you very much and keep up the good work.
Assistant to the Fabrication Support department at Schüco International KG in Bielefeld.
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Customer review & rating for:
Der Monteur als Visitenkarte des Unternehmens – Praxistraining mit Stefan Grassmann, Simonis ServiceKultur®
04/12/2024Angelika T.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much, Ms. Tappe, for your positive review. We are delighted that you are so satisfied with the preparation and implementation of the training courses. How nice that things are continuing and that we can now even prepare an additional training course with you and your team. Stefan and I would like to thank you for the trust you have placed in us, we really enjoy working with you.
5.00 out of 5
Excellent
Recommendation
A great in-house seminar. Our customers were delighted, the seminar was fully booked - exactly what we wanted. We are already looking forward to the next training course.
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Customer review & rating for:
Praxistraining "Vom Servicetechniker zum Baustellenleiter" mit Stefan Grassmann, Simonis ServiceKultur®
03/12/2024B. Kernebeck - Pietsch G.
5.00 out of 5
Excellent
Recommendation
We were really delighted with the service and the handling and the most important thing: our employees were very attentive and were able to take a lot away from the training.
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Customer review & rating for:
Der Monteur als Visitenkarte des Unternehmens – Praxistraining mit Stefan Grassmann, Simonis ServiceKultur®
03/08/2024Matthias B.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much, Mr. Brack, for this great review. Stefan and I are delighted that we were able to inspire you and that your team experienced, helped shape and enjoyed this intensive training day. Thank you for your trust and the careful and detailed joint preparation of your desired content. We wish you all a successful implementation of what you have experienced in the training and your own agreed and practiced service standards.
5.00 out of 5
Excellent
Recommendation
Our member companies and their employees are very satisfied with our offer with Umberta Simonis and the courses and workshops are always very well attended.
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Customer review & rating for:
Telefon-Praxistraining "Herausfordernde Telefonate mit Kunden meistern" mit Stefan Grassmann, Simonis ServiceKultur®
10/10/2023Anonymously
5.00 out of 5
Excellent
Recommendation
It was two completely different seminar days. Stefan responded very well to the participants and conveyed the content in such a way that everyone could take something away with them. I was in the group on the first day and went home highly satisfied and reported at home as well as at work about this super informative day full of energy. I was even allowed to bring a group work on the flipchart and explain it on both days, that was a very good feeling. Stefan also explained very well that we should not only criticize objectively, but also be proud of our work (praise), which all colleagues also absorbed and internalized after the two days. After a few days away from the seminar, I can clearly say that the preparation with Stefan and Mrs. Simonis has paid off. We are motivated to implement the contents of the seminar days and will discuss them again afterwards in small groups to see whether the goals that were set have already been put into practice. Thanks to Stefan and Mrs. Simonis for the good preparation and implementation.
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Customer review & rating for:
Der Monteur als Visitenkarte des Unternehmens – Praxistraining mit Stefan Grassmann, Simonis ServiceKultur®
10/10/2023Marko Porm Fresand GmbH, M.
4.00 out of 5
Good
Recommendation
Danke
Customer review & rating for:
Der Monteur als Visitenkarte des Unternehmens – Praxistraining mit Stefan Grassmann, Simonis ServiceKultur®
07/14/2023Anonymously
5.00 out of 5
Excellent
Recommendation
A really very good training that we can recommend!
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Customer review & rating for:
Azubitraining mit Stefan Grassmann, Simonis ServiceKultur®
06/28/2023Sabine G.
5.00 out of 5
Excellent
Recommendation
We have already had the second training with Simonis ServiceKultur with our managers. We were enthusiastic about both trainings and will also plan further trainings for this.
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Customer review & rating for:
Beratungs- und Trainingspaket "Was uns fördert und stärkt im Arbeitsalltag" mit U.A.Simonis und Stefan Grassmann
06/05/2023Anonymously
5.00 out of 5
Excellent
Recommendation
The seminar was very well and interestingly conducted. It is a help in everyday life and I would be happy if I could participate in such an event again.
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Customer review & rating for:
Beratungs- und Trainingspaket "Was uns fördert und stärkt im Arbeitsalltag" mit U.A.Simonis und Stefan Grassmann
05/26/2023Sascha H.
5.00 out of 5
Excellent
Recommendation
I personally liked the structure and implementation of the seminar very much.
It was interesting, open and left room for a lively exchange of opinions.
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Customer review & rating for:
Beratungs- und Trainingspaket "Was uns fördert und stärkt im Arbeitsalltag" mit U.A.Simonis und Stefan Grassmann
05/24/2023Anonymously
4.60 out of 5
Excellent
Recommendation
Lecture style was very rousing. Good tips that can be implemented in everyday life and professional life.
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Customer review & rating for:
Beratung und Workshop "Bewusst wirken, auf Augenhöhe kommunizieren, mehr Freude und weniger Stress" mit U.A.Simonis und Stefan Grassmann
05/04/2023Anonymously
3.81 out of 5
Good
Recommendation
The day with Mr. Grassmann was very entertaining. The group was too large to work individually. Mr. Grassmann was able to give good hints and tips to improve the daily work and to question structures.
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Customer review & rating for:
Beratung und Workshop "Bewusst wirken, auf Augenhöhe kommunizieren, mehr Freude und weniger Stress" mit U.A.Simonis und Stefan Grassmann
05/03/2023Anonymously
4.00 out of 5
Good
Recommendation
The training was well received by the participants.
The feedback and the final round were very informative.
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Customer review & rating for:
Der Monteur als Visitenkarte des Unternehmens – Praxistraining mit Stefan Grassmann, Simonis ServiceKultur®
04/27/2023Anonymously
4.80 out of 5
Excellent
Recommendation
We already had a day workshop with our team years ago, which was very good and sustainable. This year we would like to hold a refresher workshop again together with several companies and are enthusiastic about the practical content and the proximity to the trade. We are looking forward to the cooperation and are sure that it will bring our company and our fitters further professionally as well as personally.
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Customer review & rating for:
Fachbuchautorin Umberta Andrea Simonis "Mehr Erfolg im Umgang mit Kunden – die besten Lifehacks für Handwerker"
04/27/2023Matthias B.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much for your very appreciative evaluation and your personal lines. I look forward to the continuation of our trusting cooperation!
4.75 out of 5
Excellent
Recommendation
I was in contact with Ms. Simonis for the further training of our fitters in our craftsmen's network. We had already organized a workshop for our employees several years ago and now we want to refresh it again. Even back then, we were very impressed by the ideas, tools and the way she addressed our employees and are now looking forward to another exciting training session for our network. We are sure that the input will take us one step further in terms of customer enthusiasm and employee satisfaction.
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Customer review & rating for:
Fachbuchautorin Umberta Andrea Simonis "Mehr Erfolg im Umgang mit Kunden – die besten Lifehacks für Handwerker"
04/26/2023Anonymously
5.00 out of 5
Excellent
Recommendation
We appreciate the fast and professional cooperation in the preparation with Ms. Simonis. Our partners/customers consistently give positive feedback to Mr. Grassmann. We are looking forward to further trainings and happy and satisfied partners/customers.
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Customer review & rating for:
Der Monteur als Visitenkarte des Unternehmens – Praxistraining mit Stefan Grassmann, Simonis ServiceKultur®
04/25/2023Anonymously
5.00 out of 5
Excellent
Recommendation
As handwerk magazin webinars, we have once again worked very successfully with Umberta Andrea Simonis and Stefan Grassmann! From preparation to implementation, everything was wonderful - professional and reliable. The participants appreciate the valuable input from practice - for their practice - and were again very enthusiastic. This was not the last collaboration!
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Customer review & rating for:
Live Webinar "Herausfordernde Gespräche am Telefon meistern" mit U.A.Simonis und S. Grassmann
04/04/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Top success workshop, in which we addressed the basics of customer orientation - we came out of it stronger as a team. Team Hamburger sends its regards from Karlsruhe.
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Customer review & rating for:
Erfolgsworkshop mit Stefan Grassmann, Simonis ServiceKultur®
03/01/2023Tobias H.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much, Mr. Hamburger! We look forward to accompanying you and your team further on the road to success. Best regards from Stefan and me back!
5.00 out of 5
Excellent
Recommendation
Very good and personal support in the run-up to the planned training and also during the training. Personal topics and priorities are taken seriously and implemented during the training. This makes the training very individual and perfectly tailored to your own business or employees.
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Customer review & rating for:
Führungskräfte Training "Den Arbeitsalltag gelassener meistern"
01/27/2023Jochen K.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much, Mr. Kadel, for this very appreciative evaluation. We look forward to accompanying you and your team on a longer journey and to supporting you with our impulses. Thank you for your trust and the very pleasant and particularly constructive cooperation. Umberta Andrea Simonis and Stefan Grassmann
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All reviews and experiences about Simonis ServiceKultur® are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 11/19/2018  |  Last update: 05/21/2024   |  Report profile

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