Since 1996, with over 55,000 enthusiastic participants from thousands of craft customer companies, we are the professionals for customized consulting and effective training for "more success in dealing with customers" and a supporting corporate...
culture. Through our services, skilled crafts companies benefit from these advantages and advantages:
- You and your skilled workers are a powerful team!
- Inspiring! The appearance and working methods of your employees
- More positive reviews and referrals!
- Smoother processes, less stress, higher profits!
- Loyal desired customers and attractive order projects!
- Confident handling even with demanding customers and in challenging customer situations! Less stress - healthier employees!
- More relaxed teamwork - mutual understanding - fewer mistakes!
- Appreciative and constructive interaction with each other - pride and satisfaction for all of you!
- More tangible recognition, more joy in daily activities, strengthening customer experiences!
- Higher employee satisfaction and retention!
- Even greater attractiveness as a company - you will attract new suitable specialists!
- Long-term security of your company
Our unique way of working and the guarantees of success of our services:
- Detailed preparation to optimally collect your individual desired topics in advance.
- Tailor-made: Training concept and implementation, detailed photo documentation of the results.
- We speak the language of your employees and enjoy great acceptance
- Active, lively training with many exercises and 100% from the everyday practice of your employees
- Sustainable learning with a lot of fun, appreciation and at eye level with your employees
- Activation of self-motivation and self-benefit of the participants for successful behavioral change
- Valuable feedback for you as an entrepreneur, supportive impulses for you in management
- Practical training, telephone coaching and sustainable consulting support
- Online consulting and webinars
- Activating trainings also especially for junior staff, office staff, sales, and leadership