Titania Neusäß

Dear Roland,
Thank you very much for your good review and the tip on saving water.
The manufacturer has already marked the push-buttons with "Start/Stop". In addition, the showers switch off automatically after a fixed interval time.

Your Titania Team

Dear visitor,

Thank you for your review. Found items, such as towels, are always washed for reasons of hygiene. On our homepage you will find the following: "Found textiles (e.g. bathrobes, towels or swimwear) must be cleaned for reasons of hygiene. On collection, we charge the person collecting the textiles a fee of €5.00 per textile."
Only very few people are in a position to pick up the items they have left behind immediately. So please imagine a wet towel not being washed and kept for days... Apart from the fact that we don't want our employees to touch these lost property items, would you have wanted to take back a towel in this condition?
We reserve the right to charge a handling fee for this effort and ask for your understanding.

Your Titania Team

Dear sauna visitor,
Thank you very much for the good review. We wish you many more pleasant stays at Titania Neusäß.

Your Titania Team

Dear Oliver,
Thank you very much for the great review and recommendation.
Please let us know what led to the downgrading of the restaurant so that we can respond accordingly. Please contact us via our kundenmeinung@titania-neusaess.de
Thank you very much!

Your Titania Team

Thank you very much for your good review and the words of praise. That feels good!
We will continue to make every effort to ensure that you have a pleasant break at our resort.

Your Titania Team

Dear Lucie,

It's so good to hear a positive comment from one of our many regular guests, putting into words what most visitors simply take for granted. Thank you very much for the praise and this detailed feedback on our services, especially in the sauna world. It is enormously motivating to receive such feedback and we are very happy to pass it on to our entire team.

We wish you many more relaxing breaks in our facility and look forward to your next visit!
Your Titania Team

Hello Daniel,

Thank you very much for the positive feedback on our offer - mainly in the sauna world.
We are very proud of our dedicated team, which gives our sauna guests unforgettable and above all relaxing stays every day and does so with "heart and soul"!
The achievements of the kitchen and service team should not be underestimated either, as they deliver top performance under sometimes really difficult conditions without compromising on quality.

We will do everything we can to continue to offer you this high level of service, including "proximity to the guest", and look forward to your next visit!
Your Titania Team

Dear visitors,

Thank you very much for taking the time to give us objective feedback on your visit to our sauna area.

We are pleased that you particularly enjoyed our gastronomic offer. At the same time, we regret that you did not find the relaxation you were looking for and can understand your opinion.
In addition to being a place of relaxation, the sauna is of course also a place of communication. Our infusions are therefore designed in such a way that we try to reflect both. This gives our guests the opportunity to choose an infusion to suit their taste. Accordingly, the various offers are also set out in the infusion plan.
The infusions must then be implemented by both the visitors and the infuser according to their designated character. We will discuss again with the team how this can be done permanently and reliably. A visit to the sauna should be restful and relaxing for every guest.

We would be delighted to welcome you back again.
Your Titania Team

Dear daytime sauna user,

Thank you for your helpful advice, which we have immediately passed on to the sauna team.
We hope that on your next visit you will find a sufficient distance for a noiseless use of the loungers and look forward to your visit!

Your Titania Team

Dear guest,

Thank you very much for your good review and your comment. Unfortunately, the occupancy and reservation of the sunbeds is a perpetual problem - especially when there are a lot of visitors in the resort. We have been trying to counteract this for some time with various measures. For example, we have set up a whole series of express loungers in the relaxation room on the second floor, which may not be occupied. Our staff always clear these away during their rounds. However, we ask for your understanding that they cannot do this permanently. If you find yourself searching in vain for a free lounger again, please speak to one of our employees directly. They will certainly be able to help you.

We wish you a more relaxing stay next time!

Your Titania Team

Hello Andreas,

Thank you for your feedback on your visit to our hotel. We are pleased that you gave us a consistently good rating, despite the unpleasant reception from your point of view.
We have of course already spoken to our employee. At the same time, we ask for your understanding that personnel matters are and will remain internal.

We hope that you will enjoy your next visit and remain
with kind regards
Your Titania Team

Dear Ms. Almer,

Thank you for your comment. As our plants are almost exclusively replicas, they do not receive such regular care. During our annual maintenance periods, we also devote more time to the artificial plants. We have been trying to save the one "real" green plant in the lounge of the archipelago sauna for some time now. But we haven't given up our efforts yet...

Yours sincerely
Your Titania Team

Dear Mrs. R.,

Thank you for your feedback. The shower in question in the sauna was put back into operation last weekend.
Of course, the repair of the showers is not always in our hands. We often have to rely on external companies and ensure that the appropriate spare parts are available promptly.
For the sake of completeness, we would also like to point out that there are many more showers available on the upper and first floors, both in the sauna and in the Badewelt.

We wish you a pleasant stay for your next visit and remain
with kind regards
Your Titania Team

Dear Mr. Hollnbucher,

Thank you for your opinion. Unfortunately, we are dependent on external companies for the maintenance of our shower system and the turnstile.
After making an appointment for the turnstile, we received a cancellation for the repair due to illness, so the appointment has been postponed to calendar week 04. An on-site appointment with a plumber will not take place until the end of February'24 for the showers. We hope that the repair work can then be completed and that we do not have to wait for possible replacement parts. We can only ask for your understanding in this regard.

With kind regards
Your Titania Team

Dear guest,

Thank you for your comments. Unfortunately, our structural conditions do not currently allow for a separate sauna entrance. As all changing rooms are located in the Badewelt area, the sauna can only be entered through this area. However, we will be happy to forward your suggestion to the owner of Titania Neusäß.

Reserving loungers and other seating is annoying and is also against our house and bathing rules. We already have an orange cover on the head section of many loungers on the upper floor, which indicates that the loungers may not be reserved. But even notices and signs don't help much, the only thing left to do is to clear the loungers. It goes without saying that we will instruct our team to act more consistently here. You are welcome to go to our staff at any time and have your sun loungers cleared.

In fact, we are now using new sauna oils for some infusions. These are products made from purely natural essential oils. We want to return to more naturalness, as in the past the natural aroma was often replaced by imitations. In addition, we do not celebrate all infusions with the new fragrances. Because natural oils cannot reproduce all fragrances, the only option here is to use the familiar nature-identical infusion concentrates.

We hope for your understanding.
Your Titania Team

Dear Madita,

Thank you very much for your review and feedback.
Unfortunately, the occupancy and reservation of the sunbeds is a perpetual problem - especially when there are a lot of visitors to the resort, as is the case now during the winter vacations. We are constantly trying to counteract this with various measures. For example, we have long since set up a whole series of express loungers in the relaxation room on the second floor, which may not be occupied. Our staff always clear these away during their rounds. However, we ask for your understanding that they cannot do this permanently.
If you are once again searching in vain for a free lounger in the hotel, please speak directly to one of our employees. They will certainly be able to help you.

We look forward to welcoming you again soon and wish you a relaxing stay!
Your Titania Team

Dear guest,

Thank you for your review. Of course, the Titania is full to the brim every day during the winter vacations. We point this out with an entry on the start page of our homepage:
"Dear bathing and sauna guests, we appreciate your interest and ask you to note the following information: During the vacations as well as at weekends and on public holidays, there may be admission stops with waiting times. We will always inform you directly via our social media channels."
Unfortunately, it is currently not possible to display the current capacity utilization on our homepage. Even if we show you that there are still places available, this can change in a matter of minutes. As a rule, we are completely full within 1 to 1.5 hours after the facility opens.
For this reason, we only offer 4-hour tickets for families during these times, in order to ensure at least a somewhat predictable flow of visitors and to enable more guests to visit.

Thank you for your understanding.
Your Titania Team

Dear Irina,
Thank you very much for the good review. We are delighted to hear that you enjoyed your stay at the Titania so much. We are of course very happy to pass on the praise to our staff.

Your Titania Team

Dear Guest,

Thank you for your review and your suggestion regarding our restaurant. We will try to take this into consideration as far as possible.

With kind regards
Your Titania Team