Uni-Polster Handelsgesellschaft mbH

We bought a Stylax recliner Barcelona model from Mr. Ayas on 21.06.2024.
We are very satisfied, also with the friendly and competent manner of your staff.

Unfortunately, I have to revise my once 5-star rating from April 2024. Our sofa was delivered in a catastrophic condition! It was an exhibition piece (Himolla) that was in very good condition. We drove all the way from Stuttgart to Münster to have a look at it on site. We only received it 6 weeks later, although we were promised a delivery time of 2 weeks. Then the two men from the shipping company that Uni-Polster works with (Reber from Germersheim) were unable to bring the sofa to our apartment because it was too heavy for them. So a few weeks later, only 2 men came again! men again, although it was agreed that there had to be at least 3 to bring the sofa up. This was only possible with the help of my friend and a colleague, both of whom had to take a break from their jobs to drive over! I've never experienced anything like it!
The sofa has 7!!! The sofa has abrasions, soiling and tears in the fabric in 7!!! places, mostly on the edges and sides, due to improper handling during transportation from A to B. The foil was torn in some places! Some of the cover caps on the metal feet were smashed, others were completely missing. So much for the condition! Uni-Polster has still not been able to remedy the defects, although they have been asked several times by email and telephone. Constantly just delaying tactics, everything was passed on to the relevant departments, they said. Nobody cared! We had no choice but to call in a lawyer. The matter is far from over. But one thing I can say with absolute certainty: I would never buy anything from Uni-Polster again, I cannot recommend Uni-Polster under any circumstances!!!

Advice and detailed demonstration

Selection, friendliness, everything was to our complete satisfaction.
We found the deposit a little high.
Nevertheless, we would recommend UNI-Polster again at any time

Fast and competent advice

Good advice, beautiful display and a good color selection of sofas

I particularly liked the good, competent advice

Friendly reception, nice advice and help without being intrusive

We received great advice. The salesperson was not pushy, but nice and competent

We were served in a friendly and competent manner to our satisfaction.

The furniture is not yet ready - I hope the delivery and assembly are just as good as the advice. Kind regards

Not a word about the extremely long delivery time. I even asked if the standard product would be delivered quickly. Instead 13 weeks! What a shame!

Super nice advice. Top professional. Highly recommended.

With the store manager !

I found it incredibly disconcerting to be intercepted by sales assistants at the entrance and pushed towards the consultation. I didn't like the young man who caught me at first sight, and the fact that he literally followed me around the store didn't necessarily make it any better. I then actually found a sofa that interested me and looked for a consultant accordingly. But I actually had to go back to the same salesperson who I had already disliked so much before. This concept is really creepy

Honest and modest advice; special ideas of the customer are dealt with immediately and a solution is found; no artificial friendliness;

The time they take, the friendliness, the price, the atmosphere are simply exemplary.
If the delivery and quality is the same after the purchase then it's just great.
We can only recommend this store
to our family, friends and acquaintances.
And a big thank you to the store manager Hasan Yasar, whom we would like to mention in any case, this is how you imagine a store manager and salesman to be, just great, many thanks again and keep it up.

I have been looking for a suitable couch for a long time.
Since my living room isn't that big, the couch had to fit accordingly.
After countless visits to all the furniture stores, I finally found what I was looking for at Uni-Polster.
Mrs. Schröter took all the time I needed and gave me really good advice.
The delivery took place within 5 weeks, even before the announced delivery date, and the assembly went perfectly.
I also decided on a beautiful rug and a coffee table.
The large selection and high quality make a visit to Uni-Polster a really great shopping experience.
Thank you very much for this, always happy to come back!

Very nice advice!

I was very satisfied with the advice