Universal Reisen

Travel Agency & Tour Operator: Vacation & Cruises & Running Tours

Universal Reisen
TOP SERVICE PROVIDER 2022
TOP RECOMMENDATION 2022
4.82 out of 5
Excellent
774 Reviews
Contact information
Your travel agency in the Red Field in Lüneburg for over 35 years.
Your expert for running travel for 12 years tour operator.
Make an appointment now for your travel consultation and booking.
Travel agency, vacation, world discoverer, running journeys, vacations, cruises, MS Europa 2, Hanseatic Inspiration, and much more....

Contact information

Universal Reisen
Volgerstraße 25
21335 Lüneburg
Germany
Directions

Contact person
Heike Lessner

Images & Videos

Opening hours

Thursday 10:00 am-06:00 pm
99% Recommended
5 stars 458
4 stars 58
2 stars 0
1 star 2
Customer service
Excellent (4.89)
Cost-performance ratio
Good (4.38)
Realization
Excellent (4.88)

522 Reviews on ProvenExpert.com

4.84 out of 5
Excellent
4.40 out of 5
Good
Recommendation
Reliability, friendliness, advice were super, especially also in terms of Kreizfshrten for inexperienced.
Show original
Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
05/18/2022Brigitte un. Hans J. S.
Universal Reisen Comment from Universal Reisen:
Thank you for the good review. We will be happy to receive a review of the hotel during their next visit.
5.00 out of 5
Excellent
Recommendation
Small hint regarding Corona rules at suppliers:
Advise the customer to read the conditions well.
I had missed that (I also take on my cap) and almost did not get on the ship.
Otherwise, everything was very good.
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
05/10/2022Birgit R.
Universal Reisen Comment from Universal Reisen:
Hello dear Mrs. Rossberg, nice that you enjoyed the trip so much. I have informed Mrs. Zielske of your comment.
5.00 out of 5
Excellent
Recommendation
Very friendly and competent advice. Questions were answered immediately and extra requests uncomplicated requested from the hotel. Everything worked out great, we had a wonderful vacation and thank Mrs. Bergbohm very much for your great work. The next trip is already booked through her. :-)
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
05/10/2022Anonymously
Universal Reisen Comment from Universal Reisen:
Thank you very much for the wonderful review. Mrs. Bergbohm was very pleased.💛
4.60 out of 5
Excellent
Recommendation
It was an eventful and educational trip , combined with a successful half marathon.
Your staff has always taken care of me and helped
I will definitely come back next year and bring my granddaughter ( 14 ).
Keep sending me your running trip offers.
Thank you very much
With sporty greetings
Uwe Dietzmeyer
Show original
Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
05/09/2022Uwe Klaus D.
Universal Reisen Comment from Universal Reisen:
Hello Mr. Dietzmeyer, Mrs. Bergbohm was very pleased with your evaluation and your personal words. It was certainly very eventful in South Africa. 🏃♂️
4.80 out of 5
Excellent
Recommendation
Very friendly competent advice.
Show original
Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
05/09/2022Anonymously
Universal Reisen Comment from Universal Reisen:
Thank you💛
3.60 out of 5
Good
The travel agency had not informed me about the entry form to France whereby there were big problems at check in!!! Almost did not get on the plane.
Show original
Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
05/09/2022Frank B.
Universal Reisen Comment from Universal Reisen:
Dear Mr. Bartels, first of all thank you very much for the constructive criticism!💚 We have sent you in the e-mail for the travel documents also the link from the Foreign Office with the request to view the entry requirements for France. If once again an entry form is required, we will additionally point out in the future. We hope and wish all that you could enjoy the trip then very much. Kind regards. Heike Lessner Inh.
5.00 out of 5
Excellent
Recommendation
From planning to execution, there was once again nothing to complain about. Only the rooms in the Boston Plaza Hotel could be a little larger.
Otherwise, we are already looking forward to the next trip in October. LG to the team and especially to Mrs. Zielske.
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
05/09/2022Petra Und Peter L.
Universal Reisen Comment from Universal Reisen:
Thank you Mr. and Mrs. Lonien for the wonderful review. 💛 Thank you also for the personal words. We will gladly pass on the comment with the size of the rooms to the tour operator. Heike Lessner Inh.
5.00 out of 5
Excellent
Recommendation
In case of problems especially during the pandemic, help was provided very quickly and professionally.
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
05/09/2022Hans-Dieter Und Sigrid H.
Universal Reisen Comment from Universal Reisen:
Mrs. Zielske was also happy to support you. I'm glad you enjoyed it so much. 💛
5.00 out of 5
Excellent
Recommendation
Absolutely good and open advice! Gladly again 👍🏼
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
04/07/2022Markus B.
Universal Reisen Comment from Universal Reisen:
Thank you very much, Mr. Bräuniger. We are very pleased!😊
5.00 out of 5
Excellent
Recommendation
Special strength:
Fulfillment of individual travel plans, compilation of travel modules
and always good competent advice.
Show original
Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
04/05/2022Marion T.
Universal Reisen Comment from Universal Reisen:
Hello dear Mrs. Tiede, hello dear Mr. Tiede, Mrs. Zielske always enjoys advising you. Heike Lessner Inh.
5.00 out of 5
Excellent
Recommendation
We also received excellent support and advice for our individually selected trip (flight, accommodation, etc)!
Show original
Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
04/05/2022Christina S.
Universal Reisen Comment from Universal Reisen:
Hello dear Mrs. Schulte, thank you very much! Mrs. Zielske was very pleased😎
5.00 out of 5
Excellent
Recommendation
I have nothing to complain about. I always had a very nice contact person. No matter how complicated and indecisive I was, Mrs. Zielske has always had an open ear and tried to help me. Thank you very much . I would always turn to this travel agency again.
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
03/30/2022Susanne H.
Universal Reisen Comment from Universal Reisen:
Dear Mrs. Harwardt, thank you for the great review. I enjoyed the travel consultation very much. Especially when a decision is not so clear, my many years of travel experience are helpful. I look forward to our next travel planning together. 🏝 Uta Zielske
5.00 out of 5
Excellent
Recommendation
Unmistakable was the personal approach and the fact that we were relieved from doing individual time-consuming things. The service was unobtrusive, but always purposeful.
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
03/29/2022Dr. Ties M.
Universal Reisen Comment from Universal Reisen:
Dear Dr. Möckelmann, thank you for your excellent evaluation! "Distinctive" fits very well as a description. Mrs. Bergbohm was very pleased with your choice of words and the recognition of your travel advice.💚 Heike Lessner Inh.
5.00 out of 5
Excellent
Recommendation
Very friendly and very patient even with frequent queries. 😊 Great team..
Show original
Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
03/29/2022A.
Universal Reisen Comment from Universal Reisen:
Thank you very much for your great review and your kind accompanying words. We look forward to more trips that we may plan for you.
5.00 out of 5
Excellent
Recommendation
Ms.Bergbohm has always taken care of our concerns, questions and wishes directly to our complete satisfaction. I can highly recommend you as a travel consultant.
Show original
Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
03/29/2022Doreen K.
Universal Reisen Comment from Universal Reisen:
Thank you very much for your great appreciation of the travel advice. Mrs. Bergbohm was very pleased that they feel so well accompanied. 💚 Heike Lessner Inh.
5.00 out of 5
Excellent
Recommendation
I am completely satisfied. Would rather book at a travel agency than on the internet.
Show original
Customer review & rating for:
Ihre Erfahrungen mit Universal Reisen
01/14/2022M R.
Universal Reisen Comment from Universal Reisen:
Thank you very much for the wonderful review. We are looking forward to the next joint travel planning. Heike Lessner Inh.
5.00 out of 5
Excellent
Recommendation
Thank you very much for the friendly, competent and reliable advice and organization of our trip! We felt very well taken care of and are thrilled. The travel agency Universal Reisen is highly recommended, we will be happy to come back!
Show original
Customer review & rating for:
Ihre Reise-Beratung bei Universal Reisen
01/11/2022Scherlinger W.
Universal Reisen Comment from Universal Reisen:
Thank you! Mrs. Bergbohm was very pleased that you felt so comfortable. Heike Lessner Inh.
5.00 out of 5
Excellent
Recommendation
I have been booking with Universal Reisen for years. The service is great, the employees are friendly and courteous. A clear recommendation to book at the travel agency!
Show original
Customer review & rating for:
Ihre Erfahrungen mit Universal Reisen
01/09/2022A.
Universal Reisen Comment from Universal Reisen:
Thank you for this appreciative review dear Amelie. You were also part of our team here for a while and now have your own family business. We are always happy to see you here ;-))! Heike Lessner Inh.
5.00 out of 5
Excellent
Recommendation
Competent and nice advice and that for years speak for this travel agency.
Show original
Customer review & rating for:
Ihre Erfahrungen mit Universal Reisen
01/08/2022Andrea E.
Universal Reisen Comment from Universal Reisen:
Thank you for these kind words and this wonderful review. We are happy with you that it was such a nice trip. Kind regards Heike L.
5.00 out of 5
Excellent
Recommendation
Good personal advice
Show original
Customer review & rating for:
Ihre Erfahrungen mit Universal Reisen
01/07/2022Gerhard E.
Universal Reisen Comment from Universal Reisen:
Thank you for the super review. We are looking forward to welcoming you again in our travel agency. Heike Lessner Inh.
252 Reviews from
4 other sources
4.77 out of 5
Excellent
5.00 out of 5
Excellent
25 reviews on Google Maps
 
05/25/2022
5.00 out of 5
Excellent
4 reviews on Facebook
 
03/18/2022
4.80 out of 5
Excellent
95 reviews on Trustpilot
 
09/22/2018
4.70 out of 5
Excellent
128 reviews on Trustpilot
 
09/20/2018
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All reviews and experiences about Universal Reisen are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 04/26/2018  |  Last update: 05/23/2022   |  Report profile

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