vivida bkk

You wait weeks for his children's sick pay and is only put off on because of the high sick leave! Sure I have a lot of understanding but over a month I am now waiting for the money! Now just imagine you would need the sick pay to pay his rent 🙈

After the Schwenninger health insurance company merged some time ago and I am now newly insured through vivida bkk, I have to say that in the meantime the service seems to be working again. In the first time I had big problems to reach the insurance company or to get answers in a timely manner. This is no longer the case. The cash register seems to have learned and got a grip on its problems. We are a family with 3 children and can only report positively. If you have any concerns, you can reach friendly and kind employees or receive a call in a timely manner. Even though not everything is always paid for (can be?) we are very satisfied. After all, we don't expect that everything can always be paid for - but it doesn't cost anything to ask ;-) Overall, we are again very satisfied with the fund and would recommend it without hesitation.

I had to deal with three female employees. Two treated me extremely condescendingly and arrogantly.

In my case, I urgently asked for a prescription for ambulance transport, or cab rides in the case of inpatient surgery and postoperative follow-up after 24 in the office.

The answer via e-mail was incomprehensible to me, so I asked again, because they always referred to a form that I did not have. In addition, with no syllable to what I had written. (form letter)
I got a second mail, one would send now again to the topic attachments. The transport was to be granted conditionally
Unfortunately, I could not recognize on the basis of the attachment again, which form I can get where and how the procedure must be.

Only on the phone a very nice employee has clarified the facts for me. I was then able to take care of form IV with my doctor, to ensure a return transport from the clinic.

I then sent this form via e-mail to the health insurance company. With the note that I must appear within 24 hours for follow-up care in the practice of the operating doctor and would also need a round trip here

(After a general anesthesia, I would not even be fit to drive or do business within this time).

I found the letter in the mailbox on Friday evening that the return transport is approved by the clinic.

Today, Monday, I called the health insurance company first thing in the morning and asked what the situation would be with the transport for the postoperative follow-up. At the same time, I told the lady that I could cancel the return transport from the clinic, or that I did not need to pay for it, because the anesthesiologist would not release me from the clinic without a personal pickup anyway.

The lady on the phone was very unfriendly to me from the beginning and talked very fast and annoyed. Again, about forms that I simply was not familiar with. I could not understand, do I have to ask the health insurance or my doctor.

Visibly annoyed I was then told yes, at her doctor. When I then mentioned that I can no longer do this in terms of time, she said to me "well then".

I then said in despair that I could not understand this and that it was a problem for me.

Thereupon the lady steered again and explained in the fast passage again something of forms, with which one could mark "subject to approval and not subject to approval", as just at the first time.
Unfortunately, I did not understand how to get this form, what the procedure would be, so had to ask again, whereupon she was always annoyed.
I then told her quite clearly that she must please repeat this again, because I would not have understood her.
A big groan on the other side.... Condescension.... on it I asked if that was a problem now?
I did not understand!!!
Thereupon the lady said "do you want to have this clarified here now or not".

Wow!!!

It was exactly in the tenor, otherwise I hang up now namely....

Unfortunately, I still haven't quite figured out how to guarantee payment for the first cab ride now.
According to my understanding, the doctor can issue it to me. Unfortunately, I can no longer manage this in terms of time.

I also took the liberty of mentioning that on the back of the form sent to me there was a possibility of filling it out for the rides, whereupon I was told that this did not apply to me.

I can understand, if one has to do each day with this topic, are the designation of the different forms again and again clocked expiration. For someone who has never had to deal with it, it is actually not apparent where I now get which form.
It's nice that they wrote in the letter that they would be happy to help me (in bold), but on the phone the lady showed no interest in helping me in any way.

I also explained to her that an operated foot in a crowded subway is always a big problem, regardless of the fact that I am not even allowed to ride alone in the subway within 24 hours after the operation...

Anyway, the lady, finally and at last, did not even feel it necessary to help me quickly or even to wish me all the best for the operation.
It remained faithful their unfriendly kind. I am horrified. I will probably now have to pay the cost of the cab myself, although I had been granted a return trip so or so...

I am appalled by the arrogant and condescending manner. First I was informed via e-mail not understandable, and the second phone call simply waved off.

After decades of paid contributions
arrogantly rejected as soon as an illness
occurs. Everything that is more than standard is immediately
rejected, no communication with affected persons. Every euro that is paid in here
Is disappeared in the pockets of profiteers.
Finger away, that borders on fraud.
Simply sad that there is such a thing.

As a family caregiver, I can always reach vivida bkk by phone, and emails are answered promptly. The friendly employees are very competent. They provide thorough advice on any question, no matter how complex, and also keep relevant additional aspects in mind. In case of open questions, employees consult their colleagues and get back to them at short notice.
All processes are handled swiftly, and quick assistance for our father was always guaranteed.
The ladies and gentlemen with whom I have had contact so far have all shown themselves to be strongly solution-oriented.
I really perceive vivida bkk as a partner of the insured.
My sincere thanks for that.

Good post, good performance! Chatbot gives first good orientation on the website.

As a former Atlas customer, I miss their unique service. Since then, everything has been more cumbersome, more impersonal and less comprehensible. Some services no longer exist at all. Goodwill - a foreign word for Vivida!
Why can't I download my bonus booklet, for example?

I am particularly satisfied with the competent, helpful and accommodating service on the phone, which I recently used again, most recently on January 10, 2023 at 10:45 h with Ms. Gö..... I feel I am in good hands with Vivida BKK. A heartfelt thank you!

We were merged into Vivida via various steps. With each merger, things got worse. For example, the services for ostheopathy shrank and there was more and more bureaucracy. Okay, the bureaucracy was streamlined and optimized with Vivida. And, of course, the previous insurers were merger candidates for a reason.
Now, however, we had to learn that Vivida also uses the familiar attrition tactics in a virtuoso way when it comes to granting benefits. My wife has MS and problems walking. As a help she has found an electrostimulatuons device, which significantly improves her gait and by the fact that she can move better and more has a good training effect and so even reduces her high blood pressure. But the Vivida did not approve more than a test phase, because such a support in the household was not indicated. Stupidly, my wife is still working and was specifically told that the device is needed to maintain her ability to work. However, Vivada does not care about such details, nor about the positive effect on the overall health. We were referred to the possibility of a specially adapted orthosis. Here, too, we took care of it and drove an extra 100 km to a specialized orthopedic technician, just so that his orthosis (which is listed in the regular benefits catalog of the statutory health insurance) would also be filed. Ok, so one rejects even the own suggestions...
Now the complaint runs with the social court and it does itself 1,5-2 years nothing, which we do not pay.
Conclusion: Vivida is a good health insurance for healthy people, but in case of illness, only the most necessary symptoms are treated, any measures that bring long-term improvements are denied.

Always helpful and friendly.
Never had any problems.

Unfortunately, this is rarely seen today.
It doesn't get any better than this!

A horrible association, they collected huge amounts of contributions from me for 20 years, and treated me like a parasite the moment I got sick!!! I have never been confronted with such a level of incompetence and impudence in my life before. This went from blatant lies like "Due to the DSGVO we are not allowed to approve any aid" to threatening calls when I received sick pay "Now you are already unable to work for two months, don't you finally want to work again? Finally go to one of our specialists, they will help you immediately with a confirmation that you are not sick at all! " up to personal insults. My experience: only something for people who are completely sure that they will never get sick!!!
Otherwise: Do not do this to yourselves

I'm not usually the type to write reviews.
However, I would like to share my positive experience with the Vivida here.

No matter when I called and who I spoke to, I always had super nice, friendly and helpful staff on the phone! Really without exception!
I was always helped quickly and my concerns were always processed and clarified quickly.

Thank you very much for this great service!

Absolute top service through the interaction between Villingen (Ms. Schulz) and Hamburg (Ms. Nerlinger-Drepas). As a result, my request was processed unbureaucratically and promptly to my complete satisfaction.

THANK YOU FOR THE VERY GOOD ADVICE BY MRS. JORDANN TOP
TOP TOP

My husband was insured biei you until his death and especially in the last years of his illness and in the last months through nursing facilities he was always quickly helped by your health insurance in all matters. The applications for the care levels were also processed quickly and without complications. As a relative, I would like to thank you again for this.
K.L., Bremen

Very friendly employees. I had problems with a sick note and called vivida bkk almost every day for two weeks. Everyone was very friendly and helpful and helped me with my request. I felt very well advised and supported and was more than positively impressed.

Unfortunately, vividabkk is not very accommodating when it comes to services that it does not have to cover. A self-paid PCR test was not reimbursed, although a self-test was positive in advance and the PCR test confirmed this. Instead, it is referred to the fact that the test was not medically initiated.
Should one go to a doctor's office/emergency room with Covid (?) or what is the procedure?

Hello dear ones,
good that there is such a page, there you can finally give something back.
I have been with (then Schwenninger BKK) this health insurance company for over 20 years and I can't say a bad word, quite the opposite!
The people who work there are asked to do a lot, but they never lose their humanity.
They are friendly, helpful, very competent and never leave you out in the cold, they always have a solution at hand, if the law allows it.
I take my hat off to the employees and say THANK YOU for everything!

Ciao your loyal member and stay all healthy

I do not understand voher the gunten reviews come at all. I have been with the health insurance company for 3 years and am glad that I am finally out of the contract. Last bills I have submitted, would only be processed after 3.5 months! All Mangebuhren I had to bear themselves and how offt I have called there, it would always be pushed on staff shortages! As soon as I submitted the notice, all of a sudden I got 2 days of calls from vivda and all of a sudden my bills were processed lightning fast. Tragedy, but really. I really advise anyone against it.

fast, friendly and competent solution orientation
clear structures and easy handling in the online portal
very good accessibility on all channels