Kreuzfahrt-Planer

Marita Hansel | Reisebüro Georgsmarienhütte | Cruise Ocean, River, Rail

Kreuzfahrt-Planer

CUSTOMERS' CHOICE 2026
4.89 out of 5
Excellent
254 Reviews
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Welcome to the fascinating world of cruises! For us, it’s all about unforgettable adventures on the water. The Cruise Planner is more than just a travel agency—we’re your personal guides to extraordinary river and ocean voyages, as well as jazz...
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Contact information

Kreuzfahrt-Planer
Oeseder Straße 79
49124 Georgsmarienhütte
Germany
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Contact person
Kreuzfahrt-Planer VuV GmbH; Kreuzfahrt Reisebüro Marita Hansel

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99% Recommended
5 stars 178
4 stars 14
2 stars 0
1 star 0
Quality
Value
Services
Performance
Consulting
Customer service
Excellent (4.88)
Cost-performance ratio
Good (4.39)

As reviewers on ProvenExpert report, the customer service experience provided by Kreuzfahrt-Planer is frequently highlighted as a strength, with many reviewers appreciating the helpfulness and responsiveness of the staff. Additionally, the booking experience is noted to be seamless, contributing positively to their overall satisfaction. Reviewers also express contentment with the personal consultations they received, emphasizing a tailored approach to their needs.

Top competencies

Professionalism

4.94 out of 5
33 Reviews

Customer loyalty

4.82 out of 5
34 Reviews

Professional demeanour

4.93 out of 5
27 Reviews

195 Reviews on ProvenExpert.com

4.89 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Excellent advice, with additional suggestions and tips!
Show original
Customer review & rating for:
Kurze Buchung - kurzes Feedback
14/09/2026Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you so much :-))) We're happy to share our personal tips!
5.00 out of 5
Excellent
Recommendation
The booking process was done in a flash—it was completely hassle-free.
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Customer review & rating for:
Feedback zur Beratung und Buchung Deiner/Eurer Kreuzfahrt
14/08/2026M.
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you so much for the great review :-)))
5.00 out of 5
Excellent
Recommendation
She is a kind, helpful, friendly, and dedicated woman.
She took the time to answer our questions and continued to assist us even after our meeting.
She is flexible when it comes to scheduling appointments.
Show original
Customer review & rating for:
Reiseplanung, Beratung und Buchung Kreuzfahrt
06/08/2026Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you so much for your review :-)))
5.00 out of 5
Excellent
Recommendation
Great advice! Highly recommended!
Show original
Customer review & rating for:
Reiseplanung, Beratung und Buchung Kreuzfahrt
31/03/2026Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for the great feedback! We are delighted! :-)))
5.00 out of 5
Excellent
Recommendation
Ms. Hansel responded to a travel inquiry very quickly, the very next day. Very competent and friendly advice. You can immediately tell how much experience Ms. Hansel has when it comes to cruises. Even a small change during the option period was handled quickly. Thank you very much and keep up the good work, Ms. Hansel!
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Customer review & rating for:
Deine Buchung beim Kreuzfahrt-Planer - Feedback
24/02/2026Ingrid H.
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for the wonderful praise! I am very happy about it! :-)))
5.00 out of 5
Excellent
Recommendation
Head
Show original
Customer review & rating for:
Reiseplanung, Beratung und Buchung Kreuzfahrt
15/02/2026Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much :-)))
5.00 out of 5
Excellent
Recommendation
Good advice
Show original
Customer review & rating for:
Reiseplanung, Beratung und Buchung Kreuzfahrt
30/01/2026Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much :-)))
5.00 out of 5
Excellent
Recommendation
Very pleasant, undisturbed consultation
Show original
Customer review & rating for:
Feedback zur Beratung und Buchung Ihrer Kreuzfahrt
24/01/2026Herr B.
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much :-))) We are delighted that you enjoyed your stay with us!
5.00 out of 5
Excellent
Recommendation
Competence, pleasant and relaxed atmosphere, customer friendliness
Show original
Customer review & rating for:
Reiseplanung, Beratung und Buchung Kreuzfahrt
23/01/2026Herr F.
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much :-))) We are pleased that you are satisfied with us!
5.00 out of 5
Excellent
Recommendation
We have been booking our cruises with the Kreuzfahrt-Planer office for many years now. And we are more than satisfied with everything from advice and booking to customer service.
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Customer review & rating for:
Reiseplanung, Beratung und Buchung Kreuzfahrt
19/01/2026Frau S.
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you :-))) for your positive feedback! We are delighted that you are completely satisfied with us. We greatly appreciate your many years of loyalty. We will be happy to assist you with further cruises!
5.00 out of 5
Excellent
Recommendation
Personal advice and the experience of Marita Hansel
Show original
Customer review & rating for:
Feedback zur Beratung und Buchung Deiner/Eurer Kreuzfahrt
18/01/2026Liebe S.
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you for your positive review. We are pleased that you were satisfied with the personal consultation.
5.00 out of 5
Excellent
Recommendation
Good, comprehensible advice
No time pressure
Wants the customer to be satisfied and have a nice relaxing time.
Recommends only what the traveler needs.
Show original
Customer review & rating for:
Feedback zur Beratung und Buchung Deiner/Eurer Kreuzfahrt
12/10/2025Manfred T.
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for the very good rating :-))) Yes, that is what I expect from good advice.
5.00 out of 5
Excellent
Recommendation
The advice so far has been very good all round
Show original
Customer review & rating for:
Feedback zur Beratung und Buchung Ihrer Kreuzfahrt
11/08/2025Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much :-)))
5.00 out of 5
Excellent
Recommendation
I have never been able to reach Ms. Hansel directly and immediately by phone for queries, I have always left a message and waited for a call back. But it comes very quickly! I can understand why she doesn't answer when she's talking to customers.
I can't say much about the appointments outside office hours, only that you can sometimes overrun if you don't have a follow-up appointment with her or you are the last appointment of the evening.

During our canceled cruise and subsequently rescheduled trip, Ms. Hansel also took care of things that were not actually her responsibility.
She was very interested in our experiences after this trip and was also pleased with our feedback.
She will also be a great help and advisor on our next two cruises. She is helping us with aspects of cabin selection that we hadn't even considered. For example: how far away you are from the smoking balcony as a non-smoker, where the sun is on which days of the cruise or at sea, etc....
Show original
Customer review & rating for:
Feedback zur Beratung und Buchung Ihrer Kreuzfahrt
01/08/2025Marion M.
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for your detailed and appreciative assessment of my work! Unfortunately, there is currently no other solution than the answering machine if the customer who is present in person is to have my full attention.
5.00 out of 5
Excellent
Recommendation
Cruise only with Cruise Planner - we wouldn't think of anything else.
Why - because we book the feel-good factor there free of charge every time 😍
Show original
Customer review & rating for:
Feedback zur Beratung und Buchung Ihrer Kreuzfahrt
24/04/2025Astrid & Peter H.
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
:-))) The feel-good factor sounds great. Thank you very much for the great compliment!
5.00 out of 5
Excellent
Recommendation
Very nice contact. All questions were answered competently, so that we could quickly put together our dream trip!
Gladly again!
Show original
Customer review & rating for:
Feedback zur Beratung und Buchung Ihrer Kreuzfahrt
11/04/2025F.
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for your very good rating :-)))
5.00 out of 5
Excellent
Recommendation
Wir haben zum wiederholten Mal unsere Kreuzfahrt bei Frau Hansel gebucht. Sie bietet kompetente, persönliche Beratung und guten Service in angenehmer Atmosphäre. Ich empfehle das Reisebüro jedem der vorhat eine Kreuzfahrt zu machen.
Customer review & rating for:
Kurze Buchung - kurzes Feedback
17/03/2025Nicole H.
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Ganz lieben Dank für die wertschätzende Bewertung :-)))
5.00 out of 5
Excellent
Recommendation
Es war wie immer eine gute fachliche und gleichzeitig sehr angenehme Beratung.
Customer review & rating for:
Feedback zur Beratung und Buchung Ihrer Kreuzfahrt
02/03/2025Burkhard F.
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Vielen lieben Dank für die tolle Bewertung :-)))
5.00 out of 5
Excellent
Recommendation
Frau Marita Hansel ist eine wirklich sehr engagierte Kreuzfahrt - Planerin! Sie hilft wo Sie kann! Ich finde, Sie macht einen tollen Job!
Dafür ein ganz herzliches Dankeschön!
Customer review & rating for:
Feedback zur Beratung und Buchung Ihrer Kreuzfahrt
01/03/2025Birgit P.
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Ganz herzlichen Dank für die tolle Bewertung! Es macht mich glücklich, wenn Sie glücklich sind!
5.00 out of 5
Excellent
Recommendation
Meine Erfahrungen waren sehr gut.
Es wurde in allem auf meine Wünsche eingegangen.
Ich freue mich sehr auf meine gebuchte Reisen
Customer review & rating for:
Deine Kreuzfahrt - Feedback zu Beratung/Buchung
01/02/2025Mechthild E.
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Herzlichen Dank :-))) Ja, auf diese schöne Reise dürfen Sie sich ganz besonders freuen!
59 Reviews from
5 other sources
4.91 out of 5
Excellent
5.00 out of 5
Excellent
2 reviews on Yelp
 
05/03/2023
5.00 out of 5
Excellent
2 reviews on golocal
 
03/05/2021
5.00 out of 5
Excellent
1 review on Facebook
 
23/07/2020
4.90 out of 5
Excellent
27 reviews on Google Maps
 
09/09/2026
4.90 out of 5
Excellent
27 reviews on Google Maps
 
09/09/2026
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All reviews and experiences about Kreuzfahrt-Planer are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 30/04/2021  |  Last update: 19/10/2026   |  Report profile

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