Starbuero.de

Company confused us with another customer and blocked and unjustified our access.

Convinced - it will please everyone!

I've only been using Starbüro for two weeks and can only say... why didn't I use this great, useful service much earlier. It's a great relief not to have to answer the phone all the time. I call back when I have time and during this time I am fully available for my customer.
Top 5 stars earned!

Thank you very much!

Unfortunately, the company name "VIVAION" is still not properly said or omitted!

As a new customer and after two months of experience, I can state that the service is carried out in a friendly and competent manner. Sometimes there are waiting times in the loop for the caller, but that exists in every company and the waiting loop is relaxing and friendly. The top price-performance ratio deserves special mention. Very good, keep it up!

As of today, I am satisfied with the provider. There is still room for improvement. For example, the app is not very intuitive and informal. But basically I find it a good and contemporary idea and takes a lot of work off my shoulders, especially as a startup. I would recommend it to others.

I would recommend again and again

Feedback from my customers:
- very lame, don't understand what it's all about
- are not able to get to the point in a short and crisp way
- why don't they just write down the number from the display?

Feedback from me:
- Spelling, names and concerns are written down incorrectly
- numbers are written down incorrectly
- with some feedback I cannot call back a customer

Extremely good service. Super fast setup. Just chatted with an employee for 30 minutes and the whole thing is live. It takes a lot of work and time off my hands. Thanks for this service :)

We have been using the company's service since November 2017.

Incoming calls are pre-qualified by our telephone system via IVR and, in cases where personal contact is necessary, forwarded to a "contact person" in the starbuero.de call center.

The agents answer the calls quickly, always in a friendly manner, and the feedback from our customers has been very positive so far. Minor mishaps do occur, but we have also had to deal with these in the past in our own telephone secretariat.

We currently expect starbuero.de to take 3 to 4 minutes per call and would not be able to handle it more efficiently or economically internally - especially not with 24/7 availability.

The management of starbuero.de responds to e-mails quickly, solution-oriented, friendly and professional.

starbuero.de has been a reliable as well as valuable partner for us for almost 5 years. We are looking forward to further cooperation and are therefore very happy to make a recommendation.

Tip: If you take a little time and fine-tune the settings in the backend of starbuero.de from time to time, remove unnecessary employees (because they are not requested by customers), keep it as short and concise as possible for the agents and have one or the other user-defined field stored, you will increasingly notice how seamlessly an external call center can be integrated into your own processes and your own customers hardly notice that they "end up" in a call center.

All employees complete their tasks to my complete satisfaction, which means a significant reduction in workload for me. I can recommend Starbüro without reservation!

I am a big fan of Starbüro and hope for more years of this great cooperation. I can definitely recommend this company

I was at EBuero before and was shocked at the customer treatment. Very pushy employees and ultimately also about the prices. The basic fee alone was very high and not profitable in the long run.

I feel that I am in good hands with Starbuero. The web interface could be modernized a bit. The basic functions and the employees on the phone do a good job. Thumbs up!

We have had other services, but we are very satisfied with Starbüro. Thanks a lot

When will I receive an invoice?
Lg Sandra Günter

Uncomplicated, online and available for questions!

We have been working with Starbüro for some time now and have always been very satisfied! Even at non-typical office hours, our calls were answered by competent staff who were understanding and spoke good German. I can highly recommend!

Simply TOP!

The customer feedback has been very positive so far. Only during one conversation was the employee somewhat difficult to understand (mumbled a bit).