We have been using the company's service since November 2017.
Incoming calls are pre-qualified by our telephone system via IVR and, in cases where personal contact is necessary, forwarded to a "contact person" in the starbuero.de call center.
The agents answer the calls quickly, always in a friendly manner, and the feedback from our customers has been very positive so far. Minor mishaps do occur, but we have also had to deal with these in the past in our own telephone secretariat.
We currently expect starbuero.de to take 3 to 4 minutes per call and would not be able to handle it more efficiently or economically internally - especially not with 24/7 availability.
The management of starbuero.de responds to e-mails quickly, solution-oriented, friendly and professional.
starbuero.de has been a reliable as well as valuable partner for us for almost 5 years. We are looking forward to further cooperation and are therefore very happy to make a recommendation.
Tip: If you take a little time and fine-tune the settings in the backend of starbuero.de from time to time, remove unnecessary employees (because they are not requested by customers), keep it as short and concise as possible for the agents and have one or the other user-defined field stored, you will increasingly notice how seamlessly an external call center can be integrated into your own processes and your own customers hardly notice that they "end up" in a call center.
Since we generally provide our services in advance, we have developed various processes to minimize the risk of non-payment.
In your case, we unfortunately had to terminate the contract from our side, as there were several indications that our service was already used by you in the past under a different company name and the invoices were not paid.
We ask for your understanding that we had to protect ourselves in this case.
Your team from starbuero.de