Starbuero.de

Telephone service, online secretarial, virtual office, call center, call service

Starbuero.de
4.67 out of 5
Excellent
190 Reviews
Contact information
Starbuero.de is a secretarial service that supports your company with a virtual telephone secretariat. Be available with a personal switchboard at any time, regardless of your business hours - 24 hours a day, 7 days a week and 365 days a year.

Contact information

Starbuero.de
Kavalierstr. 9
13187 Berlin
Germany
Directions

Contact person
Dominik Mirsemann

Images & Videos

Websites

Social Media

98% Recommended
5 stars 140
4 stars 41
1 star 0
Excellent (4.70)
Cost-performance ratio
Excellent (4.63)
Top competencies

Customer loyalty

4.79 out of 5
29 Reviews

Professionalism

4.82 out of 5
28 Reviews

Customer satisfaction

4.52 out of 5
29 Reviews

190 Reviews on ProvenExpert.com

4.67 out of 5
Excellent
2.60 out of 5
Average
Cancels the contract too quickly by e-mail
Show original
Customer review & rating for:
Starbuero.de
01/22/2024i.
3.50 out of 5
Good
Recommendation
Please adhere even better to the query we provide for patient data, unfortunately this does not work very well yet. I keep getting negative feedback about this from our team. They then have difficulties finding the right patient.


Very friendly service, as well as our previous 2 contact persons.
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Customer review & rating for:
Zufriedenheitsbefragung
08/11/2023Svetlana J.
3.60 out of 5
Good
Recommendation
We are still in the test phase. So far, there have been no complaints except for one incident. However, we found it strange that, despite current data in the company window, the wrong employees were written to or called....
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Customer review & rating for:
Zufriedenheitsbefragung
08/08/2023Michaela D.
4.60 out of 5
Excellent
Recommendation
It would be super to have the client's name spelled out; have the same call several times a day, but whose name is understood differently. So the correct assignment is difficult at first.
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Customer review & rating for:
Zufriedenheitsbefragung
08/08/2023Christina R.
5.00 out of 5
Excellent
Recommendation
So far everything is running smoothly!
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Customer review & rating for:
Zufriedenheitsbefragung
08/08/2023Roland B.
4.40 out of 5
Good
Recommendation
Starbuero sent a mail asking for a rating. Usually I ignore such mails because they annoy me.
With Starbuero, I decided otherwise. I have been a customer for many years and things are really great. It is simply a very reassuring feeling when you are in the store advising a customer, the phone rings and you know for sure that the caller will be well taken care of.
You then get an e-mail and get back to the caller. That's a great way to improve your customer service. And let's face it, Starbuero's prices are at least fair.
Many thanks to Starbuero says the eBike-Haus.de from Leipzig.
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Customer review & rating for:
Zufriedenheitsbefragung
08/01/2023e.
4.60 out of 5
Excellent
Recommendation
It is an immense relief to know that you have backup.
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Customer review & rating for:
Zufriedenheitsbefragung
08/01/2023S.
4.80 out of 5
Excellent
Recommendation
Very good customer service by Ms. Marquardt! Am very satisfied overall. The sound quality of the calls could be a little better.
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Customer review & rating for:
Zufriedenheitsbefragung
08/01/2023Andreas P.
2.60 out of 5
Average
Company confused us with another customer and blocked and unjustified our access.
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Customer review & rating for:
Zufriedenheitsbefragung
02/16/2023Anonymously
Starbuero.de Comment from Starbuero.de:
Dear Rater,

Since we generally provide our services in advance, we have developed various processes to minimize the risk of non-payment.

In your case, we unfortunately had to terminate the contract from our side, as there were several indications that our service was already used by you in the past under a different company name and the invoices were not paid.

We ask for your understanding that we had to protect ourselves in this case.

Many greetings
Your team from starbuero.de
5.00 out of 5
Excellent
Recommendation
Convinced - it will please everyone!
Show original
Customer review & rating for:
Zufriedenheitsbefragung
12/16/2022T.
5.00 out of 5
Excellent
Recommendation
I've only been using Starbüro for two weeks and can only say... why didn't I use this great, useful service much earlier. It's a great relief not to have to answer the phone all the time. I call back when I have time and during this time I am fully available for my customer.
Top 5 stars earned!
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Customer review & rating for:
Zufriedenheitsbefragung
12/05/2022Michaela Deininger I.
5.00 out of 5
Excellent
Recommendation
Thank you very much!
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Customer review & rating for:
Zufriedenheitsbefragung
12/05/2022Michael K.
2.80 out of 5
Average
Recommendation
Unfortunately, the company name "VIVAION" is still not properly said or omitted!
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Customer review & rating for:
Zufriedenheitsbefragung
11/01/2022Konrad K.
4.20 out of 5
Good
Recommendation
As a new customer and after two months of experience, I can state that the service is carried out in a friendly and competent manner. Sometimes there are waiting times in the loop for the caller, but that exists in every company and the waiting loop is relaxing and friendly. The top price-performance ratio deserves special mention. Very good, keep it up!
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Customer review & rating for:
Zufriedenheitsbefragung
10/25/2022Uwe Rolf Pordzik Prinz von H.
4.77 out of 5
Excellent
Recommendation
As of today, I am satisfied with the provider. There is still room for improvement. For example, the app is not very intuitive and informal. But basically I find it a good and contemporary idea and takes a lot of work off my shoulders, especially as a startup. I would recommend it to others.
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Customer review & rating for:
Zufriedenheitsbefragung
10/21/2022Anonymously
5.00 out of 5
Excellent
Recommendation
I would recommend again and again
Show original
Customer review & rating for:
Zufriedenheitsbefragung
10/21/2022Antonio S.
3.20 out of 5
Average
Feedback from my customers:
- very lame, don't understand what it's all about
- are not able to get to the point in a short and crisp way
- why don't they just write down the number from the display?

Feedback from me:
- Spelling, names and concerns are written down incorrectly
- numbers are written down incorrectly
- with some feedback I cannot call back a customer
Show original
Customer review & rating for:
Zufriedenheitsbefragung
10/18/2022Stefan Schaub / GoVanLife G.
5.00 out of 5
Excellent
Recommendation
Extremely good service. Super fast setup. Just chatted with an employee for 30 minutes and the whole thing is live. It takes a lot of work and time off my hands. Thanks for this service :)
Show original
Customer review & rating for:
Zufriedenheitsbefragung
10/17/2022Florian L.
5.00 out of 5
Excellent
Recommendation
We have been using the company's service since November 2017.

Incoming calls are pre-qualified by our telephone system via IVR and, in cases where personal contact is necessary, forwarded to a "contact person" in the starbuero.de call center.

The agents answer the calls quickly, always in a friendly manner, and the feedback from our customers has been very positive so far. Minor mishaps do occur, but we have also had to deal with these in the past in our own telephone secretariat.

We currently expect starbuero.de to take 3 to 4 minutes per call and would not be able to handle it more efficiently or economically internally - especially not with 24/7 availability.

The management of starbuero.de responds to e-mails quickly, solution-oriented, friendly and professional.

starbuero.de has been a reliable as well as valuable partner for us for almost 5 years. We are looking forward to further cooperation and are therefore very happy to make a recommendation.

Tip: If you take a little time and fine-tune the settings in the backend of starbuero.de from time to time, remove unnecessary employees (because they are not requested by customers), keep it as short and concise as possible for the agents and have one or the other user-defined field stored, you will increasingly notice how seamlessly an external call center can be integrated into your own processes and your own customers hardly notice that they "end up" in a call center.
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Customer review & rating for:
Zufriedenheitsbefragung
10/15/2022Gordon S.
5.00 out of 5
Excellent
Recommendation
All employees complete their tasks to my complete satisfaction, which means a significant reduction in workload for me. I can recommend Starbüro without reservation!
Show original
Customer review & rating for:
Starbuero.de
07/22/2022Francois R.
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All reviews and experiences about Starbuero.de are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 08/26/2019  |  Last update: 01/22/2024   |  Report profile

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