Due to incorrect advice, a product was sold that does not at all fulfill the advertised and promised properties and fits the object. It's great when the previously warmest room now remains cold because the underfloor heating is no longer warm. Also, the heat pump has a much too high power consumption. After only two months, it has already consumed more than the seller has calculated for the whole year. Either it is a defect or not the right system for the house. Presumably, however, there was the biggest commission for it. In addition, there are many defects due to the installation of the heating system and several unsuccessful attempts to fix them, or it is also claimed that there are no defects.
Also a complaint due to missing and poorly executed insulation, a faulty pipe installation and a defective wall breakthrough is rejected with the statement that there are no regulations or standards and it is correct as it is. I have searched for a very long time for what there are no standards / regulations in Germany and now finally found out thanks to Thermondo.
For several weeks there was also no feedback on calls, emails and registered letters. Based on my personal experience, I can therefore only advise everyone to rather take a trustworthy local heating engineer for his project.
The one star is still too much for me but giving less is not possible. The only thing that runs in this project is the electricity meter and the water from any leaks.
There are certainly also installers at Thermondo who like their job and do it right but unfortunately they were not with us.
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Translation
thank you for your honest and constructive feedback. Our customer satisfaction is very important to us and through customer feedback we can continuously improve our service. We are very sorry that you have been inconvenienced and that you do not wish to have any defects rectified by us. If your opinion changes, you are welcome to contact us at any time via our service form (thermondo.de/service) and we will review the case in detail to hopefully find a suitable solution for you.
Thank you very much and best regards,
Your thermondo team