vivida bkk

I am particularly satisfied with the competent, helpful and accommodating service on the phone, which I recently used again, most recently on January 10, 2023 at 10:45 h with Ms. Gö..... I feel I am in good hands with Vivida BKK. A heartfelt thank you!

We were merged into Vivida via various steps. With each merger, things got worse. For example, the services for ostheopathy shrank and there was more and more bureaucracy. Okay, the bureaucracy was streamlined and optimized with Vivida. And, of course, the previous insurers were merger candidates for a reason.
Now, however, we had to learn that Vivida also uses the familiar attrition tactics in a virtuoso way when it comes to granting benefits. My wife has MS and problems walking. As a help she has found an electrostimulatuons device, which significantly improves her gait and by the fact that she can move better and more has a good training effect and so even reduces her high blood pressure. But the Vivida did not approve more than a test phase, because such a support in the household was not indicated. Stupidly, my wife is still working and was specifically told that the device is needed to maintain her ability to work. However, Vivada does not care about such details, nor about the positive effect on the overall health. We were referred to the possibility of a specially adapted orthosis. Here, too, we took care of it and drove an extra 100 km to a specialized orthopedic technician, just so that his orthosis (which is listed in the regular benefits catalog of the statutory health insurance) would also be filed. Ok, so one rejects even the own suggestions...
Now the complaint runs with the social court and it does itself 1,5-2 years nothing, which we do not pay.
Conclusion: Vivida is a good health insurance for healthy people, but in case of illness, only the most necessary symptoms are treated, any measures that bring long-term improvements are denied.

Always helpful and friendly.
Never had any problems.

Unfortunately, this is rarely seen today.
It doesn't get any better than this!

A horrible association, they collected huge amounts of contributions from me for 20 years, and treated me like a parasite the moment I got sick!!! I have never been confronted with such a level of incompetence and impudence in my life before. This went from blatant lies like "Due to the DSGVO we are not allowed to approve any aid" to threatening calls when I received sick pay "Now you are already unable to work for two months, don't you finally want to work again? Finally go to one of our specialists, they will help you immediately with a confirmation that you are not sick at all! " up to personal insults. My experience: only something for people who are completely sure that they will never get sick!!!
Otherwise: Do not do this to yourselves

I'm not usually the type to write reviews.
However, I would like to share my positive experience with the Vivida here.

No matter when I called and who I spoke to, I always had super nice, friendly and helpful staff on the phone! Really without exception!
I was always helped quickly and my concerns were always processed and clarified quickly.

Thank you very much for this great service!

Absolute top service through the interaction between Villingen (Ms. Schulz) and Hamburg (Ms. Nerlinger-Drepas). As a result, my request was processed unbureaucratically and promptly to my complete satisfaction.

THANK YOU FOR THE VERY GOOD ADVICE BY MRS. JORDANN TOP
TOP TOP

My husband was insured biei you until his death and especially in the last years of his illness and in the last months through nursing facilities he was always quickly helped by your health insurance in all matters. The applications for the care levels were also processed quickly and without complications. As a relative, I would like to thank you again for this.
K.L., Bremen

Very friendly employees. I had problems with a sick note and called vivida bkk almost every day for two weeks. Everyone was very friendly and helpful and helped me with my request. I felt very well advised and supported and was more than positively impressed.

Unfortunately, vividabkk is not very accommodating when it comes to services that it does not have to cover. A self-paid PCR test was not reimbursed, although a self-test was positive in advance and the PCR test confirmed this. Instead, it is referred to the fact that the test was not medically initiated.
Should one go to a doctor's office/emergency room with Covid (?) or what is the procedure?

Hello dear ones,
good that there is such a page, there you can finally give something back.
I have been with (then Schwenninger BKK) this health insurance company for over 20 years and I can't say a bad word, quite the opposite!
The people who work there are asked to do a lot, but they never lose their humanity.
They are friendly, helpful, very competent and never leave you out in the cold, they always have a solution at hand, if the law allows it.
I take my hat off to the employees and say THANK YOU for everything!

Ciao your loyal member and stay all healthy

I do not understand voher the gunten reviews come at all. I have been with the health insurance company for 3 years and am glad that I am finally out of the contract. Last bills I have submitted, would only be processed after 3.5 months! All Mangebuhren I had to bear themselves and how offt I have called there, it would always be pushed on staff shortages! As soon as I submitted the notice, all of a sudden I got 2 days of calls from vivda and all of a sudden my bills were processed lightning fast. Tragedy, but really. I really advise anyone against it.

fast, friendly and competent solution orientation
clear structures and easy handling in the online portal
very good accessibility on all channels

Super friendly employee and immediate uncomplicated help with lost health card and replacement treatment voucher. Great effort from your employee!

As already written, I have been a very satisfied customer for a few days. Akutlle with vivida and before that Schwenninger BKK. Everything has been perfect so far and I can only say or write positive things about vivida. Keep up the good work. All the best.

All employees are mega friendly and the benefits are also top. 500 € during pregnancy, plus a great bonus program for the whole family - now that's something!

I have been insured with vivida (formerly Schwenninger) BKK for 31 years now and am highly satisfied! I have a chronic illness and have had to get a lot of and very(!) expensive medications, and so far there have never been any problems with applications for cost coverage. Any questions have always been answered very quickly and the contact is very friendly every time. Answers by mail are always answered immediately and the telephone contact is also extremely fast and professional every time. So far, every employee has been really friendly and all my (sometimes very trivial) questions have been answered with a lot of patience. I would and will definitely always recommend this health insurance company without any doubt!

This rating is for dear Mrs. Seele / location Büdelsdorf.

I have been with atlas BKK ahlmann, now vivida, for over 15 years now.
At some point, Ms. Seele must have been my AP in a matter.... since then she has been irreplaceable for me and I can't imagine life without her! Not only does she always (!) give me feedback in a very timely manner, no - I can also approach her with any (!) concerns.
She is very committed to helping me immediately.

It is so nice to still have such a kind and competent contact person in today's 'hotline time'! THANK YOU!

What is the opinion of your medical service regarding compulsory vaccination? Are you allowed to disagree with Mr. Lauterbach? And what are your internal figures on vaccination side effects? Like Provida?
I would be pleased to hear from you!
Peter Paust

I can only agree with the negative assessment. The settlement of medical invoices in reimbursement procedures takes months. Complaints are no longer answered at all. I have been waiting for months for my bills to be paid. As an argument, the merger is still mentioned and since the latest "now we have Corona". Sorry, but we have had this for 2 years. The quality of this health insurance is very negative. We came to this health insurance company on the basis of a recommendation and are only disappointed. Now we have cancelled our contracts, but Vivida BKK doesn't care about that either. It seems these companies are doing very well that it does so little for customer satisfaction. With kind regards