vivida bkk

Health insurance, statutory health insurance, health insurance, bonus program

Contact information
We are vivida bkk: We are a clearly understandable, emotional statutory health insurance company. The health partner at your side.

vivida bkk is a statutory health insurance company open nationwide with around 350,000 customers. More than 850 employees work at 16 locations; Siegfried Gänsler is the CEO.
...

Contact information

vivida bkk
Spittelstraße 50
78056 Villingen-Schwenningen
Germany
Directions

Contact person
vivida bkk

85%
Recommended
on ProvenExpert.com
5 stars 945
4 stars 265
3 stars 95
2 stars 89
1 star 90
Top competencies

Freundlichkeit & Kompetenz

4.51 out of 5
1,292 Reviews

Kundenservice

4.47 out of 5
1,302 Reviews

Kundenzufriedenheit

4.34 out of 5
1,275 Reviews

1,484 Reviews on ProvenExpert.com

4.24 out of 5
Good
5.00 out of 5
Excellent
Recommendation
I would like to thank vivita bkk from the bottom of my heart. The speed and simplicity of vivita's response is highly commendable. I applied for a second electric wheelchair and it was approved within two days. As a result, I have regained my quality of life. You can pay any health insurance company. But when you need help, you can see what a good health insurance company is. And I can only recommend vivita bkk. Thank you very much again. MfG Armin Hirschmann
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Customer review & rating for:
vivida bkk
02/14/2024Armin Hirschmann
vivida bkk Comment from vivida bkk:
Dear Mr. Hirschmann, thank you very much for your detailed and very positive feedback and the 5-star rating. We are very pleased to see how satisfied you are with us. Please feel free to recommend us to your circle of friends and secure your bonus right away at: www.vividabkk.de/Kunden-werben. We wish you a good time and will be happy to continue to be there for you. Best regards, your vivida bkk
1.00 out of 5
Poor
Recommendation
I'm thinking about changing my health insurance company - I've been very annoyed.
The health insurance company can't see in my records that I've been to a check-up, for example.
I'm supposed to do everything online - but vivida wants a stamp from the doctor on a form....ha, ha, ha....so the bonus program can save me....I feel cheated....
PS: my GP, for example, charges me €10 for the stamp....
Show original
Customer review & rating for:
vivida bkk
01/24/2024Anonymously
vivida bkk Comment from vivida bkk:
How do you do?

We are very sorry that you are upset.
We would be happy to discuss alternatives to the doctor's stamp with you. Please get in touch with us. You can reach us on 07720 9727-0.

Your vivida bkk
1.00 out of 5
Poor
Customer review & rating for:
vivida bkk
01/12/2024Anonymously
vivida bkk Comment from vivida bkk:
How do you do?

Thank you for your comment. Please call us on 07720 9727- 0 to clarify the matter so that we can help you as quickly as possible. Thank you very much. Your vivida bkk
1.00 out of 5
Poor
As an employer, I can only report negative experiences... Shirkers and those unwilling to work are rewarded! Application for MDK is rejected by the insurance company after the employee is called back by the insurance company.
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Customer review & rating for:
vivida bkk
01/06/2024Michael Röhner
vivida bkk Comment from vivida bkk:
Hello Michael Röhner,
We are very sorry that you are not satisfied with us.
We would be happy to discuss the matter in person. You can reach us on 07720 9727-0. vivida bkk
1.00 out of 5
Poor
I've been with Vivida Bkk, formerly Schwenninger Bkk, for 28 years and brought my wife to Vivida Bkk.
Pregnancy course only partially paid for.
Osteopathy on the advice of the midwife was not paid for.
The budget of 500 € which is supposedly available for mother and child was also not taken into account.

We are looking around for other health insurance companies and would definitely not recommend Vivida BKK to anyone.
Show original
Customer review & rating for:
vivida bkk
01/02/2024Anonymously
vivida bkk Comment from vivida bkk:
How do you do?

We regret that you are no longer satisfied with us and are planning to change health insurers.
We would be happy to discuss our services with you.
You can reach us on 07720 9727-0.

Best regards
Your vivida bkk
5.00 out of 5
Excellent
Recommendation
Ms. Fisher from the vivida bkk customer center answered all of our questions today with great friendliness, commitment and patience. The kind of employee a vivida member could wish for! Kurt F.
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Customer review & rating for:
vivida bkk
12/15/2023Anonymously
vivida bkk Comment from vivida bkk:
Dear customer,

Thank you very much for your excellent feedback and your 5* rating. We are delighted to hear how satisfied you are with our customer service. Please feel free to share your experience with your friends and recommend us to others. As a thank you, you can secure your reward at: www.vividabkk.de/Kunden-werben.

We wish you a good time.

Best regards
Your vivida bkk
5.00 out of 5
Excellent
Recommendation
This morning, nice and friendly employees Especially Mrs. Kunze from the sachbearberater, department many thanks for the super service and the nice conversation says warmly Bernd Schärmann
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Customer review & rating for:
vivida bkk
11/20/2023Bernd Schärmann
vivida bkk Comment from vivida bkk:
Dear Mr. Schärmann,
Thank you very much for your review and kind words.
We are very pleased that you are completely satisfied with us.

Best regards
Your vivida BKK
2.14 out of 5
Fair
Hotline long waiting times, employees of the health insurance companies cannot provide information on the nursing care insurance fund. They have to be connected to the specialist department. The department is understaffed and does not keep its promise to call back within one day. A direct call to the appropriate extension number at the care insurance company leads back to the hotline of the health insurance company. After 24 hours, the result of the request for the required information is negative, equal to ZERO, corresponding to a lack of service quality.
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Customer review & rating for:
vivida bkk
10/18/2023E. F.
vivida bkk Comment from vivida bkk:
Dear Customer,

The incident you describe does not meet our standards for service. We very much regret your experience.
Therefore, we would like to get to the bottom of the matter. Please help us by calling us (0800 3755 3755 6) or writing to us.

Best regards
Your vivida BKK
5.00 out of 5
Excellent
Recommendation
Hello everyone, I am 34 years old and since then I was also insured with the Aok.
Over the years I have hardly needed their services. I was young and fit. When I started to suffer from lipedema, the first problem arose. They refused to pay for my compression stockings. Then when I got pregnant, they refused to pay all my benefits.
Eventually I switched to vividaBkk. I am relatively new to the health insurance company, but I have already had a very positive experience, especially with Ms. Simone Simon (my personal contact) who is always there for me when I need her. Very motivated, helpful, committed and mega friendly.
I photographed my bills via app, sent them and not even a week later I had the money in my account. I don't know that at all. Thank you again that it can also be uncomplicated.
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Customer review & rating for:
vivida bkk
09/13/2023Anonymously
vivida bkk Comment from vivida bkk:
Hello, thank you very much for your review. We are very pleased that you are satisfied with us. Please feel free to share this positive experience with your friends and acquaintances. Please feel free to recommend us to others.
We wish you a good time.
5.00 out of 5
Excellent
Recommendation
Today, Mr. Adem Aislan in the Wächtersbach office helped us set up the epa app in a very friendly and competent manner. You don't find something like that everywhere. We are very grateful for the help and can now work with the app without any problems.
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Customer review & rating for:
vivida bkk
08/21/2023Dieter Ramharter
vivida bkk Comment from vivida bkk:
Hello Mr. Ramharter, we are very pleased that you are satisfied with the performance of our employee. You are welcome to share your good feeling and thereby secure a bonus: https://www.vividabkk.de/de/leistungen-versicherung/leistungen-von-a-bis-z/kunden-werben/formular-kunden-werben. If you have any questions, please do not hesitate to contact us at 07720 9727-0. Best regards Your vivida bkk
1.00 out of 5
Poor
Very bad experiences made.
Loads of contact persons who have no idea ...!!!!
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Customer review & rating for:
vivida bkk
08/02/2023Anonymously
vivida bkk Comment from vivida bkk:
Good day, we are very sorry that you had a bad experience with our service. Of course, this is not our claim. We would be happy to discuss a personal contact for your matter in a personal meeting. You can reach us at 07720 9727-0. Best regards Your vivida bkk
1.00 out of 5
Poor
Since bkk Ahlmann insured I was very satisfied when vivida bkk bought that it has only gotten worse delayed sick pay ,bad service form takes days long to get that home and and for many reasons I cancelled vivida bkk today. Vivida bkk according to my experience is the worst health insurance Germany.
Show original
Customer review & rating for:
vivida bkk
07/27/2023Anonymously
vivida bkk Comment from vivida bkk:
Hello, we are very sorry that you were not satisfied with our services. We would be happy to discuss the matter in a personal meeting. To do so, please contact us on 07720 9727-0. Kind regards Your vivida bkk
1.00 out of 5
Poor
I cannot agree with the positive evaluations. If you are issued a transport certificate by the hospital after an inpatient stay due to chemotherapy and radiation, you should first submit it for approval. Although cancer patients are entitled to transport, Vivida BKK first wants to issue an authorization. This will probably take a few days. If I get the transport voucher in the morning at the hospital to come home the same day,I would only have the option to ask the hospital if I can stay until the authorization is granted. The lady on the phone told me that it was a legal requirement. So according to the motto, that's your problem. I have experienced with other patients how unproblematic this is with other health insurance companies. I feel left in the lurch.
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Customer review & rating for:
vivida bkk
06/09/2023Anonymously
vivida bkk Comment from vivida bkk:
Good day, we are very sorry that you are dissatisfied with us.
We would be happy to discuss the matter in a personal meeting. To do so, please contact us at 07720 9727-0.
Best regards - Yours vivida bkk
5.00 out of 5
Excellent
Recommendation
I have been a customer for years and have always had a very good experience, especially with the friendly and helpful advice on the phone. Keep up the good work and thank you!
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Customer review & rating for:
vivida bkk
05/17/2023Anonymously
vivida bkk Comment from vivida bkk:
Hello, thank you very much for your positive feedback. You are welcome to share your experience and recommend us to others. Secure your advertising bonus and contact us at 07720 9727-0. Best regards, your vivida bkk
5.00 out of 5
Excellent
Recommendation
I have had positive experiences with the approval of aids. However, I was impressed by how quickly and competently my request was processed. That I also received my approval in the end, of course, made me very happy. I feel in good hands with Vivida and thank them for the good service.
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Customer review & rating for:
vivida bkk
05/07/2023Matthias Timm
vivida bkk Comment from vivida bkk:
Dear Mr. Timm,

thank you very much for your excellent evaluation. We are very pleased that you are so satisfied with us. Please feel free to share this positive experience with your acquaintances and recommend us to others.
We wish you a good time.

Many greetings, your vivida bkk
2.00 out of 5
Fair
You wait weeks for his children's sick pay and is only put off on because of the high sick leave! Sure I have a lot of understanding but over a month I am now waiting for the money! Now just imagine you would need the sick pay to pay his rent 🙈
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Customer review & rating for:
vivida bkk
02/20/2023Siskos
vivida bkk Comment from vivida bkk:
Dear Customer,

Thank you for your feedback. We will take care of your matter as soon as possible. If you have any further questions, please contact us at 07720/9727-0.

Your health insurance company - vivida bkk
4.86 out of 5
Excellent
Recommendation
After the Schwenninger health insurance company merged some time ago and I am now newly insured through vivida bkk, I have to say that in the meantime the service seems to be working again. In the first time I had big problems to reach the insurance company or to get answers in a timely manner. This is no longer the case. The cash register seems to have learned and got a grip on its problems. We are a family with 3 children and can only report positively. If you have any concerns, you can reach friendly and kind employees or receive a call in a timely manner. Even though not everything is always paid for (can be?) we are very satisfied. After all, we don't expect that everything can always be paid for - but it doesn't cost anything to ask ;-) Overall, we are again very satisfied with the fund and would recommend it without hesitation.
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Customer review & rating for:
vivida bkk
02/15/2023Anonymously
vivida bkk Comment from vivida bkk:
Dear customer,
Thank you very much for your evaluation. We are pleased that you are again satisfied with our service, because this is very important to us.
Your vivida BKK
1.00 out of 5
Poor
I had to deal with three female employees. Two treated me extremely condescendingly and arrogantly.

In my case, I urgently asked for a prescription for ambulance transport, or cab rides in the case of inpatient surgery and postoperative follow-up after 24 in the office.

The answer via e-mail was incomprehensible to me, so I asked again, because they always referred to a form that I did not have. In addition, with no syllable to what I had written. (form letter)
I got a second mail, one would send now again to the topic attachments. The transport was to be granted conditionally
Unfortunately, I could not recognize on the basis of the attachment again, which form I can get where and how the procedure must be.

Only on the phone a very nice employee has clarified the facts for me. I was then able to take care of form IV with my doctor, to ensure a return transport from the clinic.

I then sent this form via e-mail to the health insurance company. With the note that I must appear within 24 hours for follow-up care in the practice of the operating doctor and would also need a round trip here

(After a general anesthesia, I would not even be fit to drive or do business within this time).

I found the letter in the mailbox on Friday evening that the return transport is approved by the clinic.

Today, Monday, I called the health insurance company first thing in the morning and asked what the situation would be with the transport for the postoperative follow-up. At the same time, I told the lady that I could cancel the return transport from the clinic, or that I did not need to pay for it, because the anesthesiologist would not release me from the clinic without a personal pickup anyway.

The lady on the phone was very unfriendly to me from the beginning and talked very fast and annoyed. Again, about forms that I simply was not familiar with. I could not understand, do I have to ask the health insurance or my doctor.

Visibly annoyed I was then told yes, at her doctor. When I then mentioned that I can no longer do this in terms of time, she said to me "well then".

I then said in despair that I could not understand this and that it was a problem for me.

Thereupon the lady steered again and explained in the fast passage again something of forms, with which one could mark "subject to approval and not subject to approval", as just at the first time.
Unfortunately, I did not understand how to get this form, what the procedure would be, so had to ask again, whereupon she was always annoyed.
I then told her quite clearly that she must please repeat this again, because I would not have understood her.
A big groan on the other side.... Condescension.... on it I asked if that was a problem now?
I did not understand!!!
Thereupon the lady said "do you want to have this clarified here now or not".

Wow!!!

It was exactly in the tenor, otherwise I hang up now namely....

Unfortunately, I still haven't quite figured out how to guarantee payment for the first cab ride now.
According to my understanding, the doctor can issue it to me. Unfortunately, I can no longer manage this in terms of time.

I also took the liberty of mentioning that on the back of the form sent to me there was a possibility of filling it out for the rides, whereupon I was told that this did not apply to me.

I can understand, if one has to do each day with this topic, are the designation of the different forms again and again clocked expiration. For someone who has never had to deal with it, it is actually not apparent where I now get which form.
It's nice that they wrote in the letter that they would be happy to help me (in bold), but on the phone the lady showed no interest in helping me in any way.

I also explained to her that an operated foot in a crowded subway is always a big problem, regardless of the fact that I am not even allowed to ride alone in the subway within 24 hours after the operation...

Anyway, the lady, finally and at last, did not even feel it necessary to help me quickly or even to wish me all the best for the operation.
It remained faithful their unfriendly kind. I am horrified. I will probably now have to pay the cost of the cab myself, although I had been granted a return trip so or so...

I am appalled by the arrogant and condescending manner. First I was informed via e-mail not understandable, and the second phone call simply waved off.
Show original
Customer review & rating for:
vivida bkk
02/06/2023Claudia Heigl
vivida bkk Comment from vivida bkk:
Dear Ms. Heigl,

Thank you for your detailed feedback. We will be happy to contact you personally to clarify your individual request. You are also welcome to call us at any time on 07720 9727 0, we will be happy to assist you.

Best regards, your vivida bkk
1.00 out of 5
Poor
After decades of paid contributions
arrogantly rejected as soon as an illness
occurs. Everything that is more than standard is immediately
rejected, no communication with affected persons. Every euro that is paid in here
Is disappeared in the pockets of profiteers.
Finger away, that borders on fraud.
Simply sad that there is such a thing.
Show original
Customer review & rating for:
vivida bkk
02/03/2023Anonymously
vivida bkk Comment from vivida bkk:
Hello dear customer,

thank you very much for your feedback. We are sorry that you had such an experience. Please feel free to call us at 07720 9729 0, then we can discuss your personal situation again individually.
Best regards, your vivida bkk
5.00 out of 5
Excellent
Recommendation
As a family caregiver, I can always reach vivida bkk by phone, and emails are answered promptly. The friendly employees are very competent. They provide thorough advice on any question, no matter how complex, and also keep relevant additional aspects in mind. In case of open questions, employees consult their colleagues and get back to them at short notice.
All processes are handled swiftly, and quick assistance for our father was always guaranteed.
The ladies and gentlemen with whom I have had contact so far have all shown themselves to be strongly solution-oriented.
I really perceive vivida bkk as a partner of the insured.
My sincere thanks for that.
Show original
Customer review & rating for:
vivida bkk
02/02/2023Dr. Grunow
vivida bkk Comment from vivida bkk:
Dear Customer,

thank you very much for your 5*star rating and your detailed feedback. We are very pleased to hear how satisfied you are with our service. It makes us very happy that our actions are so well received by our customers. Therefore, please feel free to recommend us to your acquaintances and simply secure your bonus at: https://www.vividabkk.de/de/leistungen-versicherung/leistungen-von-a-bis-z/kunden-werben. We wish you a good time.
Best regards, your vivida bkk
323 Reviews from
7 other sources
3.97 out of 5
Good
4.40 out of 5
Good
9 reviews on Google Maps
 
09/29/2023
4.35 out of 5
Good
20 reviews on
 
08/11/2015
4.20 out of 5
Good
13 reviews on Google Maps
 
01/08/2024
4.20 out of 5
Good
28 reviews on Google Maps
 
01/25/2024
4.10 out of 5
Good
46 reviews on Google
 
02/05/2024
4.00 out of 5
Good
36 reviews on Google
 
01/08/2024
3.80 out of 5
Good
170 reviews on Google Maps
 
02/20/2024
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All reviews and experiences about vivida bkk are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 05/22/2015  |  Last update: 02/20/2024   |  Report profile

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