We were merged into Vivida via various steps. With each merger, things got worse. For example, the services for ostheopathy shrank and there was more and more bureaucracy. Okay, the bureaucracy was streamlined and optimized with Vivida. And, of course, the previous insurers were merger candidates for a reason.
Now, however, we had to learn that Vivida also uses the familiar attrition tactics in a virtuoso way when it comes to granting benefits. My wife has MS and problems walking. As a help she has found an electrostimulatuons device, which significantly improves her gait and by the fact that she can move better and more has a good training effect and so even reduces her high blood pressure. But the Vivida did not approve more than a test phase, because such a support in the household was not indicated. Stupidly, my wife is still working and was specifically told that the device is needed to maintain her ability to work. However, Vivada does not care about such details, nor about the positive effect on the overall health. We were referred to the possibility of a specially adapted orthosis. Here, too, we took care of it and drove an extra 100 km to a specialized orthopedic technician, just so that his orthosis (which is listed in the regular benefits catalog of the statutory health insurance) would also be filed. Ok, so one rejects even the own suggestions...
Now the complaint runs with the social court and it does itself 1,5-2 years nothing, which we do not pay.
Conclusion: Vivida is a good health insurance for healthy people, but in case of illness, only the most necessary symptoms are treated, any measures that bring long-term improvements are denied.
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Translation
thank you for your review and kind words to our staff. We do our best for our customers every day.
Best regards
Your vivida BKK