Ukázkový průzkum „Hotely & – ubytování “

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Kvalita
 
jméno / firma ...
… creates a good general impression.
 
... offers genuine hospitality.
 
… creates a great overall experience.
 
... offers a professional service.
 
All my expectations were fulfilled.
 
I like the atmosphere.
 
I feel at home here.
 
I felt comfortable around the other guests.
 
I am on the whole happy with jméno / firma.
 
I would gladly stay here again.
 
Ubytování
 
The accommodation is in good condition.
 
I was happy with my room.
 
I was happy with my bed.
 
The bathroom was in good condition.
 
The premises and facilities are appealing.
 
Leaves an overall clean impression.
 
It was possible to find quiet at all times of the day.
 
I found enough privacy during my stay.
 
The room temperature was pleasant.
 
The accommodation is family friendly.
 
Premises and the entrance are barrier-free.
 
Vybavení
 
The furniture is attractive.
 
The room offers all necessary amenities.
 
The accommodation is comfortable.
 
The TV has top quality channels.
 
High quality Internet / Wi-Fi was available.
 
Everything matched the description (e.g. on the booking website).
 
Attractive offers are available:
• Entertainment options
 
• Leisure activities
 
• Spa
 
• Sports & Fitness
 
Stravování
 
The breakfast options are excellent.
 
The food is outstanding.
 
The selection of dishes has something for everyone.
 
Portions are enough to satisfy large appetites.
 
Ingredients are fresh and of high quality.
 
The selection and quality of drinks is good.
 
Hygiene standards are adhered to.
 
The dining room has a pleasant atmosphere.
 
Service staff is friendly, motivated and competent.
 
The minibar is well stocked.
 
Služby
 
Staff...
… are friendly, respectful and courteous.
 
... is reliable, reputable and friendly.
 
... is dedicated and focused.
 
... monitor customer satisfaction.
 
... respond to individual requests.
 
... provide personalized support.
 
... provide additional services above and beyond what is expected.
 
Communication was seamless.
 
Service is available at peak times (e.g. by phone).
 
Making a reservation was straightforward.
 
Preferred payment methods are available (e.g. credit cards).
 
Umístění
 
The location is ideal.
 
The area is appealing.
 
Availability is good.
 
The location is easy to reach with public transport.
 
There are sufficient parking facilities available.
 
What do you think of the price to performance ratio?
 
Would you recommend jméno / firma?
Your personal experience
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