With our 10 locations in Dortmund, Holzwickede, Essen, Bergkamen, Werne, Kamen, Menden and Hagen, we are an owner-managed family business. With the brands Seat, Cupra, Kia, Suzuki, Honda, Forthing, Baic, Dongfeng and JAC-Motors as well as used cars of all brands, we fulfill all our customers' wishes.
The ProvenExpert Quality Seal is awarded to service providers who have received at least 10 customer reviews with a recommendation rate of 90% or higher.
The contact with Mr. Burck was great! Very personable!!! Uncomplicated processing when buying the car. All promises kept. What more could you want. Anytime again!!!!!!
Hello, we are very pleased about the great review and are happy to forward this directly to Mr. Burck. If you need help again, please let us know! We will of course help you further!
Best regards - Ilka Tiemann (Customer Satisfaction)
Good day! Thank you very much for the good review! We are very pleased about your words of praise. We wish you a safe journey and look forward to your next visit to our branch in Menden. Best regards - Ilka Tiemann (Customer Satisfaction)
Unfortunately, I am not satisfied with the handling of the purchase of my Kia XCeed. Mr. Zengin's advice was good. He gave me comprehensive and friendly advice. Unfortunately, there are also negative aspects that call into question whether I would recommend the dealership to others. I was presented with a vehicle that was dirty on the inside.
The vehicle was registered by Heinen, only after several calls on my part did I find out that the vehicle could be picked up, a callback/information from Heinen was again not forthcoming. I happily took over my new car, then the shock, the fuel gauge showed a remaining distance of 6 km, I just made it to the next gas station, which is unacceptable in my eyes.
Apart from Mr. Zengin's advice, I give the service a straight 6.
I recommend a thorough revision of the service concept to ensure customer satisfaction.
Good day,
Thank you for your feedback.
We are sorry that the call back did not take place. We apologize for any inconvenience this may have caused and will ensure that this does not happen again. We will sensitize the team in Essen and point out how important a callback and smooth flow of information is for our customers. Thank you for your understanding - Ilka Tiemann (Customer Satisfaction)
Thank you very much for the good review! We are very pleased about your words of praise. We wish you a safe journey and look forward to your next visit to our branch in Essen.
Best regards - Ilka Tiemann (Customer Satisfaction)
Thank you very much for the five stars and the positive feedback. We hope to welcome you back to our branch in Werne soon.
Best regards Ilka Tiemann (Customer Satisfaction)
Thank you very much for the five stars and the positive feedback. We hope to welcome you back to our branch in Essen soon.
Best regards Ilka Tiemann (Customer Satisfaction)
Very relaxed car purchase with a pleasant atmosphere. Mr. Drdalj was very accommodating and made it possible to bring forward the handover of the car at short notice after a breakdown with my old vehicle. Thanks again for that!!! That's what I call service. Mr. Rammo then gave me the car in top condition and took away all my worries. Thanks also for the bouquet of flowers!
Comment from Motor Center Heinen Dortmund-Dorstfeld:
Thank you very much for your great review!
We are delighted that you were satisfied with our service and performance at our branch in Dorstfeld. I will pass on your words of praise to Mr. Drdalaj. In the future, Mr. Drdalaj will be available to answer any questions you may have about your vehicle. We wish you a safe journey and look forward to your next visit to our branch in Dorstfeld.
Best regards - Ilka Tiemann (Customer Satisfaction)
Thank you very much for the five stars and the positive feedback. We hope to welcome you back to our branch in Essen soon.
Best regards Ilka Tiemann (Customer Satisfaction)
We were very satisfied with Mr. Krueger. We always had the feeling that Mr. Krueger answered our questions openly and honestly without trying to sell us anything. The whole process was very pleasant and completely problem-free. We can absolutely recommend this dealership (in contrast to the branch in Do-Hörde) and especially Mr. Krueger.
A big thank you for the top rating!
We are very pleased that we have met your expectations in terms of advice and service.
Best regards - Ilka Tiemann (Customer Satisfaction)
Thank you very much for your top rating!
We are delighted that you are satisfied with our colleague Mr. Kaya in Kamen We are happy to have won you as a customer. Have a good trip at all times!
Ilka Tiemann (Customer satisfaction)
Thank you very much for the five stars and the positive feedback. We hope to welcome you back to our store in Menden soon.
Best regards Ilka Tiemann (Customer Satisfaction)
Mr. Lindemeier, the sales consultant, was very competent, friendly and prompt in answering questions when telephone contact was necessary! M.f.G Andreas Steller from Iserlohn
Thank you very much for the five stars and the positive feedback. We hope to welcome you back to our store in Hagen soon. Best regards Ilka Tiemann (Customer Satisfaction)
Very nice staff, fast and uncomplicated processing. I felt that I was in good hands and well advised. Mr. Celik always answered my questions quickly and was very transparent in all processes.
Hello, thank you very much for the five stars and the positive feedback. We will of course be happy to forward your praise directly to Mr. Celik in Essen. Best regards - Ilka Tiemann (Customer Satisfaction)
Thank you very much for the five stars and the positive feedback. We hope to welcome you back to one of our stores soon.
Best regards Ilka Tiemann (Customer Satisfaction)
Hello
I received my Kia stonic today and am very satisfied with everything. I would recommend Motor Center Heinen.
Felt well and friendly advised by Mr. Manuel Lindemeier and would buy a car there again! 😊
We are very happy about the great review and will gladly forward it directly to Mr. Lindemeier. If you need help again, please let us know! We will of course help you further! Best regards - Ilka Tiemann (Customer Satisfaction)
We can only recommend this dealership in "Essen"! The purchase was carried out to our complete satisfaction. Special thanks go to Mr. Celik, whose competent, calm and very honest manner made the sales talk at eye level very pleasant.
We will be back
Thank you very much for the five stars and the positive feedback. We hope to welcome you back to our branch in Essen soon. Best regards Ilka Tiemann (Customer Satisfaction)
All reviews and experiences about Motor Center Heinen are the subjective opinions of those who compose and submit them | The profile owner is responsible for the contents of this page |
Profile active since 14/03/2016 | Last update: 25/04/2024
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Best regards - Ilka Tiemann (Customer Satisfaction)