Motor Center Heinen Essen

Service von Mensch zu Mensch

Motor Center Heinen Essen
CUSTOMERS' CHOICE 2024
TOP SERVICE PROVIDER 2024
4.53 out of 5
Excellent
864 Reviews
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With our 10 locations in Dortmund, Holzwickede, Essen, Bergkamen, Werne, Kamen, Menden and Hagen, we are an owner-managed family business. With the brands Seat, Cupra, Kia, Suzuki, Honda, Forthing, Baic, Dongfeng and JAC-Motors as well as used cars of all brands, we fulfill all our customers' wishes.
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Contact information

Motor Center Heinen Essen
Karolingerstraße 90
45141 Essen
Germany
Directions

Contact person
Jens Ahrens

Opening hours

Websites

Social Media

98% Recommended
5 stars 140
4 stars 25
1 star 0
Quality
Offer
Consulting
Services
Processing
Customer service
Excellent (4.78)
Cost-performance ratio
Excellent (4.57)
Top competencies

Project success

4.92 out of 5
37 Reviews

Customer loyalty

4.86 out of 5
35 Reviews

Customer satisfaction

4.80 out of 5
35 Reviews
695 Reviews from
4 other sources
4.47 out of 5
Good
4.59 out of 5
Excellent
69 reviews on mobile.de
 
18/05/2024
4.50 out of 5
Excellent
561 reviews on Google Maps
 
24/07/2024
4.46 out of 5
Good
36 reviews on AutoScout24
 
02/04/2024
3.70 out of 5
Good
29 reviews on Facebook
 
05/07/2024

169 Reviews on ProvenExpert.com

4.78 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
I went to Heinen on recommendation and have to say that I was not disappointed. The communication with Mr. Köster was flawless. The advice, test drive, purchase and sale were also very satisfactory. I'd be happy to go again, but you don't buy cars that often. Motor Center Heinen will definitely be recommended.
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Customer review & rating for:
Kauf Ihres Fahrzeugs
10/07/2024Claudia Sax
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Thank you very much for your positive feedback! We are very pleased that you were satisfied with our service in Essen and in particular with Mr. Köster. It's great to hear that the communication, consultation, test drive, purchase and sale went to your complete satisfaction. We are proud that we were able to meet your expectations and are pleased that you recommend us to others. Even if you don't buy cars that often, we will be happy to help you again at any time.
Best regards - Ilka Tiemann (Customer Satisfaction)
4.40 out of 5
Good
Recommendation
Very friendly and competent advice from Mr. Güneri. He responded quickly to questions by email or telephone and helped us further.
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Customer review & rating for:
Kauf Ihres Fahrzeugs
21/06/2024Anonymously
5.00 out of 5
Excellent
Recommendation
The long journey to the Motor Center Heinen in Essen was worthwhile for me. I had an excellent sales consultant in Mr. Güneri. Everything was really perfect here. Friendliness, reliability, commitment, as I have rarely experienced. After a very good telephone consultation, I bought a new Kia XCeed. The entire process was simply outstanding! A big compliment and thank you to Mr. Güneri. Best regards T. Vogt
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Customer review & rating for:
Kauf Ihres Fahrzeugs
15/06/2024T.Vogt
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Dear Mr. Vogt,

Thank you very much for your wonderful feedback! We are very pleased that your long journey to the Motor Center Heinen in Essen was worthwhile and that you were so satisfied with the advice you received from Mr. Güneri. Your praise regarding friendliness, reliability and commitment confirms our commitment to always provide excellent service. We are proud that we were able to exceed your expectations and that you have chosen the new Kia XCeed. We hope you enjoy your new vehicle and will be happy to answer any further questions or concerns you may have.
Best regards
4.40 out of 5
Good
Recommendation
Very friendly and competent advice during the sales talk and the car was also explained to us in a friendly and detailed manner at the handover. A very good team in Essen where I would buy a car again at any time.
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Customer review & rating for:
Kauf Ihres Fahrzeugs
11/06/2024Anonymously
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
We are very pleased about the great review and are happy to forward this directly to the team in Essen. If you need help again, please let us know! We will of course help you further!
Best regards - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
Very nice and competent salesman (Mr. Güneri). All questions were answered and the service was top! Any time again!
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Customer review & rating for:
Kauf Ihres Fahrzeugs
07/06/2024M.H.
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Hello, we are very pleased about the great review and are happy to forward this directly to Mr. Güneri. If you need help again, please let us know! We will of course help you further!
Best regards - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
We were very satisfied with the advice we received from Mr. Güneri. Delivery of the new car and trade-in of our used car went off without a hitch. The introduction and handover of the new car by Mr. Zengin was also flawless. We would like to thank the Heinen company for their excellent employees.
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Customer review & rating for:
Kauf Ihres Fahrzeugs
06/06/2024Angelika Högele
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Thank you very much for your great review, Mrs. Högele! We are delighted that you were satisfied with our service and our performance in our Essen branch. I will pass on your words of praise to Mr. Güneri. In the future, the Heinen team in Essen will be at your disposal for all questions concerning your vehicle. We wish you a safe journey and look forward to your next visit to our branch in Essen.
Best regards - Ilka Tiemann (Customer Satisfaction)
4.20 out of 5
Good
Recommendation
Consultant Dennis Klöster, a good salesman, reliable and competent 😊😊
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Customer review & rating for:
Kauf Ihres Fahrzeugs
23/05/2024Anonymously
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Hello, thank you very much for the great review and the positive feedback. It's great to hear that you were completely satisfied during your visit. We hope to welcome you back soon.
Best regards- Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
I was served and advised in a very friendly and competent manner. I could go on and on about many more very good things, but I'll just say: a really great address for both car purchases and repairs.
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Customer review & rating for:
Kauf Ihres Fahrzeugs
16/05/2024Beate Z.
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Hello, thank you very much for the great review and the positive feedback. It's great to hear that you were completely satisfied during your visit. We hope to be able to welcome you back to our store in Essen soon.
Best regards- Ilka Tiemann (Customer Satisfaction)
4.60 out of 5
Excellent
Recommendation
A very nice team, I received good advice and felt very comfortable. My questions were answered directly and there was good e-mail contact. I'm very pleased with my new car and would come back again.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
15/05/2024Anonymously
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Hello, thank you very much for the great review and the positive feedback. It's great to hear that you were completely satisfied during your visit to Essen. We hope to welcome you back soon.
Best regards- Ilka Tiemann (Customer Satisfaction)
3.46 out of 5
Average
Unfortunately, I am not satisfied with the handling of the purchase of my Kia XCeed. Mr. Zengin's advice was good. He gave me comprehensive and friendly advice. Unfortunately, there are also negative aspects that call into question whether I would recommend the dealership to others. I was presented with a vehicle that was dirty on the inside.
The vehicle was registered by Heinen, only after several calls on my part did I find out that the vehicle could be picked up, a callback/information from Heinen was again not forthcoming. I happily took over my new car, then the shock, the fuel gauge showed a remaining distance of 6 km, I just made it to the next gas station, which is unacceptable in my eyes.
Apart from Mr. Zengin's advice, I give the service a straight 6.
I recommend a thorough revision of the service concept to ensure customer satisfaction.
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Customer review & rating for:
Kauf Ihres Fahrzeugs
16/04/2024Anonymously
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Good day,
Thank you for your feedback.
We are sorry that the call back did not take place. We apologize for any inconvenience this may have caused and will ensure that this does not happen again. We will sensitize the team in Essen and point out how important a callback and smooth flow of information is for our customers. Thank you for your understanding - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
Thank you for the friendly advice Mr. Zengin!
On Friday the 12.4.24 bought and picked up vehicle . I recommend gladly further .
LG
Olek Marshunjak
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Customer review & rating for:
Kauf Ihres Fahrzeugs
14/04/2024Olek
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Thank you very much for the good review! We are very pleased about your words of praise. We wish you a safe journey and look forward to your next visit to our branch in Essen.
Best regards - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
Everything went perfectly from the first phone call to collection!
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
11/04/2024Neumann I.
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Thank you very much for the five stars and the positive feedback. We hope to welcome you back to our branch in Essen soon.
Best regards Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
The salesman was a great guy. The best I've ever had.
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Customer review & rating for:
Kauf Ihres Fahrzeugs
05/04/2024Frank Schramm
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Thank you very much for the five stars and the positive feedback. We hope to welcome you back to our branch in Essen soon.
Best regards Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
Very friendly and detailed advice. Highly recommended!
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
03/04/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Very nice and competent salesman. We felt we were in good hands at the dealership
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
02/04/2024Anonymously
4.00 out of 5
Good
Recommendation
Very friendly customer service. Employee took his time when handing over the car.
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Customer review & rating for:
Kauf Ihres Fahrzeugs
29/03/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Very nice staff, fast and uncomplicated processing. I felt that I was in good hands and well advised. Mr. Celik always answered my questions quickly and was very transparent in all processes.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
12/03/2024Anonymously
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Hello, thank you very much for the five stars and the positive feedback. We will of course be happy to forward your praise directly to Mr. Celik in Essen. Best regards - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
I received excellent advice from Auto-Center Heinen when buying a Suzuki Jimny and would buy a car here again at any time.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
08/03/2024Anonymously
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Thank you very much for the five stars and the positive feedback. We hope to welcome you back to one of our stores soon.
Best regards Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
We can only recommend this dealership in "Essen"! The purchase was carried out to our complete satisfaction. Special thanks go to Mr. Celik, whose competent, calm and very honest manner made the sales talk at eye level very pleasant.
We will be back
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
25/02/2024Marion Tack
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Thank you very much for the five stars and the positive feedback. We hope to welcome you back to our branch in Essen soon. Best regards Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
First of all, I would like to say a big thank you to
Mr. Faruk Celik. Everything was taken care of from A to Z. Purchase, redemption, deregistration is carried out immediately by the dealership. Purchase of a new Kia Ceed SW in white. Windows were foiled in black, black aluminum rims for the winter. just looks good. Registration with desired license plate 😊. Mr. Celik responds to all wishes and tries to implement them. Simply top. By the way, the car drives great and I've had many new cars. I would recommend anyone who wants to buy a car to go there for advice.
Greetings Lo Monaco.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
22/02/2024Anonymously
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Hello, thank you very much for the five stars and the positive feedback. We will of course forward your praise directly to Mr. Celik.
Best regards - Ilka Tiemann (Customer Satisfaction)
695 Reviews from
4 other sources
4.47 out of 5
Good
4.59 out of 5
Excellent
69 reviews on mobile.de
 
18/05/2024
4.50 out of 5
Excellent
561 reviews on Google Maps
 
24/07/2024
4.46 out of 5
Good
36 reviews on AutoScout24
 
02/04/2024
3.70 out of 5
Good
29 reviews on Facebook
 
05/07/2024
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All reviews and experiences about Motor Center Heinen Essen are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 14/03/2016  |  Last update: 26/07/2024   |  Report profile

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