It was difficult for us to answer the questions. Because we are really very satisfied with Mr. Krippendorf, so we "had" to always give 5 stars.
We are aware that this can quickly be classified as an unreflected favor rating for outsiders and suffers from credibility. Therefore, we would like to make our rating a little more concrete and substantiate it:
In the past years, we have carried out several web and store projects with freelancers as well as with agencies, where we have also had to pay one or the other "lesson money". We can therefore draw on a certain wealth of experience.
We became aware of Mr. Krippendorf, formerly Mr. Lampert, through a recommendation in social media. For our new store, we had asked some "lone wolves" as well as agencies for a quote (and were surprised to find out that some providers were so busy that they could not even respond to email inquiries).
Based on our experience, we were a bit skeptical at first. Are we in good hands with Mr. Krippendorf? Wouldn't a larger agency be preferable after all? As a sole proprietor, can Mr. Krippendorf reliably meet deadlines? Is it possible to realize a project at a distance, even if we have never met in person?
Already the first impression proved us wrong and immediately left a very positive impression on us. Friendly, competent, comprehensive but not intrusive we were already accompanied in the offer phase. Promises of deadlines (e.g. for telephone consultations, sending the offer) were kept to the minute (we have never experienced anything like this before). This did not change even after the contract was awarded.
The clear focus of Mr. Krippendorf on Shopware was also decisive. He knows exactly what he can do and where he is not the "right" man (e.g. deeper SEO topics). This sincerity find very confidence inspiring. Thus, Mr. Krippendorf is a real Shopware specialist who finds a quick, pragmatic but also high-quality solution to all questions. Listening well and responding to customer requests, a solution is also found in dialogue with us as customers.
Our experience with other providers was partly different: Here we sometimes had the impression that we were paying for our service provider's training.
The price was not decisive for us. Mr. Krippendorf has not been the cheapest provider, but certainly one of the most favorable, as long as one values quick and competent processing.
The cooperation at a distance turned out to be completely unproblematic from our point of view. Over the entire duration of the project, we never met in person. Since the support via telephone and e-mail always worked smoothly and reliably when desired or necessary, we did not miss anything. For somewhat more complex topics or questions, such as the import of data via an interface, Mr. Krippendorf took us by the hand with short, spontaneous and individually tailored video tutorials. A great service.
All in all, we were so satisfied with the cooperation that after implementing the project we decided to work with Mr. Krippendorf for a longer period of time and to sign a framework contract. So nothing stands in the way of future joint projects.
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