omega homecare GmbH puts its heart and expertise into providing 24-hour care at home. Our carefully selected caregivers create an atmosphere of trust in which those in need of care and their relatives feel they are in the best of hands. Together, we create high-quality care that blends harmoniously into everyday life.
The ProvenExpert Quality Seal is awarded to service providers who have received at least 10 customer reviews with a recommendation rate of 90% or higher.
The advice and the "empathy" on site were excellent!
Unfortunately, the well-intentioned offers could/can only be implemented in part, as in our case(medipe) makes its own decisions...
Thank you very much for your honest feedback. We are very pleased to hear that you found our advice and empathy on site to be excellent.
We take your feedback regarding the implementation of our offers very seriously. We understand that there have been restrictions due to decisions made by our partner medipe. In order to improve the situation and ensure even better coordination in the future, we will seek immediate contact with the agency.
Your feedback is extremely valuable to us and will be constructively incorporated into our processes. It will help us to continuously improve our service and optimize cooperation with our partners.
With best regards,
Your team from omega homecare GmbH
Very good, competent, courageous and individually tailored advice and support.
Always an open ear for individual concerns and a flexible approach to personal situations.
You immediately feel well understood and receive dedicated, empathetic support. Thank you very much !
Thank you very much for your extremely friendly and detailed review. It fills us with joy to hear that you found our advice and support to be competent, courageous and individually tailored.
Our aim is to treat every customer with empathy and commitment. Your words confirm that we are on the right track. We will continue to do our best to respond flexibly to personal situations and to listen to individual concerns.
Thank you once again for your trust and your appreciative words. They motivate us to continue developing our service.
Yours sincerely,
Your team from omega homecare GmbH
We feel very well advised and looked after by Ms. Richarz and can only recommend her highly.
She is always there as a contact person and gets back to us immediately if we have any questions and is always nice, friendly and very empathetic. We are very satisfied with Ms. Richarz and omega homecare.
From the first contact, a trusting and transparent communication was maintained and a serious offer was made for the individual requirements on our part. We would use the services of Omega Homecare again at any time.
Thank you for taking the time to rate us. We are very sorry that your experience with our service did not meet your expectations.
As you did not provide any specific details about your dissatisfaction, we would like to invite you to contact us directly. This is the only way we can understand the reasons for your negative review and make specific improvements.
Customer satisfaction is our top priority. We would like to take the opportunity to learn from you and optimize our service. All feedback is valuable to us and helps us to improve.
Please contact us on 0800 800 9 200 or kontakt@omega-homecare.de so that we can discuss your concerns personally and find a satisfactory solution.
We thank you for your openness and hope to hear from you soon.
With best regards,
Your team from omega homecare GmbH
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Profile active since 04/05/2023 | Last update: 11/12/2024
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Thank you very much for your honest feedback. We are very pleased to hear that you found our advice and empathy on site to be excellent.
We take your feedback regarding the implementation of our offers very seriously. We understand that there have been restrictions due to decisions made by our partner medipe. In order to improve the situation and ensure even better coordination in the future, we will seek immediate contact with the agency.
Your feedback is extremely valuable to us and will be constructively incorporated into our processes. It will help us to continuously improve our service and optimize cooperation with our partners.
With best regards,
Your team from omega homecare GmbH