ScanHaus Marlow GmbH

Ms. Krebs was highly professional and competent. Our questions were answered in detail and transparently.

I would like to rate them, but was not at all in this model house but in Berlin at the B1,B5 and there the advice was excellent

Consultation was very good - the model house was not appealing

Our first contact with ScanHaus Marlow, was with Oiver Umlauf the salesman, who advised us very competently and friendly.
Our architect in charge, Mrs. Hadlich, was also very competent, incredibly nice and accommodating and really made our every wish possible. In addition, she has worked closely with our local building authority.

We had the best construction team you could wish for.
Special praise goes to Mr. Michael Koch and his colleague Rene.
These two have done a first-class and correct job, often after hours.

Our site manager, Mr. Matthias von Rotenhan, was always on site and took care of everything and every little thing immediately.

Conclusion...We would build with ScanHaus Marlow at any time and always again.

MFG Fam.Dumont-Zorn

The advertising on TV is great, the reality unfortunately looks different.We are totally disappointed by the conversation in Marlow.Since one could have saved the way and the time.So an arrogant and arrogant sales consultant we have not yet experienced.We have now turned to a regional construction company - all great.

We were only sporadically on site during the construction process.our site manager Mr. Rohrbach
was always available by phone if there were any questions or problems.we are
overall satisfied with our construction project, which is so in the current time on the construction
so runs off.
MfG Fam.Heinze

We are extremely satisfied with Ms. Knobloch. The consultation was super transparent and informative. Although we had talks with 3 other construction companies beforehand, the decision was ultimately very easy for us. The cooperation with the financier is also optimally coordinated, so that one feels very well taken care of and optimally advised. We are incredibly excited about the planning & construction phase and now of course hope that our expectations are also met as much as possible.

The presence of the construction manager and the advice of the finishing team were very helpful for us. One shortcoming for us was the glued window frames, which were difficult to clean.

In the planning, prices were given that are no longer up to date ... Example soil replacement - calculated 9000 € ... real it was 30,000! A break in the neck for every builder who does not have a larger buffer. Please get in touch with the respective companies and update this ... is really important.

All deadlines were met it. Construction schedule adhered to. The employees and subcontractors were
competent and motivated. The site manager was available to us with advice and support. In the acceptance protocol
have not yet been dealt with.

Customer service and speed of processing top.
Gladly again

We would like to talk in detail in a personal meeting with responsible persons from ScanHaus, several adversities have occurred.

ScanHaus Marlow will be remembered by us as an extremely reliable company in every respect. During the initial consultation and planning of the financing, a coherent financial concept was created. The planning of our house took place in 2021, the construction in 2022. Despite the difficult international situation in 2022 and the COVID pandemic, all agreements, deadlines and not least the calculated costs were adhered to during the construction phase. The feared price increase during construction did not occur. Minor defects were immediately and satisfactorily remedied after consultation with the construction management. The coordination of the in-house services was also uncomplicated and reliable.

As a small suggestion, we would recommend updating the price calculation during the initial consultation as a basis for financing. Here, not only pure installation costs (e.g. sewage treatment plant), but also peripheral costs of the necessary in-house services (civil engineering work) should be roughly included in the calculation.

Everything went without problems. It is the 2 house and we would always build again with Scan Haus.

The planning phase was disastrous: the planning of the ancillary costs does not even correspond to half of the reality. Scanhaus changed the architect 3 times. During the sampling half of the house equipment offers were "no longer available". The construction drawings had to be corrected by us several times due to unclean architect performance. The building application was submitted incorrectly (the associated loss of time cost us several thousand euros: lost building subsidy and commitment interest from the building loan). Further delays and the associated expiration of the price guarantee cost us another 6000 euros due to the Scanhaus price increase.

The construction execution, on the other hand, was perfect. Support by the construction manager very good. Fast and accurate completion of the order. Perfectly timed sub-trades. The quality of the building material was very good.

The planning phase and also the construction ran very well and smoothly. We were very pleased that the communication between us and the construction team went so smoothly. Nice people!!!
However, the general condition of the construction site was rather messy and everywhere were scraps and materials lying around. Even after the departure of your people. The sign is also still lying around with us. A bit of a pity.
Otherwise we are very happy with what you have built for us.
Many thanks and happy work to the whole team of Scanhaus.

Consultation, planning and communication were at the highest level from the very beginning. During the construction phases, the advice from the construction manager was super and very helpful for us and he quickly found solutions to the problems that arose. The cooperation with him was very pleasant. Thank you Mr. Reiner

The decisive answer for all those who are considering building with Scanhaus: yes, I can recommend this company, because our (often very high) expectations have almost never been disappointed.

**Sales**.
The sales partner was not very fit in the house building business.... Here you have to differentiate, because it was not an employee of Scanhaus. Nevertheless, a little more attention should be paid to good coaching here. Some promises later turned out to be empty, one noticed that the nice gentleman was mainly interested in his commission.
A suitable model house was not to be seen, i.e. we signed our work contract in the blind flight. Idea from me: maybe offer detailed info here for each house type instead of just referring to a small floor plan drawing in the main catalog (see. SH 122 Var. D).

**Planning**
Our planning started still in the middle of the pandemic. Here Scanhaus reacted by sending USB sticks with all kinds of data sheets, photos and so on to builders. So also the sampling took place by phone (about 5. hours on the phone and screen were already very exhausting). So we could order here also again only in the blind flight: Door handles, roof tiles, windows.... everything only from photos. If you don't have a good imagination, you would be lost here at the latest. It worked for us, but it was only a moderate substitute for real sampling.

In retrospect, we are a bit sad that we were never offered a REAL alternative for the invitation to Marlow. Actually, Scanhaus invites us to Marlow to the hotel, the next day we have a good breakfast and then we go to the sampling. Thanks to Corona, of course, this was cancelled.

Our architect was very eager, you could tell that she had to manage many other projects in parallel. Even when we were very demanding, she always reacted quickly. Dear Mrs. Rocke, you often had a hard time with us, but we thank you for the friendly cooperation and that we are now sitting in a well thought-out house, exactly as we planned it together.

**Organization
We often had to proactively address many things to get them worked on. For laymen it is sometimes hard to keep track of things, but all in all, we worked our way through it well together with Scanhaus. What I was missing at the very beginning was an overview of what specifically happens in what time frame. Like a schedule, a checklist.... Something that would give me, as an inexperienced builder, a roadmap to follow.

Here, the construction schedule, as it then exists in the "final" phase, helped me a lot. With a concrete date and which construction phase comes next, this plan was our anchor for all further planning.

**Placing day/Celebration of completion**
We would like to take this opportunity to express our appreciation for the motivated and hard-working site team! A well-rehearsed team, in a good mood, every move seems to be done right, everything runs like clockwork. We were just thrilled how the team set up our house within one day! On the second day, the final work and the topping-out ceremony followed. Since the colleagues wanted to leave on time, we had a barbecue for lunch. It was a great experience and thanks to the friendly team, it will probably remain in our memories most intensively.

**Construction**
To be on the safe side, we had also hired a construction expert. He was more than satisfied during the whole construction period, praised every time the high quality materials and had to look for mistakes, so that he could write down something for his money ;). This gave us, as builders, the good feeling that Scanhaus obviously builds to a very high standard, in terms of the materials chosen and the exemplary workmanship.
The construction schedule was followed exactly, some works were even finished 1-2 days earlier, which can also be attributed to the planning skills of our construction manager.
What was certainly also very conducive to the smooth process was that we were able to observe the progress on site at any time and ask questions. Due to our frequent presence, many questions and problems could also be clarified in a short and direct way. I can really only recommend to every builder to visit the construction site at least every 1-2 days.
In short, everything was completed on time and to a high standard.

**Construction manager
Unfortunately, the issue of site managers began with a small odyssey for us. Our site managers changed so often that we ended up with 4 (!) site managers until we told the customer service that we would not accept any more changes. After all, this back and forth had actually cost us several thousand euros: one site manager says "you absolutely need that", the second says "Nope, you don't". The third in turn: "Of course you need that". Then one spends money, so that number 4 says "Had we actually not needed".... In fact, I have already been warned by an acquaintance in the construction industry that you change construction managers frequently. Whatever the problem is at this point: I strongly recommend fixing it. Not only does it hurt your image, but it is very confusing (and as in our case, costly...) for builders.

However, we were very pleased with our number 4, Mr. Steinmann! Even though I had to get used to his way of doing things, he was always eager to answer all my questions immediately. He coordinated all trades, planned and organized goal-oriented and if necessary also lends a hand. At this point also once again a big THANK YOU to you, we are glad that we could complete this project with you!

**Customer Service**
During our planning phase, the customer service team was introduced so that we no longer had a direct line to the architect. For us this was very strange at the beginning, because we now had to explain our whole building situation every time anew. On the other hand, we never had any contact with our architect since that day, which still seems strange to us today (we hope you're doing well, Mrs. Rocke ;).

BUT: the customer service team deserves a 1+ with asterisk. In these one and a half years, there was not a single phone call where they did not react competently, friendly and quickly. Quick signature for the building authority? Fill out a form for the bank? Information on the further procedure? Everything was taken care of on the same day, questions answered in the shortest possible time. I can only thank them for the great handling of my concerns!

***FAZIT***
We are satisfied with Scanhaus and the result, which we will move into next week! Some of the processes were a bit choppy at first, but then they flowed smoothly. That's just the way it is with a project that lasts over 2 years. And we are more than fine with it!
Our expectations were met, we are glad to have chosen such a reliable partner for our construction. In case of doubt, the decision was almost always made in our favor and in case of problems, a deal was always found that was okay for both sides. We would build with Scanhaus again anytime!

We were super well and nicely advised from the beginning. Everything went smoothly and they were always ready to solve it even for special requests, although it would not always have been the task. We can only thank the consultant Mr. Ney, architect Ms. Gerant and site manager Mr. Rickert. Super nice craftsmen were on site, all questions were always patiently listened to and answered. I would recommend anyone to have a house built through scan Haus. Everything went according to plan. Thank you very much again for taking care of us!

We were/are particularly disappointed that the initial consultation in selecting and purchasing the house set up a financial plan that had nothing to do with the ultimate financial burden.
Also, I personally took on an insane amount of tasks in the construction process that I would have expected my construction manager to do. In principle, for a "turnkey prefabricated house", there are too many personal responsibilities that I had to take on myself.
Unfortunately, our construction plan was not adhered to at all. Only after I appeared very unpleasant on the construction site, the work was accelerated. This mainly involved work by Elektro Frank, which was contractually agreed. Key handover would have been on 31.8.22. NO electrical work had been done by that date. This was always excused with "much to do". Also until the delayed "handover of keys" on 05.09.22 no electrical shutters were working (but contractually agreed). To be honest, to this day 09.09.22 not everything is ready and the construction lock continues in the house.
This is already quite disappointing.