ScanHaus Marlow GmbH

Were very satisfied with the architect, construction management, construction and finishing team of ScanHaus.
The building partners Bodenplatte Wolz, CP/Elektrobau H. Seim, Teppen und Innentueren Derstappen GmbH and Multitherm Montage GmbH Mr. Richter were also very good. However, the word prefabricated house should be
be redefined.

Very nice friendly contact with Mr. Meyer. Is also happy to answer any questions.

Good consultation. Many things addressed. Nothing important forgotten. Reference to the possibility of a preliminary contract at the end of the conversation was unnecessary and lost some trust. But overall very positive.

Our questions were all answered in a friendly and competent manner - when we wanted another alternative (bungalow) this was answered quickly

Has so far come to no result, but is due to the fact that our building site has shattered
Therefore, also no rating for price / performance

Mr. Frieg is a very competent contact person. He is characterized by his outstanding sympathetic manner, sovereignty and reliability.

We can only recommend him and are glad that there are people like Mr. Frieg who do their work honestly and trustfully.

After teething problems in the planning, but which were Corona conditional, everything went great.
The Stell team and the construction team were the absolute hammer.
The trades that have subsequently taken over the work were also through the bank away, top.
The delay of 4 weeks was ridiculous and unfortunately also due to Corona.

We really wanted it! Yes, we really wanted to build with Scanhaus Marlow!
Luckily, we pulled the ripcord just in time and didn't sign the "ready-to-sign" contract.
a few reasons:
- wrong planning due to wrong specifications by Scanhaus, building project rejected by the building authority - e.g. specification by Scanhaus: You have to build 3m away from the property line. Building authority says: You have to build on the property line.
- wrong documents are enclosed to the contract, which should be part of the contract (e.g. description of construction work, drawings), the correct documents would only be available after the architect's meeting, which should take place AFTER signing the contract.
- massive surcharge policy, eg for architect 3900 euros extra, costs for excavation floor slab 15.000 Euro (normal soil, so no rock that would have to be blown up or similar), 2700 extra charge for reinforced roof construction because the building instead of 255m above sea level should stand at 275 m above sea level, construction waste container 2x7.5 m3 to be carried by builders, shower channel 990 Euro, Interior door per piece 490 euro extra (but only 250 euro credit, if one needs a door less), muntins for the window per muntin field 40 euro (makes with 6 fields 240 euro per wing), surcharge for shutters with electrical drive per piece approx. 1500 euro etc etc... The list could be continued arbitrarily
Result: Very pushy sales behavior with much pressure against the prospective customer (you MUST sign now, next week it becomes more expensive), one gets nothing in the hand is to cede however everything, contract without time defaults, no planning adapted to the property, no planning adapted to the local building regulations, all individual desires are to be clarified only after signature of the contract (naturally against surcharge)
The offer of a competitor has now been accepted and saves us a lot of time, stress and money.

From the consultation to the construction manager very good communication. Only in the architecture and drawing it took a little longer. Short deadlines and very uncomplicated process of building the house. All in all, if the builder adheres to the specified procedure / deadlines a smooth house construction.

Absolutely competent and nice construction team!

We build already the 2nd time with Scanhaus - of course for the reason that everything works so smoothly.
However, we were now not satisfied with our architect. Here was not sufficiently or incorrectly advised and informed before the construction phase regarding earthworks and floor slab, so that in the end it has come to considerable additional costs. very sad....

Mr. Dornbusch is really very competent. We are looking forward to the house construction.

The consultation was only sufficient because we never spoke to our architect in person and as a result there were some errors in the plans that we had to correct ourselves on the construction site. The construction teams only worked according to plan. They were good, but we had to make changes ourselves. We also took out some work and contracted it out ourselves, since we weren't allowed to look at anything in Marlow and had to pick everything out ourselves from companies. Since we didn't get any other discounts, we went to our home contractors. Our construction manager was overworked and therefore not always there on the dates. One problem was of course the heating. First it doesn't come and then we found out that cold and hot water were mixed up. That was then very much delayed. Now we have moved in and are satisfied.
Claus Wicke

I would like to mention that I was generally satisfied with the process.
My architect, Mrs. Rocke and also my site manager H. Hille were very good.

Best and absolutely also by name I would like to mention the construction team 41 Guido Ponath and Bernd Eisenblatter.
I and also my neighborhood were amazed how hard-working and always friendly they were.
No matter if after 8 or 10 hours of hard work, no matter what the weather, there was hardly ever a break.
These two employees are very determined.
They are both very concerned with customer satisfaction.
No matter what questions or requests one had, there were always solutions and advice.
Mr. Ponath in particular is very solution-oriented. You can tell that customer satisfaction is his top priority.
Employees like these two are unfortunately rare these days.
I know what I'm talking about because I have a company with 35 employees myself.

Because of especially Bauteam 41, the construction manager H. Hille and the architect Fr. Rocke, I am happy to recommend ScanHaus.

Personally, I would be very pleased if you could once again express my heartfelt thanks to exactly these 4 employees of mine.

Too long a standstill after the contract was signed.
We didn't know for quite a while when things would continue and how. From the announcement of the construction schedule, everything went smoothly and according to specifications.
I unfortunately lacked for advice suggestions on how to do what.
Would have planned some things differently in retrospect, if I had known what looks like / is built. For example, floor-to-ceiling windows / patio door. (Is possibly because we could not make a factory visit due to Corona).
But are very satisfied with the work. Recommend Scanhaus very gladly ☺️

Especially positive is the quality and craftsmanship with which our ScanHaus was built. There is really nothing to complain about in the implementation. ScanHaus uses very good craftsmen who know what they are doing. The staff was very friendly from planning to completion and was always able to help with questions. The 18-month price guarantee and the payment of the entire house price only upon delivery of the finished house are also of great advantage. We can definitely recommend ScanHaus.

The time from consultation to handover of the house was a little long at 3 years, but it has to be said that due to the property search, one year was at the expense of us as builders.

A general evaluation for the entire project would give a false picture, therefore the following splitting:

Initial consultation and sale 2/5 stars

Consultation and accessibility was good and questions were answered.
BUT: Misinformation, false promises, important information was withheld, miscalculation in the costs and the misadvice in the financing (this we have fortunately finally settled with our house bank).
With regard to other evaluations, we are not an isolated case and it would be nice if the sales staff were better trained.

Planning by the architect 1/5 stars

How the performance of the architects of ScanHaus is we can not judge. We got an architect from Grimmen for inexplicable reasons and advise every future builder insists on an internal architect. The performance could be judged as insufficient. Query according to scheme F, no advice, fatal misplanning and misinformation, the resulting over and under list was a disaster.
This good man has cost us not only nerves but also a lot of money, which is now missing elsewhere. Let's take an example: Towel heating not usable because the safety distances to the bathtub and shower are not observed.

Planning team and customer service hotline 4/5 stars

Reachable, a sympathetic ear and solution-oriented. Good support.
Ms. Wötzke deserves a particularly positive mention here. If it hadn't been for her, we probably would have thrown the project away. She was able to solve some of the problems through the architect and always took time for us. Many thanks for this : )
Small minus point, because it took quite often days to get an answer when communicating by mail. Calling was worth it ; )

Stellteam 5/5 stars

Mr. Groß and his Stellteam I would wish every builder. : )
Super support, questions were always answered, if there were problems, it was taken care of immediately. It could not have been better. Also here many thanks for your performance: )

Subcontractor 4/5 stars
We were very satisfied with the performance of the subcontractors. The communication in the area of plumbing was not so great in advance and their prices for additional services already pretty hefty.

House 4/5 stars
Thanks to bad advice and bad planning unfortunately a house with some cutbacks become.
Also, we are now the proud owners of a crane parking space for 5,000.00 €, which was ordered by ScanHaus but never used. Would be nice to find a solution for this.
The quality and the price-performance ratio are good.

In the end, however, we have now arrived at our dream house, happy and satisfied.
We would recommend ScanHaus with appropriate references.

Best regards
Buchholz family

We will definitely come back to you at a later date many thanks for your efforts

Everything worked out great from start to finish. The site manager was always available. There were no problems at all. The employees of the various trades already knew each other from previous construction projects.
I would recommend Scanhaus to anyone!

The consulting service was moderate. Some points were not taken into account or not addressed at all. The architect meeting was, as it turned out afterwards, rather a waste of time, because some important things were not or not properly communicated. The sampling by bad pictures in any PDF files, I would not do so again! The plumbing sub was outrageously overreaching. All communication with Scanhaus was rather poor and slow. The installation and construction crew alone surprised us very positively and we were very happy with the guys. Therefore, there is a good for the implementation. As well as with the construction manager, who still tried to save what went wrong in the consultation and the architect meeting. We would probably recommend ScanHaus to others, but we would add some warnings and advice to the recommendation.