DB Autohaus Cloppenburg

Markenübergreifender Gebrauchtwagenverkauf & Mehrmarken-Werkstattservice

DB Autohaus Cloppenburg
410 Reviews i
published (99 %)
out of 411 reviews
Contact information
At DB Autohaus Cloppenburg - a branch of Deutsche Bahn Connect GmbH - we offer you a wide range of used cars from all manufacturers and brands. Find your dream car from over 10,000 attractive used vehicles on offer every year. Whether you are...

Contact information

DB Autohaus Cloppenburg
Max-Planck-Str. 11-13
49661 Cloppenburg
Germany
Directions

Contact person
Michael Rohde

Review from 05/03/2024  
1.00 out of 5
Poor
Service on offer
Top competencies

Customer satisfaction

4.58 out of 5
43 Reviews

Trustworthiness

4.74 out of 5
34 Reviews

Timeliness

4.66 out of 5
32 Reviews

267 Reviews on ProvenExpert.com

1.00 out of 5
Poor
I tried to make an appointment for a test drive. Unfortunately no answer.
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
05/03/2024Anonymously
2.20 out of 5
Fair
I would not recommend DB Autohaus to anyone. When I asked for a briefing on the car at the handover, the only answer I got was "You can read all about it in the manual".
I am in daily contact with customers myself and cannot afford such an unacceptable answer.
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Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
01/12/2024Anonymously
5.00 out of 5
Excellent
Recommendation
We have been a customer for years
and have now bought 3 cars from you.
We very much regret that the workshop is closed or can no longer be used by us.
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Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
12/04/2023Michaela Dumstorf
5.00 out of 5
Excellent
Recommendation
Super service and always friendly
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Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
07/21/2023Neugebauer, Jürgen
1.00 out of 5
Poor
We bought a Ford Focus. After picking up the car, we unfortunately noticed a few days later that the air conditioning is broken. So we bring the car to the workshop for inspection. The promised return in the course of the day did not happen, so I had to call the dealership myself in the evening. The air conditioning compressor was broken and had to be replaced. The Sevicemitarbeiter informed me that the car suddenly still has an extended factory warranty and we have to pick up the car again and bring it to an authorized Ford workshop for repair. When we bought the car, nothing like this was ever mentioned. After complaining several times, the employee passed the phone to his colleague, who told me that the defective part had been ordered and would be installed. The vehicle was then repaired and when we picked it up, we were bid farewell with the words: "We have checked again, that car really still has an extended Weksgarantie and next time you go straight to a Ford dealer."
After consultation with an automotive expert from TÜV-Süd, the functionality of the air conditioning system should have been checked by the dealership during delivery. This did not happen and we were sold a defective vehicle. In the end, we are stuck with the travel costs (a total of 6 trips of 75 km each) for the repair, since the extended factory warranty was never mentioned in the sales talk.
In summary, the dealership is not to be recommended and our next car will definitely be bought elsewhere.
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Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
07/21/2023Anonymously
4.00 out of 5
Good
Recommendation
Only on my last mail, I have received no more answer also no absence note. I asked if they could not send me the vehicle title regardless of the status of the repair work, because I came to work badly without a car. There came no more answer.
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
04/04/2023Holzgrebe, Bärbel
1.40 out of 5
Poor
Two months ago I bought a car from Mr. Harun Balci for export to Bulgaria. As of today I am still waiting for my VAT deposit to be refunded and I have not received a replay to my emails when will happen! Extremely unfair treatment!
Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
09/22/2022Julian Iliev
DB Autohaus Cloppenburg Comment from DB Autohaus Cloppenburg:
Dear Mr. Iliev,

we are sorry that you are not satisfied with our service.
We have statutory due diligence obligations for VAT refunds within the EU. On this basis, the documents submitted after the export are checked again and then released. This verification procedure takes a certain amount of time due to the high volume of export cases.
We try to keep this duration as short as possible. However, we still have to comply with our due diligence obligations.

Kind regards
DB Autohaus Cloppenburg
5.00 out of 5
Excellent
Recommendation
I have been very satisfied with the workshop for 30 years now. The only regret is that the company is no longer an Opel authorized workshop.
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Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
06/28/2022Ansgar Fortmann
5.00 out of 5
Excellent
Recommendation
Herr Schwarzien hat sich viel Zeit genommen und mich Transparent und Ausführlich beraten. Zum Verkauf kam es leider nicht weil ich zu lang gezögert habe, deswegen kann ich auch nur die Beratung bewerten, die vorbildlich war!
Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
02/09/2022M. So.
5.00 out of 5
Excellent
Recommendation
Bei der Suche nach einer Mercedes C-Klasse T-Modell bin ich in den verschiedenen Autoportalen immer wieder auf den Seiten der DB-Autohäuser gelandet. Mein Wunschfahrzeug war dann in Cloppenburg verfügbar. Vom ersten Telefonat, über die Fahrzeugreservierung bis zur Kaufabwicklung und Abholung ist alles reibungslos abgelaufen. Die Preise sind sehr gut kalkuliert.
Ich möchte an dieser Stelle die beiden freundlichen und kompetenten Herren Verkaufsberater Blazejak und Schwarzien lobend erwähnen. Die beiden verstehen ihr Handwerk. Ich kann das DB-Autohaus nur weiter empfehlen.
Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
08/27/2021Michael Osterloh
5.00 out of 5
Excellent
Recommendation
Wir sind rundum zufrieden! Angefangen von den hilfreichen und netten Verkäufern bis hin zur super freundlichen Dame an der Zentrale die uns wirklich sehr geholfen hat. Trotz der momentan schwierigen Situation wurden wir absolut freundlich und hilfsbereit bedient. Es wurde jederzeit auf den Coronabedingten Abstand geachtet, ohne uns "aus den Augen" zu verlieren.
Das Autohaus ist toll und das Auto ist der Hit!
Wir können das DB Autohaus in Cloppenburg uneingeschränkt weiterempfehlen!
Vielen Dank aus Filsum :-)
Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
03/06/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Mir hat der komplette Ablauf bis zur Abholung des Autos sehr gut gefallen. Es wurden alle Absprachen eingehalten und man wurde von allen Mitarbeitern immer freundlich bedient. Ein besonderer Dank geht an Herr Josef Blazejak, es hat sehr viel Spaß gemacht bei ihnen ein Auto zu kaufen.
Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
12/10/2020Andreas Ahrens
5.00 out of 5
Excellent
Recommendation
sehr gute Beratung und Kundenservice
Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
12/04/2020Rudi Kaminski
4.40 out of 5
Good
Recommendation
Gute Beratung , Zuvorkommend , Freundlich . Hab mich gut Aufgehoben gefüllt!
Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
12/02/2020Wilfried Sobing
5.00 out of 5
Excellent
Recommendation
Wir haben einen Renault Kangoo und einen Mercedes C 200 T Model gekauft. Beide Fahrzeuge haben und vom Autohaus überzeugt. Unser Verkäufer hat und sehr gut Beraten und sich um alle Abwicklung gekümmert. Alles lief innerhalb 1 Woche über die Bühne und wir möchten uns noch mal ganz Herzlich an das Autohaus und unseren Verkäufer dafür bedanken. Wir können das Autohaus sehr zu Herzen legen. Preis ist man uns auch sehr entgegen gekommen. Danke noch mal
Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
5.00 out of 5
Excellent
Recommendation
Ich war sehr zufrieden, immer wieder gerne . Zuverlässig, freundlich, hilfsbereit super.
Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
11/17/2020Larissa Ruetsch
5.00 out of 5
Excellent
Recommendation
Top Werkstattleiter, Herr Laing,sachlich und kompetent
Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
11/10/2020Torsten Blum
5.00 out of 5
Excellent
Recommendation
Haben 2 Fahrzeuge innerhalb 4 Wochen gekauft und können uns nur bedanken an unseren Verkäufer und auch die Werkstatt hat klasse Arbeit geleistet.
Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
5.00 out of 5
Excellent
Recommendation
Vielen Dank für die schnelle und unkomplizierte Hilfe!
Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
10/20/2020Müller
2.40 out of 5
Fair
I was not informed about the damage to the bumper and the sliding door. After the customer discovered the damage (complete painting of the bumper), it was presented as faulty preparation of the vehicle. The damage was recorded in Bad Salzuflen and a justified complaint was made to the reconditioner. The result is open!
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
10/09/2020Andre Fröse
143 Reviews from
2 other sources
4.49 out of 5
Good
4.80 out of 5
Excellent
16 reviews on DIE AUTOHAUS KENNER
 
02/27/2024
4.45 out of 5
Good
127 reviews on mobile.de
 
05/11/2024
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* All reviews and experiences about DB Autohaus Cloppenburg are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 04/27/2016  |  Last update: 05/20/2024   |  Report profile

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