DB Autohaus Maintal

Markenübergreifender Gebrauchtwagenverkauf & Mehrmarken-Werkstattservice

DB Autohaus Maintal
TOP SERVICE PROVIDER 2024
4.65 out of 5
Excellent
1,407 Reviews
Contact information
DB Autohaus Frankfurt moved to Maintal in August 2017. At our new location, you can expect a much more extensive range of used cars, more customer parking spaces and good connections to the highway network and local public transport.

At DB...

Contact information

DB Autohaus Maintal
Otto-Hahn-Straße 4-12
63477 Maintal
Germany
Directions

Contact person
Stephan Matschke

Images & Videos

97% Recommended
Excellent (4.69)
Cost-performance ratio
Excellent (4.62)
Top competencies

Timeliness

4.68 out of 5
141 Reviews

Communication

4.55 out of 5
137 Reviews

Customer support

4.54 out of 5
138 Reviews

1,212 Reviews on ProvenExpert.com

4.69 out of 5
Excellent
2.00 out of 5
Fair
The handling when picking up was weak for me. no briefing wanted to have my license plate advertising on the car right away the answer they have to do it themselves ok no problem you just don't get your hands dirty. Not to forget the tires on the vehicle I can also renew the man so a car on the road train load.
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
03/10/2024Partyservice & Feinkost Moret
4.80 out of 5
Excellent
Recommendation
I was particularly satisfied with the complete handling (inquiry, processing and handover) by Mr. Kraft and the technical department (workshop).
Unfortunately, the waiting time between purchase and handover is too long.
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
03/08/2024Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
Thank you for your positive review.
Due to the high demand, we currently have a slightly longer lead time.
However, we are working on our processes and hope to be able to provide you with your vehicle more quickly in the future.
Nevertheless, we are pleased to hear that you were satisfied with us and our service.
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
Very good support for all questions; open and honest communication.
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
03/01/2024Ralf F.
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
Thank you very much for your 5-star rating.
We will be happy to answer any questions you may have in the future.
Your DB Autohaus Maintal
4.00 out of 5
Good
Recommendation
It took weeks from purchase to delivery. The license plates were screwed on crooked, new holes had to be drilled. The vehicle had new scratches when it was handed over. Fortunately, these could still be polished out. This assessment was prefabricated and very good in all areas. It was subsequently corrected by me. Otherwise, everything was great.
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
02/29/2024M. Z.
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
Thank you for your positive review.
Your DB Autohaus Maintal
3.80 out of 5
Good
Recommendation
Everything satisfactory so far!
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
02/27/2024H-B
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
Thank you for your positive review.
We are pleased to hear that you are satisfied with us and our service.
Your DB Autohaus Maintal
4.80 out of 5
Excellent
Recommendation
Professional handling, relatively long waiting time
waiting time until handover, but this speaks in favor of the company. Gladly again at any time.
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
02/21/2024Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
Thank you for your positive review.
Due to the high demand, we currently have a slightly longer lead time.
However, we are working on our processes and hope to be able to provide you with your vehicle more quickly in the future.
Nevertheless, we are pleased to hear that you were satisfied with us and our service.
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
As a DB employee buying a DB car privately from former stock, I found both the advice and the transaction to be professional and, above all, honest. The documentation was very good, all open questions and previous maintenance issues were very transparent. Undoubtedly a fair, honest purchase offer that I am happy to talk about. There are enough dealers who are not as reliable and transparent. Thank you for that. Jürgen Karl, DUSS mbH
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
02/05/2024Jürgen Karl
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
Thank you for your 5-star rating.
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
The DB Maintal dealership is highly recommended. The professional and very friendly service should be emphasized.
As a customer, you are very well looked after there.
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
12/14/2023Ostermann, Oliver
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
Thank you for your 5-star rating.
Your DB Autohaus Maintal
1.80 out of 5
Fair
Hello, we were initially well advised by the two salespeople. After we picked up the vehicle, the service was no longer really available. At first the air conditioning didn't work after they thought we weren't able to operate it. I have still not received a reply to my last email. The vehicle is ok so far, but we have some concerns about the drive and the rear wheels. We will be taking the vehicle to a workshop soon to have various things checked. I insisted that the major inspection be carried out when I bought the car, so I don't understand why we still found quality defects. Unfortunately, I have to admit that the advice I received from your sales staff after picking up the vehicle was very poor. As I said, I have still not received a reply to my email. I would very much like the dealership to continue to respond to our inquiries and to address the points raised. In short, we are quite disappointed and I had expected a better follow-up for a used car purchase of approx
20,000 I expected a better follow-up service.
I would expect someone from their dealership to get back to us in the next few days to discuss further steps with them.
Best regards
Massud Fazelly
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Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
11/17/2023Fazelly, Massud
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Hello Mr. Fazelly,
We are sorry that you were not satisfied with the sales experience.
Your sales advisor has already contacted you and we will follow up on your concerns.
We would be delighted if we could continue to welcome you as a customer and give us the opportunity to convince you of our service.
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
Very nice contact and flawless processing...any time again...!
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
10/30/2023Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your 5 star rating.
Your DB Autohaus Maintal
4.80 out of 5
Excellent
Recommendation
The seller has always taken care of us promptly and personally.
Show original
Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
10/28/2023Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
Thank you very much for your positive evaluation.
Your DB Autohaus Maintal
1.60 out of 5
Fair
The customer service representative Mr. Kraft barely cares about the customers will never buy from DB Autohaus again....
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
10/24/2023Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
We are sorry to hear that your experience with our sales consultant Mr. Kraft was not satisfactory. Please accept our apologies for any inconvenience this may have caused you.
We place great importance on providing excellent service to our customers. We will take your feedback as an opportunity to review our internal processes and ensure that such situations are not repeated in the future.
We would be delighted if you would give us another chance to regain your trust. Should you have any further concerns or require further information, please do not hesitate to contact us.
Yours sincerely
The team from DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
Service is top,like to come by again 👍👍👍
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Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
10/17/2023Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your 5 star rating.
Your DB Autohaus Maintal
4.40 out of 5
Good
Recommendation
What I did not like was that I could not do a test drive because there was no red license plate available.
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
10/11/2023Saalmüller, Klaus Rudolf
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
Thank you very much for your positive evaluation.
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
Thanks for the good service
Show original
Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
09/26/2023Rupp
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your 5 star rating.
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
Am very satisfied with the service
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Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
08/23/2023Rose
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your 5 star rating.
Your DB Autohaus Maintal
4.40 out of 5
Good
Recommendation
Great selection, great advice and smooth processing. Recommend the DB Autohaus just diligently in the circle of acquaintances...😁
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
08/11/2023Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
Thank you very much for your positive evaluation.
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
A very pleasant buying experience! We became aware of DB Autohaus Maintal via mobile.de. After a short telephone contact, an on-site appointment was fixed. Afterwards, we were able to look around the premises and narrow down the vehicles of interest. We then received the corresponding vehicle keys and were able to look at the vehicles in peace and alone. Quite quickly 2 favorites were identified and with this information we went back to our salesman, Mr. Ebensperger. Here we received a super info to the selected model and its history. We were satisfied with the sale and the trade-in. We found this unobtrusive, yet attentive customer treatment very pleasant. A few days passed between the purchase and the handover, but the vehicle then also had a new general inspection and all relevant defects had been rectified. This great purchase experience, underpinned by the top support from Mr. Ebensperger, moved us on the day of pickup to consider another vehicle. I think that we will close another deal in a few days. Our conclusion: DB Autohaus Maintal is a top address!
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
08/10/2023Stefan Weber
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your great 5-star rating! We are very pleased that you were satisfied with our service.
We hope to welcome you back soon and provide you with another first-class experience!
With kind regards
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
I would like to express my special thanks to the sales consultants Mr. Ebensberger and Mr. Hein for the smooth purchase transaction.
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
08/10/2023Stephan Grau
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your 5 star rating.
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
Great service, great advice from Mr. Kraft and generally highly satisfied with the whole process!
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
07/31/2023Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your 5 star rating.
Your DB Autohaus Maintal
195 Reviews from
2 other sources
4.38 out of 5
Good
4.90 out of 5
Excellent
60 reviews on DIE AUTOHAUS KENNER
 
08/03/2023
4.16 out of 5
Good
135 reviews on mobile.de
 
03/11/2024
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All reviews and experiences about DB Autohaus Maintal are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 04/27/2016  |  Last update: 03/19/2024   |  Report profile

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