Hello, we were initially well advised by the two salespeople. After we picked up the vehicle, the service was no longer really available. At first the air conditioning didn't work after they thought we weren't able to operate it. I have still not received a reply to my last email. The vehicle is ok so far, but we have some concerns about the drive and the rear wheels. We will be taking the vehicle to a workshop soon to have various things checked. I insisted that the major inspection be carried out when I bought the car, so I don't understand why we still found quality defects. Unfortunately, I have to admit that the advice I received from your sales staff after picking up the vehicle was very poor. As I said, I have still not received a reply to my email. I would very much like the dealership to continue to respond to our inquiries and to address the points raised. In short, we are quite disappointed and I had expected a better follow-up for a used car purchase of approx
20,000 I expected a better follow-up service.
I would expect someone from their dealership to get back to us in the next few days to discuss further steps with them.
Best regards
Massud Fazelly
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Translation
Thank you for your positive review.
Due to the high demand, we currently have a slightly longer lead time.
However, we are working on our processes and hope to be able to provide you with your vehicle more quickly in the future.
Nevertheless, we are pleased to hear that you were satisfied with us and our service.
Your DB Autohaus Maintal