Motor Center Heinen

Service from person to person

Motor Center Heinen
TOP SERVICE PROVIDER 2024
TOP RECOMMENDATION 2024
4.48 out of 5
Good
4,274 Reviews
Contact information
With our 10 locations in Dortmund, Holzwickede, Essen, Bergkamen, Werne, Kamen, Menden and Hagen, we are an owner-managed family business. With the brands Seat, Cupra, Kia, Suzuki, Honda, Forthing, Baic, Dongfeng and JAC-Motors as well as used cars of all brands, we fulfill all our customers' wishes.

Contact information

Motor Center Heinen
Hörder Phoenixseeallee 138
44263 Dortmund
Germany
Directions

Images & Videos

Websites

Social Media

99% Recommended
Excellent (4.72)
Cost-performance ratio
Good (4.44)
Top competencies

Project success

4.84 out of 5
235 Reviews

Customer loyalty

4.80 out of 5
239 Reviews

Customer satisfaction

4.78 out of 5
237 Reviews
3,410 Reviews from
27 other sources
4.41 out of 5
Good
5.00 out of 5
Excellent
1 review on Facebook
 
07/11/2022
Reviewed location: Motor Center Heinen Kamen
5.00 out of 5
Excellent
2 reviews on Facebook
 
12/11/2020
Reviewed location: Motor Center Heinen Werne
5.00 out of 5
Excellent
13 reviews on Facebook
 
03/18/2022
5.00 out of 5
Excellent
13 reviews on Facebook
 
03/25/2022
5.00 out of 5
Excellent
1 review on autoplenum
 
03/14/2016
5.00 out of 5
Excellent
1 review on autoplenum
 
03/14/2016
4.80 out of 5
Excellent
284 reviews on Google Maps
 
05/28/2024
Reviewed location: Motor Center Heinen Werne
4.59 out of 5
Excellent
69 reviews on mobile.de
 
05/18/2024
Reviewed location: Motor Center Heinen Essen
4.50 out of 5
Excellent
558 reviews on Google Maps
 
06/14/2024
Reviewed location: Motor Center Heinen Essen
4.50 out of 5
Excellent
25 reviews on Facebook
 
02/10/2023
4.50 out of 5
Excellent
1 review on autoplenum
 
03/14/2016
4.50 out of 5
Excellent
341 reviews on Google Maps
 
06/11/2024
4.50 out of 5
Excellent
112 reviews on Facebook
 
12/15/2023
4.50 out of 5
Excellent
4 reviews on Cylex
 
04/05/2019
4.48 out of 5
Good
145 reviews on mobile.de
 
02/13/2024
4.46 out of 5
Good
36 reviews on AutoScout24
 
04/02/2024
Reviewed location: Motor Center Heinen Essen
4.43 out of 5
Good
75 reviews on mobile.de
 
04/25/2024
4.41 out of 5
Good
96 reviews on mobile.de
 
03/07/2022
4.40 out of 5
Good
68 reviews on mobile.de
 
04/17/2024
4.40 out of 5
Good
229 reviews on Google
 
06/10/2024
Reviewed location: Motor Center Heinen Menden
4.37 out of 5
Good
81 reviews on AutoScout24
 
01/06/2024
4.34 out of 5
Good
25 reviews on AutoScout24
 
05/26/2024
4.31 out of 5
Good
54 reviews on AutoScout24
 
05/01/2022
4.30 out of 5
Good
377 reviews on Google
 
06/20/2024
4.29 out of 5
Good
24 reviews on AutoScout24
 
03/30/2023
4.20 out of 5
Good
752 reviews on Google
 
06/13/2024
3.60 out of 5
Good
23 reviews on Facebook
 
03/18/2022
Reviewed location: Motor Center Heinen Essen

864 Reviews on ProvenExpert.com

4.75 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
The long journey to the Motor Center Heinen in Essen was worthwhile for me. I had an excellent sales consultant in Mr. Güneri. Everything was really perfect here. Friendliness, reliability, commitment, as I have rarely experienced. After a very good telephone consultation, I bought a new Kia XCeed. The entire process was simply outstanding! A big compliment and thank you to Mr. Güneri. Best regards T. Vogt
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
06/15/2024T.Vogt
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Dear Mr. Vogt,

Thank you very much for your wonderful feedback! We are very pleased that your long journey to the Motor Center Heinen in Essen was worthwhile and that you were so satisfied with the advice you received from Mr. Güneri. Your praise regarding friendliness, reliability and commitment confirms our commitment to always provide excellent service. We are proud that we were able to exceed your expectations and that you have chosen the new Kia XCeed. We hope you enjoy your new vehicle and will be happy to answer any further questions or concerns you may have.
Best regards
4.40 out of 5
Good
Recommendation
Very friendly and competent advice during the sales talk and the car was also explained to us in a friendly and detailed manner at the handover. A very good team in Essen where I would buy a car again at any time.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
06/11/2024Anonymously
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
We are very pleased about the great review and are happy to forward this directly to the team in Essen. If you need help again, please let us know! We will of course help you further!
Best regards - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
Very nice and competent salesman (Mr. Güneri). All questions were answered and the service was top! Any time again!
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
06/07/2024M.H.
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Hello, we are very pleased about the great review and are happy to forward this directly to Mr. Güneri. If you need help again, please let us know! We will of course help you further!
Best regards - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
We were very satisfied with the advice we received from Mr. Güneri. Delivery of the new car and trade-in of our used car went off without a hitch. The introduction and handover of the new car by Mr. Zengin was also flawless. We would like to thank the Heinen company for their excellent employees.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
06/06/2024Angelika Högele
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Thank you very much for your great review, Mrs. Högele! We are delighted that you were satisfied with our service and our performance in our Essen branch. I will pass on your words of praise to Mr. Güneri. In the future, the Heinen team in Essen will be at your disposal for all questions concerning your vehicle. We wish you a safe journey and look forward to your next visit to our branch in Essen.
Best regards - Ilka Tiemann (Customer Satisfaction)
4.20 out of 5
Good
Recommendation
Consultant Dennis Klöster, a good salesman, reliable and competent 😊😊
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
05/23/2024Anonymously
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Hello, thank you very much for the great review and the positive feedback. It's great to hear that you were completely satisfied during your visit. We hope to welcome you back soon.
Best regards- Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
We bought our car from Mr. Rammo and it was a real pleasure. His calm, patient manner during the consultation and the briefing when picking up the car make him a top salesman. The other employees are also very polite and helpful, and our thanks also go to the lady at the information desk.
Enis and Sibylle
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
05/21/2024Anonymously
Motor Center Heinen Dortmund-Dorstfeld Comment from Motor Center Heinen Dortmund-Dorstfeld:
Hello, thank you very much for the great review and the positive feedback. It's great to hear that you were completely satisfied during your visit to the Dorstfeld branch. We hope to welcome you back soon. Best regards- Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
I was completely satisfied with the Autohaus Motor Center Heinen in Hagen with Mr. Meike Lindemann.
From the initial contact to the delivery of my Suzuki Ingnis, everything went very smoothly. My old car was traded in without any problems.
Thanks to Mr. Lindemann, whom I can always recommend
A. Schultz
Show original
Customer review & rating for:
Kauf eines Fahrzeugs
05/17/2024Schultz
Reviewed location: Motor Center Heinen Hagen
5.00 out of 5
Excellent
Recommendation
I was served and advised in a very friendly and competent manner. I could go on and on about many more very good things, but I'll just say: a really great address for both car purchases and repairs.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
05/16/2024Beate Z.
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Hello, thank you very much for the great review and the positive feedback. It's great to hear that you were completely satisfied during your visit. We hope to be able to welcome you back to our store in Essen soon.
Best regards- Ilka Tiemann (Customer Satisfaction)
4.60 out of 5
Excellent
Recommendation
A very nice team, I received good advice and felt very comfortable. My questions were answered directly and there was good e-mail contact. I'm very pleased with my new car and would come back again.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
05/15/2024Anonymously
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Hello, thank you very much for the great review and the positive feedback. It's great to hear that you were completely satisfied during your visit to Essen. We hope to welcome you back soon.
Best regards- Ilka Tiemann (Customer Satisfaction)
4.60 out of 5
Excellent
Recommendation
Our experience with Autohaus Heinen in Menden has been very good.

We would particularly like to highlight our sales consultant Mr. Alexander Csigi, who gave us very friendly, very courteous and very competent advice and support.

We remain with kind regards
Annette and Burkhard Fliethmann
Show original
Customer review & rating for:
Motor Center Heinen Menden
05/11/2024Burkhard Fliethmann
Reviewed location: Motor Center Heinen Menden
Motor Center Heinen Menden Comment from Motor Center Heinen Menden:
Thank you very much for the good review!
We are very pleased about your words of praise. We wish you continued safe travels and look forward to your next visit to our branch in Menden. Best regards - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
The contact with Mr. Burck was great! Very personable!!! Uncomplicated processing when buying the car. All promises kept. What more could you want. Anytime again!!!!!!
Show original
Customer review & rating for:
Motor Center Heinen Menden
04/25/2024A.H.
Reviewed location: Motor Center Heinen Menden
Motor Center Heinen Menden Comment from Motor Center Heinen Menden:
Hello, we are very pleased about the great review and are happy to forward this directly to Mr. Burck. If you need help again, please let us know! We will of course help you further!
Best regards - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
We have bought two cars there in the last few months and were very satisfied.
Nothing to complain about, good advice from Mr. Burck
Show original
Customer review & rating for:
Motor Center Heinen Menden
04/24/2024Schönenberg
Reviewed location: Motor Center Heinen Menden
Motor Center Heinen Menden Comment from Motor Center Heinen Menden:
Good day! Thank you very much for the good review! We are very pleased about your words of praise. We wish you a safe journey and look forward to your next visit to our branch in Menden. Best regards - Ilka Tiemann (Customer Satisfaction)
3.46 out of 5
Average
Unfortunately, I am not satisfied with the handling of the purchase of my Kia XCeed. Mr. Zengin's advice was good. He gave me comprehensive and friendly advice. Unfortunately, there are also negative aspects that call into question whether I would recommend the dealership to others. I was presented with a vehicle that was dirty on the inside.
The vehicle was registered by Heinen, only after several calls on my part did I find out that the vehicle could be picked up, a callback/information from Heinen was again not forthcoming. I happily took over my new car, then the shock, the fuel gauge showed a remaining distance of 6 km, I just made it to the next gas station, which is unacceptable in my eyes.
Apart from Mr. Zengin's advice, I give the service a straight 6.
I recommend a thorough revision of the service concept to ensure customer satisfaction.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
04/16/2024Anonymously
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Good day,
Thank you for your feedback.
We are sorry that the call back did not take place. We apologize for any inconvenience this may have caused and will ensure that this does not happen again. We will sensitize the team in Essen and point out how important a callback and smooth flow of information is for our customers. Thank you for your understanding - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
Thank you for the friendly advice Mr. Zengin!
On Friday the 12.4.24 bought and picked up vehicle . I recommend gladly further .
LG
Olek Marshunjak
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
04/14/2024Olek
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Thank you very much for the good review! We are very pleased about your words of praise. We wish you a safe journey and look forward to your next visit to our branch in Essen.
Best regards - Ilka Tiemann (Customer Satisfaction)
4.80 out of 5
Excellent
Recommendation
Very competent and friendly advice, an absolutely satisfactory solution was found for delays in vehicle registration that were not our fault.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
04/13/2024Anonymously
Reviewed location: Motor Center Heinen Werne
Motor Center Heinen Werne Comment from Motor Center Heinen Werne:
Thank you very much for the five stars and the positive feedback. We hope to welcome you back to our branch in Werne soon.
Best regards Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
Everything went perfectly from the first phone call to collection!
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
04/11/2024Neumann I.
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Thank you very much for the five stars and the positive feedback. We hope to welcome you back to our branch in Essen soon.
Best regards Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
Very relaxed car purchase with a pleasant atmosphere. Mr. Drdalj was very accommodating and made it possible to bring forward the handover of the car at short notice after a breakdown with my old vehicle. Thanks again for that!!! That's what I call service. Mr. Rammo then gave me the car in top condition and took away all my worries. Thanks also for the bouquet of flowers!
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
04/07/2024Anonymously
Motor Center Heinen Dortmund-Dorstfeld Comment from Motor Center Heinen Dortmund-Dorstfeld:
Thank you very much for your great review!
We are delighted that you were satisfied with our service and performance at our branch in Dorstfeld. I will pass on your words of praise to Mr. Drdalaj. In the future, Mr. Drdalaj will be available to answer any questions you may have about your vehicle. We wish you a safe journey and look forward to your next visit to our branch in Dorstfeld.
Best regards - Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
The salesman was a great guy. The best I've ever had.
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
04/05/2024Frank Schramm
Reviewed location: Motor Center Heinen Essen
Motor Center Heinen Essen Comment from Motor Center Heinen Essen:
Thank you very much for the five stars and the positive feedback. We hope to welcome you back to our branch in Essen soon.
Best regards Ilka Tiemann (Customer Satisfaction)
5.00 out of 5
Excellent
Recommendation
I was very satisfied with the car handling! Mr. Burck gave me very good advice! Keep up the good work Motor Center Heinen in Menden! Greetings Martin
Show original
Customer review & rating for:
Motor Center Heinen Menden
04/04/2024Martin Gems
Reviewed location: Motor Center Heinen Menden
5.00 out of 5
Excellent
Recommendation
Very friendly and detailed advice. Highly recommended!
Show original
Customer review & rating for:
Kauf Ihres Fahrzeugs
04/03/2024Anonymously
Reviewed location: Motor Center Heinen Essen
3,410 Reviews from
27 other sources
4.41 out of 5
Good
5.00 out of 5
Excellent
1 review on Facebook
 
07/11/2022
Reviewed location: Motor Center Heinen Kamen
5.00 out of 5
Excellent
2 reviews on Facebook
 
12/11/2020
Reviewed location: Motor Center Heinen Werne
5.00 out of 5
Excellent
13 reviews on Facebook
 
03/18/2022
5.00 out of 5
Excellent
13 reviews on Facebook
 
03/25/2022
5.00 out of 5
Excellent
1 review on autoplenum
 
03/14/2016
5.00 out of 5
Excellent
1 review on autoplenum
 
03/14/2016
4.80 out of 5
Excellent
284 reviews on Google Maps
 
05/28/2024
Reviewed location: Motor Center Heinen Werne
4.59 out of 5
Excellent
69 reviews on mobile.de
 
05/18/2024
Reviewed location: Motor Center Heinen Essen
4.50 out of 5
Excellent
558 reviews on Google Maps
 
06/14/2024
Reviewed location: Motor Center Heinen Essen
4.50 out of 5
Excellent
25 reviews on Facebook
 
02/10/2023
4.50 out of 5
Excellent
1 review on autoplenum
 
03/14/2016
4.50 out of 5
Excellent
341 reviews on Google Maps
 
06/11/2024
4.50 out of 5
Excellent
112 reviews on Facebook
 
12/15/2023
4.50 out of 5
Excellent
4 reviews on Cylex
 
04/05/2019
4.48 out of 5
Good
145 reviews on mobile.de
 
02/13/2024
4.46 out of 5
Good
36 reviews on AutoScout24
 
04/02/2024
Reviewed location: Motor Center Heinen Essen
4.43 out of 5
Good
75 reviews on mobile.de
 
04/25/2024
4.41 out of 5
Good
96 reviews on mobile.de
 
03/07/2022
4.40 out of 5
Good
68 reviews on mobile.de
 
04/17/2024
4.40 out of 5
Good
229 reviews on Google
 
06/10/2024
Reviewed location: Motor Center Heinen Menden
4.37 out of 5
Good
81 reviews on AutoScout24
 
01/06/2024
4.34 out of 5
Good
25 reviews on AutoScout24
 
05/26/2024
4.31 out of 5
Good
54 reviews on AutoScout24
 
05/01/2022
4.30 out of 5
Good
377 reviews on Google
 
06/20/2024
4.29 out of 5
Good
24 reviews on AutoScout24
 
03/30/2023
4.20 out of 5
Good
752 reviews on Google
 
06/13/2024
3.60 out of 5
Good
23 reviews on Facebook
 
03/18/2022
Reviewed location: Motor Center Heinen Essen
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All reviews and experiences about Motor Center Heinen are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 03/14/2016  |  Last update: 06/18/2024   |  Report profile

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