I am so so so happy to have found this wonderful beauty salon, I know it still exactly when I was almost 2 years ago the first time with Karin and her dear colleagues, since then regularly I can no longer count how many times I was there and I will still come so so so often, with loud small steps Karin has conjured from my pretty face a picture-pretty face, whether Botox, hyarolonic acid, stitches, fat way injection, whether eyes cheeks, forehead whether neck, décolleté, arms shoulders.. all the girls have beautified, built, shaped, I always had a beautiful body found my face not so pretty, I get so many compliments now how beautiful I would be I'm so so happy that all I have to thank these girls, I've done Botox before, in different places, but nothing is with
Schön& Schöner to compare, the competence, the loving nature, family, hygiene everything fits, very clean, always, only the best products are used, you are explained in detail before each procedure, you always work with time, never hectic, you feel very comfortable here and in good hands, I have recommended the salon to several friends, who are also absolutely delighted.I am very happy that I found Karin and can only report the best about schön &schöner...⭐⭐⭐⭐⭐⭐
Show original
Translation
Our long track record and almost 4,000 satisfied customers are also proof that we take justified complaints very seriously, and always strive to find amicable solutions with our customers. Of course, this also means that we carry out follow-up treatment at our own expense in justified exceptional cases.
In your case, however, the situation is quite different. During the anamnesis, you were clearly informed that, under certain circumstances, follow-up treatment may be necessary at your expense in order to achieve the result you desire. You have confirmed this information with your signature.
The case of necessary follow-up treatment has occurred in your case. Not because of a treatment error, but because of a successful injection lipolysis in the area of your double chin. By reducing the fat pads in the front of your chin, the area towards the neck and jawline has become more prominent and present or [in your words] even more visible. But only because the area towards the neck and jawline would have required a follow-up treatment to reduce the fat pads in this area as well. This would have achieved a balanced appearance.
You did not want to pay for this follow-up treatment or receive a "sufficient" reduction. We rejected this claim in view of the information provided before the first treatment.
We therefore had no reason to be "sufficiently accommodating" to you, because in your case it was not a complaint, but a chargeable follow-up treatment to achieve the result you wanted.
We welcome all constructive criticism and also accept subjective opinions - however, facts and circumstances must not be distorted to our disadvantage. We do not wish to comment further at this point on a negative assessment simply because we have not complied with your unjustified request.
We also wish you all the best.