The conversation with Tim went smoothly (with the exception of brief technical difficulties). It was always possible to clarify and illustrate the explanations with simple sketches and explanations. Thus, my wife and I were able to understand the different areas and were able to follow the topics.
The discussion atmosphere was very pleasant. The technical equipment and the smooth meeting via Zoom were more than adequate. Despite the rather unpleasant topic, it was fun to participate in the conversation.
I don't know if "games" are appropriate here, but they can illustrate the topic.
Due to the "only" virtual meeting, we can unfortunately not evaluate the topic customer service with full points, because we were never on site and therefore can not evaluate the parking situation, etc.. On the point of grooving: We do not have a better performance with the same/low effort. We have better performance with more expense, but are covered for it in the future. However, since percentages are caught up, we are with 4 stars I think still in the positive area.