Consultation, service, accessibility via email in case of queries good, in case of telephone queries was often pause, the construction by the subcontractors was top, a great praise. Whether the overall system holds what was explained in the consultation, the future will show. Hans-Peter Lange
Advertise 6 weeks for processing. In my case, 10 weeks have already passed and there is no end in sight. The system is installed unfinished and the customer service does nothing despite multiple requests and inquiries.
I am very dissatisfied and can not recommend this company!
Everything was top-notch until the contract. After that, a pure disaster.
We are now waiting over 6 weeks. Have the modules 5 weeks in the garage and could not use them. Planning completely off. It could not be mounted 3 modules because of lack of space. Get no callback, etc.
Be careful when concluding the contract !!! Much is promised but in the end nothing is kept. The PV plant is specified only after placing the order according to the ideas of Daheim and if the previously made promises are not kept, the contact persons are simply no longer available. Accordingly, one can endlessly point out misrepresentations of the calculations and project descriptions - but gets no answer at all - unless one wants to install something additional. Accordingly, the electrical connection of our building, on which the PV system was installed, was reduced from originally approx. 120 A without any agreement and knowledge completely arbitrarily to 35 A. Accordingly, approx. more than 90% of the electrical devices used so far can no longer be used after a more than "sloppy" and faulty electrical installation. In addition it comes that both the building and the PV plant due to an allegedly before not known achievement net connection although all electrical devices in picture and sound of Daheim were registered, now nearly for three months not ín the current net to be integrated can.
And if at Daheim at all a contact person is attainable, is promised partly again much - however, in the final result one leaves me quasie "at the stretched out arm starve" !!!!
Customer service and reliability are foreign words for daheim Solar. Promises are repeatedly not kept, execution not as advised and constant delays. Apart from the salesperson, you don't get to see anyone.
Certainly, it will sometimes be less favorable in different projects. In our case, the installation was carried out promptly and professionally, as was the accompanying information provided by daheim Solar.
Only the short-term postponement of the installation on the roof by one day bothered us. However, there had been problems on another construction site due to a storm - such things can happen. So far, we have a good impression of daheim Solar and would recommend this company accordingly.
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Profile active since 09/02/2020 | Last update: 03/16/2022
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