DB Autohaus

Cooperation with Mr. Klug and the entire team was excellent. Simply great

Hello, we were initially well advised by the two salespeople. After we picked up the vehicle, the service was no longer really available. At first the air conditioning didn't work after they thought we weren't able to operate it. I have still not received a reply to my last email. The vehicle is ok so far, but we have some concerns about the drive and the rear wheels. We will be taking the vehicle to a workshop soon to have various things checked. I insisted that the major inspection be carried out when I bought the car, so I don't understand why we still found quality defects. Unfortunately, I have to admit that the advice I received from your sales staff after picking up the vehicle was very poor. As I said, I have still not received a reply to my email. I would very much like the dealership to continue to respond to our inquiries and to address the points raised. In short, we are quite disappointed and I had expected a better follow-up for a used car purchase of approx
20,000 I expected a better follow-up service.
I would expect someone from their dealership to get back to us in the next few days to discuss further steps with them.
Best regards
Massud Fazelly

Vehicle Renault Megane (BJ.12/2020 15300 km 16740€) pick-up date although agreed 3 weeks in advance not kept, on the day of pick-up still at the reconditioner, vehicle partly still dirty, then after the drive home (180 km) of the pick-up known gross defect occurred (strong oil leakage in the engine compartment/oil pump). According to managing director Mr. Martens and Mr. Kaßecker immediate return not possible but only a repair of the vehicle / repair due to missing parts after 7 days not even started and a completion still uncertain, 10 days no contact from the dealership ... Result: Withdrawal from the purchase contract ONLY possible with lawyer and additional costs. Waited 7 weeks for repayment. To date, no apology or similar from DB Autohaus. Too bad...lots of nice colorful awards and nice displays in the showroom but the reality is unfortunately quite different...
The Gehring family from Plauen

The Ford Focus I bought in the spring has already had several defects.
Unfortunately, these were not dealt with as a gesture of goodwill.
For a customer who regularly buys cars from your company, this is unacceptable.

Very good service and well served Mr. Marko Anders

Very nice contact and flawless processing...any time again...!

The seller has always taken care of us promptly and personally.

The customer service representative Mr. Kraft barely cares about the customers will never buy from DB Autohaus again....

Service is top,like to come by again 👍👍👍

What I did not like was that I could not do a test drive because there was no red license plate available.

Thanks for the good service

My sales consultant Mr. Kaßecker gave me wonderful advice and I felt very comfortable.

Am very satisfied with the service

Our experience was very bad ,with very many questions always with excuse "no that was so".
An example at test drive was second floor in trunk and armrest there . At the time of purchase was already gone. Answer "no that was so". Now it turns out the window was broken, or we have discovered during window foiling even with remnants of glass. If you pay so much money then you expect better immediately. Nevertheless, thank you negative experience is also an experience.

My buying experience at DB Autohaus for a premium vehicle was simply first class. The excellent advice, the adherence to all agreements and the overall support from the salesperson exceeded my expectations. I can highly recommend DB Autohaus Premium and would buy there again at any time.

We were actually convinced from the first moment of the consultations to buy this car . Super contact person , fast handling of the purchase or sale , simply only " Top " . This is in 32 years our 16th car , but so satisfied in all details we have never been . Great praise to Mr. Hain , a very good contact - and negotiator . If our health allows it, we will be happy to come back to you. MfG Fam. Herbst

Great selection, great advice and smooth processing. Recommend the DB Autohaus just diligently in the circle of acquaintances...😁

Particularly noteworthy is the advice and handling by Mr. Friedrich.

A very pleasant buying experience! We became aware of DB Autohaus Maintal via mobile.de. After a short telephone contact, an on-site appointment was fixed. Afterwards, we were able to look around the premises and narrow down the vehicles of interest. We then received the corresponding vehicle keys and were able to look at the vehicles in peace and alone. Quite quickly 2 favorites were identified and with this information we went back to our salesman, Mr. Ebensperger. Here we received a super info to the selected model and its history. We were satisfied with the sale and the trade-in. We found this unobtrusive, yet attentive customer treatment very pleasant. A few days passed between the purchase and the handover, but the vehicle then also had a new general inspection and all relevant defects had been rectified. This great purchase experience, underpinned by the top support from Mr. Ebensperger, moved us on the day of pickup to consider another vehicle. I think that we will close another deal in a few days. Our conclusion: DB Autohaus Maintal is a top address!

I would like to express my special thanks to the sales consultants Mr. Ebensberger and Mr. Hein for the smooth purchase transaction.