Thormann-Gruppe

Authorized dealer for VW, VW Commercial Vehicles, Skoda, Mitsubishi, Ford & Dethleffs

Thormann-Gruppe
4,974 Reviews i
published (99 %)
out of 4,975 reviews
Contact information
With a total of nine branches in Saxony-Anhalt and Brandenburg an der Havel, the Thormann Group is one of the largest authorized Skoda and Mitsubishi dealers in Germany.

In addition, the brands Volkswagen, Volkswagen Commercial Vehicles, Ford and...

Contact information

Thormann-Gruppe
Carl-Reichstein-Straße 25
14770 Brandenburg an der Havel
Germany

Contact person
Frank Motejat

Websites

Social Media

Review from 09/28/2023  
5.00 out of 5
Excellent
Recommendation
Quality
Consulting
Processing
Top competencies

Customer loyalty

4.86 out of 5
29 Reviews

Reliability

4.89 out of 5
28 Reviews

Customer satisfaction

4.86 out of 5
28 Reviews

961 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
Mr. Henning Hoppe advised me very well, friendly and competently and made my purchase decision easy.
I will gladly recommend you to others.
Many greetings from Saarland
Heike Sprotte
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Customer review & rating for:
Autocenter Mothor GmbH Stendal
09/28/2023Anonymously
Reviewed location: Autocenter Mothor GmbH Stendal
5.00 out of 5
Excellent
Recommendation
After a long journey, we were received punctually and very friendly by Mr. Schnecke.
It also came to a contract, after which we were very competent and technically well advised.
We can recommend the Autocenter MOTHOR in Gardelegen in any case.
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Customer review & rating for:
Autocenter Mothor GmbH Gardelegen
09/18/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Already the second car leased, perfect service ! More does not go !
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Customer review & rating for:
Thormann-Gruppe
08/31/2023Jürgen Skolaster OHM Services + Vertriebs GmbH
Reviewed company: Thormann-Gruppe
5.00 out of 5
Excellent
Recommendation
I am always happy to receive a friendly welcome and professional advice.
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Customer review & rating for:
Thormann-Gruppe
08/09/2023Anonymously
Reviewed company: Thormann-Gruppe
Thormann-Gruppe Comment from Thormann-Gruppe:
We are very happy to hear that! Thank you for rating and see you next time!
5.00 out of 5
Excellent
Recommendation
We were at Thormann in Gardelegen , we were very satisfied with our sales consultant , friendly , funny and helpful!
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Customer review & rating for:
Thormann-Gruppe
07/29/2023Sarah Friedrich
Reviewed company: Thormann-Gruppe
5.00 out of 5
Excellent
Recommendation
A really friendly team. Very good advice. Keep it up . Thank you
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Customer review & rating for:
Thormann-Gruppe
07/25/2023Anonymously
Reviewed company: Thormann-Gruppe
Thormann-Gruppe Comment from Thormann-Gruppe:
Thank you for your positive review. See you soon!
2.00 out of 5
Fair
In March 2023, I bought a used Opel Insignia B (BJ 2018) at Autohaus Lars Thormann in Stendal.
The first impression of the car, as well as the seller were very good. Also the test drive was top and the car stood well.
One day later I decided to buy the car.

Inspection, TÜV and a desired by me Nanoversieglung (fee) were then still done.

After just under a month I could pick it up.

Contrary to my anticipation, I was then unfortunately first quite disappointed.

Heavy paint chips on the trunk, dent on the roof, front grille not installed correctly.

Things that were neither apparent nor present, nor documented at the time of inspection.

I had to accept that for the time being, because the sales management was not in the house.

The option was to cancel the purchase or wait for consultation.

Since I have accepted a journey of 400km for the purchase, the further clarification has then proved rather difficult, since I was not promised a defect removal by a local workshop.

After much back and forth, I then agreed to take a third and fourth time 800km on me, whereupon the damage was then at least subsequently removed again.

Were then 3200km, which I have taken on me for the purchase.

After I have the car now just 4 months, the charge air hose travels. (Repair 414,00€)

Neither warranty, nor warranty, let alone goodwill.

All this would not come into consideration according to the management.

So customer orientation doesn't seem to exist in this house.

Unfortunately, I cannot recommend Autohaus Lars Thormann to anyone who values professionalism and customer orientation.

The one star is for the despite all beautiful Insignia and the nice salesmen.
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Customer review & rating for:
Thormann-Gruppe
07/17/2023Anonymously
Reviewed company: Thormann-Gruppe
5.00 out of 5
Excellent
Recommendation
We felt in good hands and well advised at Autohaus Mothor, especially the salesman Alexander Schmidt made a very serious and competent impression.
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Customer review & rating for:
Autohaus Mothor GmbH
07/07/2023Anonymously
Reviewed location: Autohaus Mothor GmbH
Autohaus Mothor GmbH Comment from Autohaus Mothor GmbH:
Hello, thank you very much for your positive review! We are also pleased about the kind words to Mr. Schmidt and wish you all the time good trip!
LG from your Mothor Team
5.00 out of 5
Excellent
Recommendation
When I bought my Skoda Karoq, I found the sales consultant Mr. Bannier to be an extremely
competent, courteous and friendly contact person, who was able to answer all my questions in the best possible way and handled the sale optimally.
I can therefore gladly give 5 stars to Autohaus Thormann OHG.
Manfred G.
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Customer review & rating for:
Autohaus Thormann OHG
06/27/2023Manfred Dr.Glatzel
Reviewed location: Autohaus Thormann OHG
Autohaus Thormann OHG Comment from Autohaus Thormann OHG:
Hello, thank you very much for such a positive review, we appreciate it very much.
We hope you have a lot of fun with your new Karoq!
5.00 out of 5
Excellent
Recommendation
Seller at Mothor very competently advised.
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Customer review & rating for:
Thormann-Gruppe
06/21/2023Anonymously
Reviewed company: Thormann-Gruppe
Thormann-Gruppe Comment from Thormann-Gruppe:
Super! Thank you for your 5 star rating!
5.00 out of 5
Excellent
Recommendation
Have again bought a car from Skoda. We were very satisfied with the service and advice. We would be happy to come back at any time and can recommend the dealership without reservation. A special thanks goes to Mrs. Schumitz, who looked after us excellently and put together this all-round carefree package.
Many greetings from the Lendt family!
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Customer review & rating for:
Autohaus Mothor GmbH
06/19/2023Rene Lendt
Reviewed location: Autohaus Mothor GmbH
Autohaus Mothor GmbH Comment from Autohaus Mothor GmbH:
Hello family Lendt,
we thank you very much for your friendly and detailed evaluation and wish you a lot of fun with your new vehicle and all the time good trip!
LG from the MOTHOR team
3.20 out of 5
Average
The current service is not satisfactory. Appointments are not kept, car is instead of one day two days in the workshop for inspection. Then the summer tires are not on site for the scheduled change, so you have to come to the workshop again.
A few years ago, the service and performance was far from better. Are somewhat disappointed with the Thormann Group. Too bad
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Customer review & rating for:
Thormann-Gruppe
06/19/2023Anonymously
Reviewed company: Thormann-Gruppe
Thormann-Gruppe Comment from Thormann-Gruppe:
Good day, thank you very much for your review. We sincerely apologize for the inconvenience that occurred - this is definitely not our claim and we can fully understand your disappointment. I will forward your criticisms to the appropriate departments.
We hope that you will continue to trust us and look forward to your next - hopefully smooth - visit!
5.00 out of 5
Excellent
Recommendation
In the course of a vehicle damage, the contact with the car dealership and a tow was necessary. The team responded extremely quickly; less than an hour after the initial call, the car was towed to Mothor and the key could be returned there. Unreservedly recommendable; especially when it comes down to it in critical situations.
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Customer review & rating for:
Thormann-Gruppe
06/09/2023Christian Griebel
Reviewed company: Thormann-Gruppe
Thormann-Gruppe Comment from Thormann-Gruppe:
Hello Mr. Griebel, thank you for taking the time to write such a detailed & positive review.
We are glad that we could actively support you in this difficult situation.
LG from your Thormann Team
5.00 out of 5
Excellent
Recommendation
I bought my first vehicle here (used) and was very carefully & all around cared for by Mr. Klamt. Best service with vehicle preparation, AU/HU, registration(!), license plate and warranty. There was also a gift with the purchase. I felt very well taken care of and will gladly come back. It was really worthwhile to travel from Berlin to the beautiful Brandenburg an der Havel. Thanks to Mr. Klamt and the Mothor team.
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Customer review & rating for:
Autohaus Mothor GmbH
06/01/2023PJG
Reviewed location: Autohaus Mothor GmbH
Autohaus Mothor GmbH Comment from Autohaus Mothor GmbH:
Good day,
It's great that you came all the way from Berlin and thank you very much for your detailed review. Mr. Klamt will certainly be pleased with this positive feedback!
The entire MOTHOR team thanks you very much and wishes you a lot of fun with your new used car!
5.00 out of 5
Excellent
Recommendation
Friendly, courteous handling as well as good advice and great service ! Again and again with pleasure !
Show original
Customer review & rating for:
Autohaus Mothor GmbH
05/30/2023Anonymously
Reviewed location: Autohaus Mothor GmbH
Autohaus Mothor GmbH Comment from Autohaus Mothor GmbH:
Thank you very much for your positive words!
4.80 out of 5
Excellent
Recommendation
The staff at the dealership are very nice and go out of their way to answer any questions.
All service staff are competent and the advice is very good. The bill after a workshop visit is explained in great detail. I am very satisfied.
Show original
Customer review & rating for:
Thormann-Gruppe
05/27/2023Anonymously
Reviewed company: Thormann-Gruppe
Thormann-Gruppe Comment from Thormann-Gruppe:
Thank you very much for your positive review!
5.00 out of 5
Excellent
Recommendation
Autohaus Mothor is characterized by competent sales consultants, a wide range of products and excellent customer service. We are a long-time customer of Autohaus Mothor and have purchased several VW and Skoda vehicles over the years. The customer reception is warm and courteous. The receptionists are always friendly and take care of every customer issue. Problems are solved quickly and without complications in the interest of the customer. The sales consultants advise you individually and take their time. Our personal sales consultant, Mr. Voigt, is particularly praiseworthy in this respect. We would like to take this opportunity to thank you and the entire Autohaus Mothor.

Here's to further cooperation in a spirit of partnership.
Family Fleck
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Customer review & rating for:
Autohaus Mothor GmbH
05/15/2023Hr.Fleck
Reviewed location: Autohaus Mothor GmbH
Autohaus Mothor GmbH Comment from Autohaus Mothor GmbH:
Hello Fleck family,
Thank you for taking the time to write a detailed review. We are thrilled with your feedback and look forward to a long lasting partnership as well.
LG from your MOTHOR team!
5.00 out of 5
Excellent
Recommendation
Fast, friendly advice and processing even remotely. I am in the purchase process (leasing) so far great comprehensive support from Mr. Mayer.
Show original
Customer review & rating for:
Autocenter Mothor GmbH Gardelegen
04/22/2023Martin Jansen
Autocenter Mothor GmbH Gardelegen Comment from Autocenter Mothor GmbH Gardelegen:
Hello Mr. Jansen, thank you for your positive feedback. We are pleased that you like the care of Mr. Mayer and wish all the time good trip!
5.00 out of 5
Excellent
Recommendation
I can absolutely recommend Mothor.de. It is the 2nd car I bought here and that from a distance (Dresden) The service is great. Appointments are kept, the registration via Mothor went really fast, emails, calls are answered immediately. I am very happy with my new car and buy the next for sure also there... which still has a long time.
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Customer review & rating for:
Autocenter Mothor GmbH Stendal
04/02/2023A. Lohmann
Reviewed location: Autocenter Mothor GmbH Stendal
Autocenter Mothor GmbH Stendal Comment from Autocenter Mothor GmbH Stendal:
Thank you very much for your positive review! Great that you take the way despite the distance, we appreciate that very much! We wish you a lot of fun with your new vehicle and look forward to your next visit!
5.00 out of 5
Excellent
Recommendation
The competent advice in the sales talk was super.the seller was very sympathetic and went to my customer wishes ... so my conclusion always happy to buy a car in their dealership again
Show original
Customer review & rating for:
Autohaus Mothor GmbH
03/06/2023Anonymously
Reviewed location: Autohaus Mothor GmbH
Autohaus Mothor GmbH Comment from Autohaus Mothor GmbH:
A thousand thanks for your positive review and recommendation!

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4.71 out of 5
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4.74 out of 5
Autohaus Thormann OHG
4,013 Reviews from
27 other sources
4.71 out of 5
Excellent
5.00 out of 5
Excellent
1 review on autoplenum
 
04/09/2013
4.97 out of 5
Excellent
3 reviews on autoplenum
 
04/22/2013
4.90 out of 5
Excellent
4 reviews on autoplenum
 
05/18/2013
4.90 out of 5
Excellent
21 reviews on Google
 
11/26/2022
Reviewed location: Autohaus Mothor GmbH
4.88 out of 5
Excellent
48 reviews on AutoScout24
 
09/08/2023
Reviewed location: Autohaus Thormann OHG
4.87 out of 5
Excellent
3 reviews on autoplenum
 
10/03/2011
Reviewed location: Autohaus Mothor GmbH
4.83 out of 5
Excellent
144 reviews on mobile.de
 
09/22/2023
4.81 out of 5
Excellent
278 reviews on mobile.de
 
09/22/2023
4.80 out of 5
Excellent
251 reviews on Google
 
09/21/2023
4.80 out of 5
Excellent
146 reviews on Facebook
 
10/03/2023
4.80 out of 5
Excellent
146 reviews on Facebook
 
10/03/2023
Reviewed location: Autohaus Mothor GmbH
4.78 out of 5
Excellent
55 reviews on mobile.de
 
08/20/2023
Reviewed location: Autohaus Thormann OHG
4.76 out of 5
Excellent
513 reviews on mobile.de
 
09/26/2023
Reviewed location: Autohaus Mothor GmbH
4.73 out of 5
Excellent
337 reviews on AutoScout24
 
09/14/2023
Reviewed location: Autohaus Mothor GmbH
4.70 out of 5
Excellent
147 reviews on mobile.de
 
09/10/2023
4.70 out of 5
Excellent
149 reviews on Google
 
08/24/2023
Reviewed location: Autohaus Thormann OHG
4.70 out of 5
Excellent
503 reviews on Google
 
09/07/2023
Reviewed location: Autohaus Mothor GmbH
4.69 out of 5
Excellent
23 reviews on autoplenum
 
11/18/2015
Reviewed location: Autohaus Mothor GmbH
4.68 out of 5
Excellent
71 reviews on AutoScout24
 
09/23/2023
4.63 out of 5
Excellent
126 reviews on AutoScout24
 
09/16/2023
4.61 out of 5
Excellent
113 reviews on AutoScout24
 
08/30/2023
4.60 out of 5
Excellent
182 reviews on Google
 
09/28/2023
4.60 out of 5
Excellent
457 reviews on Google
 
09/28/2023
Reviewed location: Autohaus Mothor GmbH
4.60 out of 5
Excellent
255 reviews on Google
 
10/05/2023
4.40 out of 5
Good
14 reviews on Facebook
 
08/07/2023
Reviewed location: Autohaus Thormann OHG
4.40 out of 5
Good
14 reviews on Facebook
 
08/08/2023
4.11 out of 5
Good
9 reviews on AutoScout24
 
03/13/2017
Reviewed location: Autohaus Mothor GmbH
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* All reviews and experiences about Thormann-Gruppe are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 07/30/2015  |  Last update: 07/24/2023   |  Report profile

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