With a total of nine branches in Saxony-Anhalt and Brandenburg an der Havel, the Thormann Group is one of the largest authorized Skoda and Mitsubishi dealers in Germany.
In addition, the brands Volkswagen, Volkswagen Commercial Vehicles, Ford and... the motorhome brand Dethleffs complement the broad portfolio of the Thormann Group, so that there are always more than 300 new vehicles and over 1,000 used cars of all makes available. We are also a Kia Service Partner with a qualified master workshop at the Stendal location.
The first-class and sympathetic service and the exceptionally personal customer proximity round off the philosophy of the Thormann Group.
After a long journey, we were received punctually and very friendly by Mr. Schnecke.
It also came to a contract, after which we were very competent and technically well advised.
We can recommend the Autocenter MOTHOR in Gardelegen in any case.
In March 2023, I bought a used Opel Insignia B (BJ 2018) at Autohaus Lars Thormann in Stendal.
The first impression of the car, as well as the seller were very good. Also the test drive was top and the car stood well.
One day later I decided to buy the car.
Inspection, TÜV and a desired by me Nanoversieglung (fee) were then still done.
After just under a month I could pick it up.
Contrary to my anticipation, I was then unfortunately first quite disappointed.
Heavy paint chips on the trunk, dent on the roof, front grille not installed correctly.
Things that were neither apparent nor present, nor documented at the time of inspection.
I had to accept that for the time being, because the sales management was not in the house.
The option was to cancel the purchase or wait for consultation.
Since I have accepted a journey of 400km for the purchase, the further clarification has then proved rather difficult, since I was not promised a defect removal by a local workshop.
After much back and forth, I then agreed to take a third and fourth time 800km on me, whereupon the damage was then at least subsequently removed again.
Were then 3200km, which I have taken on me for the purchase.
After I have the car now just 4 months, the charge air hose travels. (Repair 414,00€)
Neither warranty, nor warranty, let alone goodwill.
All this would not come into consideration according to the management.
So customer orientation doesn't seem to exist in this house.
Unfortunately, I cannot recommend Autohaus Lars Thormann to anyone who values professionalism and customer orientation.
The one star is for the despite all beautiful Insignia and the nice salesmen.
When I bought my Skoda Karoq, I found the sales consultant Mr. Bannier to be an extremely
competent, courteous and friendly contact person, who was able to answer all my questions in the best possible way and handled the sale optimally.
I can therefore gladly give 5 stars to Autohaus Thormann OHG.
Have again bought a car from Skoda. We were very satisfied with the service and advice. We would be happy to come back at any time and can recommend the dealership without reservation. A special thanks goes to Mrs. Schumitz, who looked after us excellently and put together this all-round carefree package.
Many greetings from the Lendt family!
The current service is not satisfactory. Appointments are not kept, car is instead of one day two days in the workshop for inspection. Then the summer tires are not on site for the scheduled change, so you have to come to the workshop again.
A few years ago, the service and performance was far from better. Are somewhat disappointed with the Thormann Group. Too bad
In the course of a vehicle damage, the contact with the car dealership and a tow was necessary. The team responded extremely quickly; less than an hour after the initial call, the car was towed to Mothor and the key could be returned there. Unreservedly recommendable; especially when it comes down to it in critical situations.
I bought my first vehicle here (used) and was very carefully & all around cared for by Mr. Klamt. Best service with vehicle preparation, AU/HU, registration(!), license plate and warranty. There was also a gift with the purchase. I felt very well taken care of and will gladly come back. It was really worthwhile to travel from Berlin to the beautiful Brandenburg an der Havel. Thanks to Mr. Klamt and the Mothor team.
The staff at the dealership are very nice and go out of their way to answer any questions.
All service staff are competent and the advice is very good. The bill after a workshop visit is explained in great detail. I am very satisfied.
Autohaus Mothor is characterized by competent sales consultants, a wide range of products and excellent customer service. We are a long-time customer of Autohaus Mothor and have purchased several VW and Skoda vehicles over the years. The customer reception is warm and courteous. The receptionists are always friendly and take care of every customer issue. Problems are solved quickly and without complications in the interest of the customer. The sales consultants advise you individually and take their time. Our personal sales consultant, Mr. Voigt, is particularly praiseworthy in this respect. We would like to take this opportunity to thank you and the entire Autohaus Mothor.
Here's to further cooperation in a spirit of partnership.
I can absolutely recommend Mothor.de. It is the 2nd car I bought here and that from a distance (Dresden) The service is great. Appointments are kept, the registration via Mothor went really fast, emails, calls are answered immediately. I am very happy with my new car and buy the next for sure also there... which still has a long time.
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Profile active since 07/30/2015 | Last update: 07/24/2023
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