VerbraucherRitter

Consumer protection rethought: Digital. Simple. Free of charge.

Contact information
Whether it's the emissions scandal, penalty notices, increases in private health insurance premiums or unfair dismissal from a job - we are convinced that everyone should have the opportunity to check and claim their rights easily and without...

Contact information

VerbraucherRitter
Friedenheimer Brücke 29
80639 München
Germany
Directions

Contact person
VerbraucherRitter

Opening hours

Thursday 08:00 am-09:00 pm

Websites & Profiles

82%
Recommended
on ProvenExpert.com
Good (4.02)
Cost-performance ratio
Good (3.98)
Top competencies

Professionalism

4.58 out of 5
12 Reviews

Sustainability

4.45 out of 5
11 Reviews

Customer loyalty

4.45 out of 5
11 Reviews

100 Reviews on ProvenExpert.com

3.98 out of 5
Good
1.00 out of 5
Poor
Beware of such portals that promise a lot

I did a little test and filled out the online form to evaluate the chances of success. Once in the variant 1 "I have no legal protection insurance". And once in the variant 2 "I have a legal protection insurance". And lo and behold, the chances of success were completely different. In the variant without legal protection insurance it said "no prospects at present". in the variant with legal protection insurance it said "very good prospects".

As one of my predecessors has already written, it is probably only to cash in the legal protection insurance. Beware of such portals. I was fooled by a similar portal (Helpcheck) a few months ago. The result for the back completion of a life insurance was after generous promises of the portal no cent more in the value of the insurance. For this around 25,000 € costs - for my legal protection insurance.
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Customer review & rating for:
VerbraucherRitter
08/14/2022Christian W.
VerbraucherRitter Comment from VerbraucherRitter:
Hello Christian Witt,

thank you very much for your feedback.
The decisive factor for the success of a lawsuit is that the consumer also receives a compensation sum. However, this depends on the value in dispute. So the lower the amount in dispute, the lower the compensation sum. If you have legal protection insurance that covers the costs, then you will also receive the full compensation sum in the end. If you do not have legal protection insurance, then you have the option, for example, to hire a legal costs financier, who will share proportionally in the compensation sum. Here it can happen that the costs for the lawsuit minimize the compensation sum. We and our partner law firms would like to prevent this and also advise against legal action in these cases.

With kind regards
Your VerbraucherRitter team
1.00 out of 5
Poor
Completely unserious! When checking reclaims of contributions from private health insurance, if you state that you do not have legal protection insurance, you receive the answer: currently no chance.
If you indicate that you have legal protection insurance, the answer is: You have a very high chance of recovery.
Either the legal situation is bad or extremely good, depending on whether you can get a lot of consulting fees quickly....
No thanks!
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Customer review & rating for:
VerbraucherRitter
08/04/2022Thilo K.
VerbraucherRitter Comment from VerbraucherRitter:
Hall Thilo Kleinschmidt,

Thank you for your feedback.
We also define the success of a possible lawsuit according to whether it is financially worthwhile for the consumer. For example, the lower the amount in dispute, the lower the possible compensation sum.
If, for example, you have legal expenses insurance that covers the costs, then you will also receive the full compensation amount in the end. However, if you do not have RSV, a legal costs financier can be hired at your request. In this case, it may happen that the proportionate costs of the lawsuit minimize the compensation sum and that it is not worthwhile for you as a consumer to proceed in this way. We and our partner law firms would like to prevent this and also advise against taking action against the insurer in these cases.

With kind regards
Your VerbraucherRitter team
1.00 out of 5
Poor
Confusing apples (VW) with pears (Mercedes) and only milking the legal protection insurers. Doubtful mediator role of ProRights Rechtsanwaltsgesellschaft mbH. After the first instance it goes then at own expense. Right have and with this association not get. https://www.test.de/Abgasskandal-4918330-5092247
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Customer review & rating for:
VerbraucherRitter
06/12/2022Anonymously
VerbraucherRitter Comment from VerbraucherRitter:
Hello Reviewer,

Thank you for your feedback.
Unfortunately, we do not have any insight into the cases of our partner law firms and consequently cannot assess why this is the case with you.

With kind regards
Your VerbraucherRitter team
1.00 out of 5
Poor
After a non-binding online vehicle check Mercedes VKlasse immediately came a big announcement about a possible refund of 8 to 15 thousand euros. Only quickly submit the purchase contract and vehicle registration document and then is checked without obligation and absolutely free of charge.
Then the refusal in January and now in May a reminder from the court about 530, - euro.
The authorized law firm ProRights has not paid wrote the court.
I have never received an invoice and also no statement of claim, let alone signed that I would want to sue.
And by phone is never anyone to reach, if they want a customer but they phone very diligently and always promise that no costs arise.
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Customer review & rating for:
VerbraucherRitter
05/20/2022Anonymously
VerbraucherRitter Comment from VerbraucherRitter:
Hello Reviewer,

Thank you for your feedback!
We, VerbraucherRitter, do not have access to the client files of our partner law firms. Please contact the law firm that represents you with the reminder from the court. They will certainly be able to help you.

With kind regards
Your VerbraucherRitter team
1.00 out of 5
Poor
Hello,
I submitted my documents in mid-March 2022 and have not heard back yet.
No one has responded to my e-mail and the hotline is apparently understaffed, because no one answers.

I would not recommend the consumer knights!
Show original
Customer review & rating for:
VerbraucherRitter
05/11/2022Anonymously
VerbraucherRitter Comment from VerbraucherRitter:
Hello Reviewer,

Thank you for your message.
Due to a high phone workload, there can sometimes be delays. However, you are welcome to email us at service@verbraucherritter.de with your concerns. Or you can simply try again at a later time.

With kind regards
Your VerbraucherRitter team
1.00 out of 5
Poor
Since July 2021, the gentlemen from VerbraucherRitter have been "checking" my claims for damages for my AUDI Q5, year of manufacture 2017. Apart from stalling phone calls with adventurous excuses, absolutely nothing has come from them for nine months now. Their strategy: First mass acquisition then cherry-picking! I find this absolutely unprofessional and disappointing. What a pity for my time and effort! W. Müller
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Customer review & rating for:
VerbraucherRitter
05/02/2022W. M.
VerbraucherRitter Comment from VerbraucherRitter:
Hello W. Müller,

thank you very much for your feedback!
We have forwarded your feedback to the appropriate department. They will take another look at it.

With kind regards
Your VerbraucherRitter team
1.00 out of 5
Poor
Recommendation
I sent my documents two months ago, but so far no one has responded, which is a pity. Therefore, only one star.
Show original
Customer review & rating for:
VerbraucherRitter
05/02/2022M.
VerbraucherRitter Comment from VerbraucherRitter:
Hello Marianna,

We apologize for the fact that you have not yet received any feedback from us.
Please send me your process number via PN so that I can take care of it.

With kind regards
Your VerbraucherRitter team
5.00 out of 5
Excellent
Recommendation
Thanks to VerbraucherRitter, I became aware of my rights and options in the diesel scandal. In the end, the legal dispute was won and VW was ordered to take back the vehicle. Many thanks to the VerbraucherRittern.
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Customer review & rating for:
VerbraucherRitter
04/27/2022M.
VerbraucherRitter Comment from VerbraucherRitter:
Hello Michael,

we are very happy about your success.
Thank you very much for the great feedback.

With kind regards
Your VerbraucherRitter team
3.20 out of 5
Average
Recommendation
I will recommend it but the communication should be better.
Show original
Customer review & rating for:
VerbraucherRitter
04/18/2022Manfred P.
VerbraucherRitter Comment from VerbraucherRitter:
Hello Manfred Petrides,

thank you very much for your good feedback.
We are very pleased that you would recommend us.

With kind regards
Your VerbraucherRitter team
4.20 out of 5
Good
Recommendation
I have sent in all the necessary documents. Maybe you will get a compensation. I would be pleased. Best regards to the entire team:
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Customer review & rating for:
VerbraucherRitter
04/18/2022Alfred Herr K.
VerbraucherRitter Comment from VerbraucherRitter:
Hello Alfred Mr. Kopp,

we are very happy for your great review.
Thank you very much!

With kind regards
Your VerbraucherRitter team
4.80 out of 5
Excellent
Recommendation
Feedback is coming in.
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Customer review & rating for:
VerbraucherRitter
04/15/2022Anonymously
VerbraucherRitter Comment from VerbraucherRitter:
Hello Reviewer,

Thank you for your great review.

With kind regards
Your VerbraucherRitter team
5.00 out of 5
Excellent
Recommendation
I was very well looked after and advised!!!
I was always convinced that my procedure
will go out positively.so it also came. In the end I got a compensation of 8000€.
Show original
Customer review & rating for:
VerbraucherRitter
04/04/2022Karl-Heinz S.
VerbraucherRitter Comment from VerbraucherRitter:
Karl-Heinz Schmunk,

thank you very much for the good evaluation.
We are very pleased that you are so satisfied with the work of our partner law firm.

With kind regards
Your VerbraucherRitter team
5.00 out of 5
Excellent
Recommendation
You have achieved an optimal result for me
Thank you
Show original
Customer review & rating for:
VerbraucherRitter
04/04/2022Anonymously
VerbraucherRitter Comment from VerbraucherRitter:
Hello Reviewer,

We are very pleased that you are so satisfied with the result.
Thank you for your very good review.

With kind regards
Your VerbraucherRitter team
4.60 out of 5
Excellent
Recommendation
I received detailed personal legal advice by telephone from a lawyer on critical issues. An enforcement action was successfully initiated to counteract the default.
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Customer review & rating for:
VerbraucherRitter
04/03/2022Anonymously
VerbraucherRitter Comment from VerbraucherRitter:
Hello Reviewer,

We are very pleased that you are so satisfied with the work of our partners.
Thank you for sharing your experience with us.

With kind regards
Your VerbraucherRitter team
4.60 out of 5
Excellent
Recommendation
Very prompt processing of the settlement. Many thanks
Show original
Customer review & rating for:
VerbraucherRitter
04/01/2022Anonymously
VerbraucherRitter Comment from VerbraucherRitter:
Hello Reviewer,

We are very pleased that you are so satisfied with the work of our partner law firm.
Thank you for sharing your good experience with us.

With kind regards
Your VerbraucherRitter team
1.60 out of 5
Fair
I submitted my documents and then heard nothing more. Too bad
Show original
Customer review & rating for:
VerbraucherRitter
03/28/2022Anton M.
VerbraucherRitter Comment from VerbraucherRitter:
Hello Anton Müller,

Thank you very much for your feedback.
Indeed, we cannot understand why you have not received a response from us.
We would be happy to talk to you in person at 089 21 540 540. We are available from Monday to Friday from 8:00-21:00 and on Saturday from 8:00-17:00.

With kind regards
Your VerbraucherRitter team
4.61 out of 5
Excellent
Recommendation
I am extremely satisfied with the result. For me, communication still means that the partners talk to each other. That didn't happen in this case.
Saying "We'll get the best out of it for you" is not enough for some people. But no matter...in the end it's the result that counts and that results from effectiveness and that in turn cannot be achieved with long explanations.
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Customer review & rating for:
VerbraucherRitter
03/25/2022Thomas F.
VerbraucherRitter Comment from VerbraucherRitter:
Hello Thomas Felber,

Thank you very much for your feedback.
It helps us a lot to improve our service even more.

With kind regards
Your VerbraucherRitter team
4.39 out of 5
Good
Recommendation
I received competent statements during the telephone inquiries up to written documents.
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Customer review & rating for:
VerbraucherRitter
03/24/2022JOHANN B.
VerbraucherRitter Comment from VerbraucherRitter:
Hello JOHANN BAYER,

We are very pleased with your feedback.
Thank you very much!

With kind regards
Your VerbraucherRitter team
5.00 out of 5
Excellent
Recommendation
Can not yet judge your price performance ratio
Show original
Customer review & rating for:
VerbraucherRitter
03/17/2022Minibek K.
VerbraucherRitter Comment from VerbraucherRitter:
Hello Minibek Kurt,

thank you very much for your good review.

With kind regards
Your VerbraucherRitter team
5.00 out of 5
Excellent
Recommendation
That I was even made aware of this! Thank you
Show original
Customer review & rating for:
VerbraucherRitter
03/15/2022Anonymously
VerbraucherRitter Comment from VerbraucherRitter:
Hello Reviewer,

I'm glad that you are so satisfied with our work.
Thank you very much!

With kind regards
Your VerbraucherRitter team
356 Reviews from
1 other source
4.50 out of 5
Excellent
4.50 out of 5
Excellent
356 reviews on Google Maps
 
09/17/2022
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All reviews and experiences about VerbraucherRitter are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 06/16/2021  |  Last update: 09/05/2022   |  Report profile

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