Respaldo Services GmbH

Business process outsourcing, telephone accessibility, call center

Respaldo Services GmbH
20 Reviews i
published (87%)
out of 23 reviews
Contact information
"Accessible Makes Successful!"

When I have to describe to my friends what I do for a living, I usually ask them the following question: "When was the last time you were annoyed by a telephone waiting line when you called?" Usually it was only a...

Contact information

Respaldo Services GmbH
Stauffenbergstraße 35-37
74523 Schwäbisch Hall
Germany
Directions

Opening hours

Thursday 08:30 am-06:00 pm

Websites & Profiles

Review from 09/24/2020  
5.00 out of 5
Excellent
Recommendation
Quality
Value
Services
Performance
Consulting
Top competencies

Professionalism

5.00 out of 5
8 Reviews

Customer loyalty

4.75 out of 5
8 Reviews

Engagement

5.00 out of 5
7 Reviews

20 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
The service is an asset for the company and for our customers.
This sets us apart from our competitors.
This service offers our customers considerable added value, because we are always available to them and can deal with their concerns promptly.
Mr. Bührle works very structured and is a professional in his field.
I am very happy to have met Mr. Bührle and look forward to a long cooperation.

With kind regards

Tibor Arok
Show original
Customer review & rating for:
global office Erreichbarkeitsservice - konfiguriert und beraten durch Wolfgang Bührle / Respaldo Services GmbH
09/24/2020Tibor A.
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Thanks to Mr. Arok, the solution concerns the rental machinery business in the construction industry.
5.00 out of 5
Excellent
Recommendation
The fast and unbureaucratic and technically simple implementation, after an extensive consultation, pleased me very much. Also the expertise with a view to efficient processing. We should have done this much earlier. The customer benefit is undisputed. We get a cost-effective service here that offers us real added value.
Show original
Customer review & rating for:
global office Erreichbarkeitsservice - konfiguriert und beraten durch Wolfgang Bührle / Respaldo Services GmbH
02/11/2020Herr D.
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Thanks to Mr. Dietel! Our service for an international B2B trading company complements the customer service process sensibly and economically, especially in off-peak hours and on weekends!
5.00 out of 5
Excellent
Recommendation
Everything just fits and can't be topped.
Show original
Customer review & rating for:
global office Erreichbarkeitsservice - konfiguriert und beraten durch Wolfgang Bührle / Respaldo Services GmbH
02/10/2020Rainer K.
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Thanks to Mr. Krohn, the service and IT team of a car dealership group in the premium segment (greater Stuttgart area). Service and spare parts ordering processes are supplemented here very economically and customer-oriented with the global office accessibility solution. With measurable positive effects on revenue and definitely on customer satisfaction.
5.00 out of 5
Excellent
Recommendation
Fast technical implementation. Professional and customer-oriented advice. Highly recommended.
Show original
Customer review & rating for:
global office Erreichbarkeitsservice - konfiguriert und beraten durch Wolfgang Bührle / Respaldo Services GmbH
11/09/2018EuroPrice Consulting, Pascal W.
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Thanks to Mr. Wenge, I am happy to return praise and compliments to him in the same form. By the way, his company is a super tip for optimizing car purchases/leasing!!!!!
5.00 out of 5
Excellent
Recommendation
As a leading supplier of consumables for trade and industry in the B2B sector, we want to
always offer our customers the best service
Since one year Respaldo Services GmbH/global office supports us here in our branch.
In case of call peaks and at peak times we are always personally reachable for our customers by the professional and competent team of global
office are always personally available for our customers.
We receive an e-mail about every missed call with all important information, and can thus prepare directly for the callback.
Due to the professional cooperation with Respaldo/global office we were able to improve the service for our customers even more.
Many thanks to Wolfgang Bührle and his team!
Michael Natterer Albert Berner Germany GmbH Profi Point Munich
Show original
Customer review & rating for:
Respaldo Services GmbH
05/02/2018Michael N. - Albert Berner Deutschland GmbH Profi Point München
5.00 out of 5
Excellent
Recommendation
Very friendly answering and conducting of phone calls with customers
Effortful approach of the agents in the documentation of the phone calls
Show original
Customer review & rating for:
Respaldo Services GmbH
02/08/2018M.
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Thanks to Martina Kohlmann, this project was also a lot of fun and I am looking forward to the long-term cooperation!
5.00 out of 5
Excellent
Recommendation
Mr. Bührle was able to convince us of the services from the beginning, which made the decision for Global Office very easy. Furthermore, he has always advised us very well on an ongoing basis.
Show original
Customer review & rating for:
Respaldo Services GmbH
12/18/2017Johannes K. - MTR Handels- und Beteiligungs GmbH
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Thanks to Mr. Kröll, well prepared, I was supported pragmatically!!!
Wolfgang Bührle
5.00 out of 5
Excellent
Recommendation
A very positive and exemplary service experience.
Mr. Bührle quickly grasped our needs and at all times provided services above and beyond the norm.
We look forward to further cooperation.
Show original
Customer review & rating for:
Respaldo Services GmbH
12/07/2017Herr B. - Ralf Beutel Ortugnstechnik GmbH
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Dear Mr. Beutel,
THANK YOU for your support in configuring, testing and expanding the service. Was my biggest challenge so far! And of course THANK YOU for your positive evaluation!
WB
5.00 out of 5
Excellent
Recommendation
Top service provider, top service,, customized products.
Assume many years of cooperation.
Show original
Customer review & rating for:
Respaldo Services GmbH
11/16/2017Herr R. - Locatec Ortungstechnik GmbH
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Hello Mr. Roth,
thank you for the positive feedback. We continue to make an effort :-), fun!
Greetings WB
4.20 out of 5
Good
Recommendation
Top consulting, very good quality of the information fed back despite partly high technical complexity and internationality of the callers
Show original
Customer review & rating for:
Respaldo Services GmbH
11/15/2017M.
4.96 out of 5
Excellent
Recommendation
Very nice, competent and solution-oriented provider. We very much appreciate the individual solution offer and the professional handling of our requirements.
Show original
Customer review & rating for:
Respaldo Services GmbH
11/15/2017Herr R. - Locatec Ortungstechnik GmbH
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Hello Mr. Reinders,
thank you very much for your review, I'll keep trying!
Wolfgang Bührle
5.00 out of 5
Excellent
Recommendation
Very good service, very fast response times and absolutely competent contact person. We were able to noticeably increase our sales due to the better accessibility of us through the great service of Wolfgang Bührle and team!
Show original
Customer review & rating for:
Respaldo Services GmbH
10/27/2017Aaron K. - AKUB Consulting UG
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Thanks for the feedback!!!
4.20 out of 5
Good
Recommendation
Rating for:
global office Erreichbarkeitsservice - konfiguriert und beraten durch Wolfgang Bührle / Respaldo Services GmbH
10/15/2019Anonymously
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Danke für die positive Bewertung und die Top-Zusammenarbeit an Fr. D., verantwortlich für Service und Assistenz in einer großen Werbeagentur aus Crailsheim.
4.40 out of 5
Good
Recommendation
Rating for:
global office Erreichbarkeitsservice - konfiguriert und beraten durch Wolfgang Bührle / Respaldo Services GmbH
05/20/2019Anonymously
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Danke für diese Bewertung aus einer Zahnarztpraxis. Die telefonische Erreichbarkeit des Zahnarztes ist damit deutlich optimiert.
4.95 out of 5
Excellent
Recommendation
Rating for:
global office Erreichbarkeitsservice - konfiguriert und beraten durch Wolfgang Bührle / Respaldo Services GmbH
04/16/2019Anonymously
4.20 out of 5
Good
Recommendation
Rating for:
global office Erreichbarkeitsservice - konfiguriert und beraten durch Wolfgang Bührle / Respaldo Services GmbH
04/16/2019Herr W.
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Danke an Herrn Wolf, für die SEHR professionelle Zusammenarbeit!
5.00 out of 5
Excellent
Recommendation
Rating for:
global office Erreichbarkeitsservice - konfiguriert und beraten durch Wolfgang Bührle / Respaldo Services GmbH
11/19/2018Herr P.
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Danke an H. Pelzer und seine Kolleginnen im Telefon- und Aftersales Service bei einem großen Maschinenbauer meiner Region. Unser Service wird dort übrigens 2-sprachig mit offensichtlich großer Zufriedenheit eingesetzt.
4.04 out of 5
Good
Recommendation
Rating for:
Respaldo Services GmbH
06/18/2018Anonymously
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Danke auch an diesen Bewerter (aus meinem bisher größten Industrie-Projekt). War ein sehr interessanter Test und wir sehen uns sicher nach der erfolgten Optimierung wieder :-)!
4.11 out of 5
Good
Recommendation
Rating for:
Respaldo Services GmbH
10/29/2017D.
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Danke für die ehrliche Bewertung!!!
4.40 out of 5
Good
Recommendation
Rating for:
Respaldo Services GmbH
10/28/2017Denis D. - Autohaus Hirsch GmbH
Respaldo Services GmbH Comment from Respaldo Services GmbH:
Danke für das Feedback!!!!!
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* All reviews and experiences about Respaldo Services GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 10/27/2017  |  Last update: 02/03/2021   |  Report profile

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