When I have to describe to my friends what I do for a living, I usually ask them the following question: "When was the last time you were annoyed by a telephone waiting line when you called?" Usually it was only a... few hours or days ago, and the examples are numerous: the car dealership, the doctor, the insurance company, the phone company, ...
...a hotel, a government agency, the electric company, a restaurant, etc.... And when I ask whether she or he waited until the request could be taken up by telephone, the answer is often "no". One gives up enervated, everyone of us knows that.
For the called company this means in the worst case: an order is gone! But at least the company has one more dissatisfied customer. But this should not be the case. Now I explain to my friends how I create solutions for my customers. And they are tried and tested thousands of times a day. Instead of letting callers "starve" in the waiting loop, I offer my customers the global office telephone accessibility service. Instead of being put on hold or left on an answering machine, callers are simply transferred to global office's professional customer dialog center. Specially trained call agents record the request, ask only the most necessary details, clarify possible call-back times for the caller and forward the information to the called company within seconds. By email and - most importantly - to the right contact person at the called company.
For more than six years now, global office has been focusing on the wishes of its customers: ensuring accessibility, improving service, increasing turnover, increasing satisfaction. On the way from advertising to the final order acceptance, many sales processes get bogged down. Not least because of the following situations on the phone: "We ask you to be patient, we'll be right with you." "Dial 1 if you ..., dial 2 in case ..."
global office counteracts precisely these barriers and creates unlimited accessibility for companies, administrations, service providers and corporations. From simple call acceptance to complex customer dialog solutions, everything is feasible.
What is important is not what global office can do, but what makes its customers successful in the long term. The managing directors and employees face up to this task every day and, if desired, 24 hours a day. The personal support on site, with meanwhile more than 40 branches in Germany and Austria, ensures an individual and target-oriented customer service. In this way, global office provides relief from time-consuming organizational activities, increases efficiency in processes and, of course, frees up space so that companies can concentrate on their core business.
All that which makes customers successful in the long term.
- telephone availability - 24/7
- business process outsourcing / customer service process optimization
- Call center solutions (inbound/outbound)
- Improve booking rate
- Cost optimization in car dealership service process
The service is an asset for the company and for our customers.
This sets us apart from our competitors.
This service offers our customers considerable added value, because we are always available to them and can deal with their concerns promptly.
Mr. Bührle works very structured and is a professional in his field.
I am very happy to have met Mr. Bührle and look forward to a long cooperation.
The fast and unbureaucratic and technically simple implementation, after an extensive consultation, pleased me very much. Also the expertise with a view to efficient processing. We should have done this much earlier. The customer benefit is undisputed. We get a cost-effective service here that offers us real added value.
As a leading supplier of consumables for trade and industry in the B2B sector, we want to
always offer our customers the best service
Since one year Respaldo Services GmbH/global office supports us here in our branch.
In case of call peaks and at peak times we are always personally reachable for our customers by the professional and competent team of global
office are always personally available for our customers.
We receive an e-mail about every missed call with all important information, and can thus prepare directly for the callback.
Due to the professional cooperation with Respaldo/global office we were able to improve the service for our customers even more.
Many thanks to Wolfgang Bührle and his team!
Michael Natterer Albert Berner Germany GmbH Profi Point Munich
Very good service, very fast response times and absolutely competent contact person. We were able to noticeably increase our sales due to the better accessibility of us through the great service of Wolfgang Bührle and team!
All reviews and experiences about Respaldo Services GmbH are the subjective opinions of those who compose and submit them | The profile owner is responsible for the contents of this page |
Profile active since 10/27/2017 | Last update: 02/03/2021
| Report profile
More transparency and security while looking for competent professionals
Authentic customer opinions
Take advantage of other customers' experiences: ProvenExpert's authenticated customer reviews can help you choose the right product or service.
Effective customer feedback
ProvenExpert allows the entire service spectrum of a company (e.g. customer service, consulting) to be reviewed. This way you get a detailed overview of your service quality in all areas.
ProvenExpert is free, independent, and neutral. Customers make reviews of their own accord — their opinions are not for sale. And the content of reviews cannot be influenced by money or by any other means.
A good reputation is the world's best form of advertising!
85% of all consumers trust online reviews just as much as they do personal recommendations.
Let ProvenExpert give your business a boost with the best advertising in the world: the opinions of satisfied customers.
However, should you feel that a review is in violation of our guidelines, you can submit a request to have the review assessed by the ProvenExpert quality assurance team by using the following contact form.