"Accessible Makes Successful!"
When I have to describe to my friends what I do for a living, I usually ask them the following question: "When was the last time you were annoyed by a telephone waiting line when you called?" Usually it was only a
...
few hours or days ago, and the examples are numerous: the car dealership, the doctor, the insurance company, the phone company, ...
...a hotel, a government agency, the electric company, a restaurant, etc.... And when I ask whether she or he waited until the request could be taken up by telephone, the answer is often "no". One gives up enervated, everyone of us knows that.
For the called company this means in the worst case: an order is gone! But at least the company has one more dissatisfied customer. But this should not be the case. Now I explain to my friends how I create solutions for my customers. And they are tried and tested thousands of times a day. Instead of letting callers "starve" in the waiting loop, I offer my customers the global office telephone accessibility service. Instead of being put on hold or left on an answering machine, callers are simply transferred to global office's professional customer dialog center. Specially trained call agents record the request, ask only the most necessary details, clarify possible call-back times for the caller and forward the information to the called company within seconds. By email and - most importantly - to the right contact person at the called company.
For more than six years now, global office has been focusing on the wishes of its customers: ensuring accessibility, improving service, increasing turnover, increasing satisfaction. On the way from advertising to the final order acceptance, many sales processes get bogged down. Not least because of the following situations on the phone: "We ask you to be patient, we'll be right with you." "Dial 1 if you ..., dial 2 in case ..."
global office counteracts precisely these barriers and creates unlimited accessibility for companies, administrations, service providers and corporations. From simple call acceptance to complex customer dialog solutions, everything is feasible.
What is important is not what global office can do, but what makes its customers successful in the long term. The managing directors and employees face up to this task every day and, if desired, 24 hours a day. The personal support on site, with meanwhile more than 40 branches in Germany and Austria, ensures an individual and target-oriented customer service. In this way, global office provides relief from time-consuming organizational activities, increases efficiency in processes and, of course, frees up space so that companies can concentrate on their core business.
All that which makes customers successful in the long term.
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