In times when service and customer friendliness in Germany go towards 0 , an amazing experience. i purchased a solar charge controller from westech more than a decade ago. This controller "Tracer 1210 RN has worked trouble-free in the times in question. Due to a carelessness on my part, I lost two tiny screws of the regulator during a disassembly. Mr. Suess from Westech went on a long search and sent me 4 of these (nowhere to be found anymore ) screws free of charge.
A rarity in the service desert that is Germany. Westech is one of the few companies that deserve 100% that you buy from them. Armin Schmid
Since the manual for the product (isolating relay) was kept very short, I was missing some information on how it works. Ready after 2 days, my questions were answered in detail and professionally. I am very satisfied with the product and support.
Despite the defect of a component (after about 8 months), there was a fast, trouble-free and free exchange. The personal contact was great. I can only recommend.
With kind regards
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Profile active since 10/06/2017 | Last update: 09/23/2023
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