enerix Mainz-Wiesbaden - Photovoltaik & Stromspeicher

PV system Solar system Electricity storage Charging stations Wallbox Photovoltaics Solar

Contact information
"Photovoltaics Mainz-Wiesbaden - PV and electricity storage are the basis for a sustainable energy supply. My name is Hans-Martin Huber-Ditzel and I am the owner of enerix-Mainz-Wiesbaden. With our specialist company for PV systems, we supply our...

Contact information

enerix Mainz-Wiesbaden - Photovoltaik & Stromspeicher
Hagenauer Straße 53, Tor 9
65203 Wiesbaden
Germany
Directions

Contact person
H.-Martin Huber-Ditzel

91% Recommended
5 stars 35
1 star 0
Customer service
Good (4.33)
Cost-performance ratio
Good (3.80)
Top competencies

Professionalism

5.00 out of 5
9 Reviews

Problem comprehension

5.00 out of 5
7 Reviews

Advice

4.86 out of 5
7 Reviews

43 Reviews on ProvenExpert.com

4.64 out of 5
Excellent
3.00 out of 5
Average
The photovoltaic system with an electricity storage unit was installed in my home in December 2023. Unfortunately, the electrical installation was carried out sloppily (cable ducts torn, devices crooked). The system was left inoperable when the meter was changed. Feed-in only worked approx. 2 weeks later, as settings were not made on the inverter. In my opinion, the probably semi-skilled employees are partially overburdened with their tasks on site. The documentation folder handed over was incomplete and partly incorrect (size of the system). I cannot recommend this company
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Customer review & rating for:
enerix Mainz-Wiesbaden / HD Energiesysteme GmbH & Co. KG
11/03/2024M. N.
3.17 out of 5
Average
Recommendation
The performance so far has been satisfactory and has met my expectations!
In retrospect, I can only say that the advice given in advance could have been a little more detailed, as I assumed that in the event of a shutdown in the public network, the plant continues to run and is not switched off, and what can be avoided with a stand-alone solution - this information was not given to me!
For this reason would like to expand my plant, have asked in this regard in two mails for advice, or estimated cost overview!
Unfortunately, to date, no feedback!!!
Possibly I have to look for another provider!?
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Customer review & rating for:
enerix Mainz-Wiesbaden / HD Energiesysteme GmbH & Co. KG
24/08/2022Klaus G.
2.00 out of 5
Fair
The brochures that were initially used for sales purposes looked very promising. However, the actual implementation was not in order. In particular, there were almost only semi-skilled workers on the roof, which was also reflected in the results of the installation work. Things were started but not finished because it was clear that the knowledge and experience to implement them was lacking. I was also asked for tools because they didn't have any suitable ones. :-(

Communication in case of queries was rather difficult during the course of the installation, if there was any response to emails at all. That could certainly be better.

I was asked by a total of four households in the neighborhood who had installed the PV system and whether I could make a recommendation. Unfortunately, I was unable to do so.
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Customer review & rating for:
enerix Mainz-Wiesbaden / HD Energiesysteme GmbH & Co. KG
17/12/2021Anonymously
enerix Mainz-Wiesbaden - Photovoltaik & Stromspeicher Comment from enerix Mainz-Wiesbaden - Photovoltaik & Stromspeicher:
We are constantly striving to improve quality and customer satisfaction.
According to the anonymous customer, there must have been something wrong with the installation.
This is of course of particular interest to us, because we attach great importance to the quality of the roof installation.
Unfortunately, I am not aware of the process in question. I hope that the customer will contact us directly.
As a general rule, we do not hand over incomplete systems or systems with quality defects to customers!
All specifications and technical regulations are complied with.
5.00 out of 5
Excellent
Recommendation
Everything very good and competent: adherence to deadlines, excellent quality
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Customer review & rating for:
enerix Mainz-Wiesbaden / HD Energiesysteme GmbH & Co. KG
15/12/2021Anonymously
2.00 out of 5
Fair
First of all, I have to say that the points awarded are not based on the installed system, but on the performance of the Enerix company.

The company Enerix Mainz-Wiesbaden can definitely not be recommended.
The installation of the PV system and the final commissioning took over 3 months, as there was apparently a software error that could not be rectified.
The communication towards us as customers was already inadequate here.

We have now ordered a wallbox (called sonnenCharger by sonnen) from the same company, as they are unfortunately the only sales partner for sonnen GmbH in our region.
We hoped that things would go better this time and didn't think they could get any worse.

We have been trying to get an appointment for the installation for over 2 months now, whereby the first appointment we were given had to be canceled by us (but there was no reaction to this, the electrician was standing outside the door and had to leave again) and the second appointment was not kept by Enerix and then the excuse came that the appointment had not been confirmed.
This appointment was proposed to us by Enerix and we accepted it, so it can be assumed that it was confirmed.

Now we have been waiting for a new appointment for over a month and there has been no response to our attempts to contact them.
We had also set a deadline for Enerix to send us a new proposed date.
Unfortunately, there has been no communication in our direction here either.

The first payment on account has of course already been made, so that we can insist on fulfillment, but the company Enerix in Wiesbaden does not seem to be interested in this.

All I can say here is that the system itself is great when it works, which is why I have awarded it two stars, but I cannot recommend Enerix as a sales partner in any way.

I have now contacted the manufacturer to find a solution this way.
You can expect my solution from Enerix Mainz-Wiesbaden.
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Customer review & rating for:
enerix Mainz-Wiesbaden / HD Energiesysteme GmbH & Co. KG
29/05/2021D.
enerix Mainz-Wiesbaden - Photovoltaik & Stromspeicher Comment from enerix Mainz-Wiesbaden - Photovoltaik & Stromspeicher:
We are sorry that we were not able to meet 100% of customer expectations.
The delays in installation were caused by a software error at the manufacturer.
We were therefore unable to rectify the error ourselves and had to wait for the supplier to do so.
The installation of the wallbox was delayed partly by us (corona case in the electrical team and several weeks of quarantine) and partly by misunderstandings with customers. Due to the extremely high demand for wallboxes, the delivery date has also been repeatedly delayed. We would have appreciated a little more understanding on the part of the customer.
A new date is now being arranged. As the customer does not yet have an electric vehicle, the "damage" should be minimal.
3.50 out of 5
Good
The very high adherence to deadlines and the well-coordinated sequence of the individual trades were positive. I also have a good feeling about the quality of the components.
On the negative side, I found the payment terms (high advance payment on the part of the customer). When the recommended storage size turned out to be quite small, there was little concession.
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Customer review & rating for:
enerix Mainz-Wiesbaden / HD Energiesysteme GmbH & Co. KG
12/04/2021Anonymously
enerix Mainz-Wiesbaden - Photovoltaik & Stromspeicher Comment from enerix Mainz-Wiesbaden - Photovoltaik & Stromspeicher:
It is a pity that the good service is not fairly valued.
The terms of payment are known in advance and provide balanced risk protection for both contracting parties. A storage extension was offered, but not ordered by the customer. If "no concession" is understood to mean that we give further discounts on our good prices, then we are sorry. A deal has to suit both parties.
But that is certainly no reason for a poor rating.
5.00 out of 5
Excellent
Recommendation
The competent and comprehensive advice and the know-how of Mr. Huber-Ditzel were excellent. The Enerix team was always available, approachable and friendly.
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Customer review & rating for:
enerix Mainz-Wiesbaden / HD Energiesysteme GmbH & Co. KG
24/01/2019Anonymously
5.00 out of 5
Excellent
Recommendation
The competence and efficiency convinced me!
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Customer review & rating for:
PV-Anlagen Beratung
24/01/2019H.
4.33 out of 5
Good
Recommendation
Rating for:
Beratung zu PV-Anlagen und Stromspeicher
26/09/2024Lothar L.
5.00 out of 5
Excellent
Recommendation
Rating for:
Beratung zu PV-Anlagen und Stromspeicher
25/09/2024E.
5.00 out of 5
Excellent
Recommendation
Rating for:
Beratung zu PV-Anlagen und Stromspeicher
19/09/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Beratung zu PV-Anlagen und Stromspeicher
23/03/2024Ralf P.
5.00 out of 5
Excellent
Recommendation
Rating for:
Beratung zu PV-Anlagen und Stromspeicher
19/03/2024Arno und Brigitte Z.
4.33 out of 5
Good
Recommendation
Rating for:
Beratung zu PV-Anlagen und Stromspeicher
28/01/2024Anonymously
4.50 out of 5
Excellent
Recommendation
Rating for:
Beratung zu PV-Anlagen und Stromspeicher
15/01/2024Anonymously
3.67 out of 5
Good
Recommendation
Rating for:
Beratung zu PV-Anlagen und Stromspeicher
20/12/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Beratung zu PV-Anlagen und Stromspeicher
15/12/2023Matthias A.
5.00 out of 5
Excellent
Recommendation
Rating for:
Beratung zu PV-Anlagen und Stromspeicher
12/12/2023Axel B.
5.00 out of 5
Excellent
Recommendation
Rating for:
Beratung zu PV-Anlagen und Stromspeicher
12/12/2023Anonymously
4.67 out of 5
Excellent
Recommendation
Rating for:
Beratung zu PV-Anlagen und Stromspeicher
12/12/2023Anonymously
10 Reviews from
1 other source
3.40 out of 5
Average
3.40 out of 5
Average
10 reviews on Google Maps
 
29/11/2024
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All reviews and experiences about enerix Mainz-Wiesbaden - Photovoltaik & Stromspeicher are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 24/01/2019  |  Last update: 29/11/2024   |  Report profile

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