ProvenExpert.com

David Helm is the best—thanks, David

★☆☆☆☆

I’ve been a ProvenExpert customer for six to seven years, and unfortunately, I’ve become very disappointed.

Over the years, prices have kept going up. At the same time, the scope of services has been reduced: My plan now only allows me to publish 50 reviews. Unless I upgrade to an even more expensive plan, my profile will permanently display that not 100% of the reviews are published. This can give potential customers the impression that negative reviews are being deliberately withheld—even though it’s simply a restriction based on my plan.

The customer support is also particularly frustrating. It’s often difficult to even reach someone by phone. You’re kicked out of the hold queue multiple times before you finally get through to a representative. The call quality is very poor—apparently via a softphone—and in my case, the representatives were not very solution-oriented and not particularly cooperative.

After many years as a loyal customer, I would have expected significantly more appreciation and better service. One star is actually too much for my experience.

The support is simply top-notch—always helpful, quick, and friendly. Keep up the good work!

⭐⭐⭐⭐⭐ I highly recommend ProvenExpert!

We’ve been using ProvenExpert for about half a year now for our WingTsun school in Dieburg, and we’re really thrilled with it. The platform helps us collect customer reviews professionally, make them visible, and significantly boost the trust of new prospects. It’s easy to use, well-organized, and perfectly suited for small businesses.

I’d especially like to highlight the free webinar with Remo and Marcel that I had the chance to attend yesterday. They shared many valuable tips and practical strategies that can be implemented right away. The advice on optimizing websites, increasing conversion rates, and using customer reviews professionally was especially helpful.

You can tell that these are true experts at work, who share their knowledge in an accessible way and with great dedication. For me, the webinar was not only informative but also very motivating.

Many thanks to the entire ProvenExpert⁠ team for the excellent service, the great software, and the valuable training opportunities. We look forward to continuing our collaboration and highly recommend ProvenExpert to any company that wants to professionally build and strengthen its online reputation.

A solid 5 stars! ⭐⭐⭐⭐⭐

I really appreciate the capabilities of Proven Expert as a review platform. It gives us visibility, authenticity, and genuine external feedback. I highly recommend it!

Absolutely top-notch.

I use many digital tools and platforms, but I’ve rarely encountered support that’s as fast, professional, solution-oriented, and customer-focused as ProvenExpert’s.

A special thank you goes to Ms. Böhm. She took the time to truly understand my situation and find a solution I never would have expected. Unfortunately, this kind of service has become rare these days.

What makes ProvenExpert special to me is the combination of a robust platform, high user-friendliness, a professional public image, and a team that clearly still places genuine value on long-term customer relationships.

For entrepreneurs, agencies, consultants, coaches, and service providers in particular, trust is one of the most important factors for growth. In my view, ProvenExpert offers the best solution on the market for this.

Many thanks to the entire team and especially to Ms. Böhm for the exceptional support. This is how you win customers not just for a single contract, but for the long term.

Highly recommended.
Best regards, Marco Kogler

Special mention must be made of David Helm from Customer Success Agent. He overcame seemingly insurmountable technical hurdles and resolved our issue completely.

Ms. I. Böhm helped us very quickly with the missing invoices.

So far, I’ve been very satisfied with ProvenExpert. Since I haven’t been using the platform for very long, I can’t yet comment in detail on certain features. However, the features I’ve already used have really impressed me.

A great platform with lots of features, though it's priced a bit high.

PE has a well-known name and many features that are extremely helpful in building trust with potential customers.

extremely fast and hassle-free assistance

Great service—professional and very friendly. Thank you

Digital Literacy II: Good.

One-on-one founder coaching is recommended.

Unfortunately, it's too expensive

Social media explained clearly. Very knowledgeable.

Digital literacy I: Good.