We are an old established travel agency. However, are always up to date in the advice and technology.
We bring a lot of experience in the consultation around your dream trip.
The company was founded more than 50 years ago. This stands for quality and consistency.
With us they get any kind of travel, and this operator and independent of the company.
Thank you very much for your feedback and the positive rating of 4.6 points. We are pleased to hear that you appreciate our efforts to cater to your wishes.
However, we would like to note that we always strive to fulfill all our customers' requests and wishes in the best possible way. We are sorry that in your case we may not have fully met your expectations. Your feedback is very important to us and we take it seriously in order to continuously improve our services.
Should you have any specific suggestions or concerns, please do not hesitate to contact us directly. We want to ensure that your experience with us is completely positive.
Thank you again for your feedback and understanding.
Thank you very much for your great feedback! We are delighted to hear that you are so satisfied with our advice. Your loyalty means a lot to us and we look forward to welcoming you to Reisebüro Schöne in the future. If you have any questions or requests, we are always happy to help!
Everything depends on Mrs. Dusek! Without her, the world is barren and empty!!!
signed. Christian Brumm
PS: Who is the guy in the middle of the photo? I've never seen him in the office...
PSPS. For possible fine-tuning, it would be necessary after 25 years to provide a whatsapp number!
Thank you very much for your feedback and the positive review! We are pleased to hear that you are so satisfied with Ms. Dusek and that she had a positive impact on your experience.
However, we would like to point out that our team is made up of many dedicated members who work together to provide the best service to our customers. Each employee contributes to the overall quality and we value all contributions.
In terms of communication, thank you for the suggestion to provide a WhatsApp number. We are constantly exploring ways to improve our customer service, but it is not possible for us to provide this while maintaining privacy guidelines.
Communication would also be no faster than by email.
We have been booking our trips with Mrs. Dusek for 30 years and receive excellent advice, good tips and all-round service. We are always very satisfied. It couldn't be better!!!!! A big thank you from Jürgen and Annerose Arndt
wow, 30 years! In that time we could write a whole travel guide about the best tips and tricks for traveling - and Mrs. Dusek could probably even do it in rhyme!
Thank you so much for your warm feedback. We are delighted to hear that you are so happy with us.
We do our best to make your travels not only relaxing but also unforgettable!
A big thank you back from us - you are the true travel masters! 🚀🌍
With kind regards,
Your team from Reisebüro SCHÖNE for almost 70 years
Thank you for your positive feedback!
We are pleased to hear that you were satisfied with our travel advice and also received subsequent support.
We greatly appreciate your rating of 4.8, but would like to point out that we always strive to provide our customers with a full 5-star experience.
If you have any suggestions on how we can improve further, we would welcome your feedback.
What did you not like about the implementation ?
On the whole recommendable, but targeted advice despite preparatory email description of the vacation planning only on specific inquiries. nevertheless in any case gladly again at any time
Thank you very much for your positive review! We are very pleased to hear that everything went very well (normally).
Your satisfaction is very important to us and we look forward to welcoming you back soon!
Es freut uns sehr zu hören, dass Sie mit unserem Service stets zufrieden sind.
Ihre Empfehlung bedeutet uns viel, und wir freuen uns darauf, Sie auch in Zukunft bestmöglich zu beraten.
Darauf ein Glas Sekt und alles Gute und bis bald!
Thank you so much for your wonderful feedback - you made us shine like a freshly cleaned fridge! 😄 Your satisfaction is like the cherry on the cream cake for us.
We promise to continue to do our best so that we can continue to put a smile on your face in the future.
Thank you so much for the fantastic feedback!
We are so pleased that Mrs. Beloserow was so friendly and helpful to you - she even has a secret stash of kindness!
We can't wait to welcome you back again.
See you soon and remember: kindness is contagious - get a dose with us! 😊
We are very pleased to hear that our employee was able to help you so well with your booking. We do our best to provide a friendly and helpful service to our customers.
If you have any further questions or concerns, please don't hesitate to contact us. We look forward to seeing you again soon!
Thank you very much, Thomas K., for your positive feedback!
We are pleased to hear that you are satisfied with the advice and the fulfillment of your wishes. Your support motivates us to continue to provide an excellent service.
We look forward to welcoming you back soon!
I've been a customer for decades and don't need advice on travel, but I appreciate the speedy and competent handling of a trip, in urgent cases also in advance by telephone.
Thank you very much for your wonderful review! 🎉
We are very pleased to hear that you are so satisfied with our fast and competent handling of your trips. Your long-standing loyalty means an incredible amount to us, and it's great to know that we can be at your side.
Best regards
SCHÖNE Travel Agency
We look forward to continuing to provide you with first-class service in the future. Thank you for recommending us!
Our consultant Ms. Beloserow really got stuck in again to our complete satisfaction - how can I put it best - and made us happy just like last year.
Thanks again for that 😇👋
Thank you very much for your positive feedback, Bernd W.!
We are pleased to hear that Ms. Beloserow was able to meet your expectations again this year and that you are satisfied with her support.
We very much appreciate your recommendation.
Thank you very much for your wonderful review! We are very pleased that you were so satisfied with our advice. It means a lot to us that our friendly and competent team made an impression on you.
If you ever need a consulting ninja, you know where to find us!
Keep up the wonderful work, and see you next time!
Best regards,
Your customer service team from Reisebüro SCHÖNE
Thank you very much for your great review!
We are very pleased to hear that you were satisfied with everything else.
We are not responsible for the chaotic situation with the transfer at Palma airport, this is the responsibility of the tour operator.
vielen Dank für Ihr Feedback und Ihre positive Bewertung von 4,2 Sternen. Es freut uns zu hören, dass unsere Mitarbeiterin sich Zeit für Sie genommen hat und Sie mit der Beratung zufrieden waren.
Wir schätzen Ihre Anmerkungen, jedoch möchten wir darauf hinweisen, dass wir stets bestrebt sind, ein einheitliches und hohes Niveau unseres Services zu gewährleisten. Wir sind uns bewusst, dass jeder Kontakt individuell ist, und wir arbeiten ständig daran, alle Aspekte des Kundenservices zu verbessern.
Ihre Rückmeldung ist für uns sehr wertvoll, und wir werden diese intern besprechen, um zukünftige Erfahrungen noch angenehmer zu gestalten.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Mit freundlichen Grüßen,
Thomas Waclawik
Kundendienstteam Reisebüro Schöne
wow, Ihr Feedback klingt ja fast wie eine Ode an unsere Beratung! 🎶
Wir sind ganz entzückt, dass wir Ihnen mit unseren fachgerechten Hilfestellungen zur Seite stehen konnten.
Wenn wir weiterhin so gute Arbeit leisten, sollten wir vielleicht bald unseren eigenen Fanclub gründen – Mitgliedschaften sind dann natürlich kostenlos! 😄 Sind sie dabei ?
Vielen Dank für die 5 Sterne und Ihre Empfehlung.
Wir freuen uns schon darauf, Sie bald wieder zu beraten – vielleicht mit einem zusätzlichen Schuss Humor?
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Profile active since 31/12/2021 | Last update: 24/05/2025
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Thank you very much for your feedback and the positive rating of 4.6 points. We are pleased to hear that you appreciate our efforts to cater to your wishes.
However, we would like to note that we always strive to fulfill all our customers' requests and wishes in the best possible way. We are sorry that in your case we may not have fully met your expectations. Your feedback is very important to us and we take it seriously in order to continuously improve our services.
Should you have any specific suggestions or concerns, please do not hesitate to contact us directly. We want to ensure that your experience with us is completely positive.
Thank you again for your feedback and understanding.
Yours sincerely,
Your travel agency SCHÖNE