Reisebüro Schöne

Travel agency

Reisebüro Schöne
1,404 Reviews i
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out of 1,411 reviews
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We are an old established travel agency. However, are always up to date in the advice and technology.
We bring a lot of experience in the consultation around your dream trip.
The company was founded more than 50 years ago. This stands for quality and consistency.
With us they get any kind of travel, and this operator and independent of the company.
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Contact information

Reisebüro Schöne
Alt-Rudow 63
12355 Berlin
Germany
Directions

Contact person
Reisebüro Schöne, Citycenter Rudow

Opening hours

Websites

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Review from 13/05/2025  
4.60 out of 5
Excellent
Recommendation
Quality
Value
Services
Performance
Consulting
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Top competencies

Customer loyalty

4.90 out of 5
201 Reviews

Customer satisfaction

4.89 out of 5
193 Reviews

Project success

4.83 out of 5
156 Reviews

1,314 Reviews on ProvenExpert.com

4.60 out of 5
Excellent
Recommendation
They respond to your wishes and make every effort to implement them.
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
13/05/2025Karin R.
Reisebüro Schöne Comment from Reisebüro Schöne:
Dear Karin R.,

Thank you very much for your feedback and the positive rating of 4.6 points. We are pleased to hear that you appreciate our efforts to cater to your wishes.

However, we would like to note that we always strive to fulfill all our customers' requests and wishes in the best possible way. We are sorry that in your case we may not have fully met your expectations. Your feedback is very important to us and we take it seriously in order to continuously improve our services.

Should you have any specific suggestions or concerns, please do not hesitate to contact us directly. We want to ensure that your experience with us is completely positive.

Thank you again for your feedback and understanding.

Yours sincerely,
Your travel agency SCHÖNE
5.00 out of 5
Excellent
Recommendation
Always competent, helpful and friendly advice. I have been booking with Reisebüro Schöne for several years and will continue to do so.
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
12/05/2025Martina W.
Reisebüro Schöne Comment from Reisebüro Schöne:
Dear Martina W.,

Thank you very much for your great feedback! We are delighted to hear that you are so satisfied with our advice. Your loyalty means a lot to us and we look forward to welcoming you to Reisebüro Schöne in the future. If you have any questions or requests, we are always happy to help!

Best regards,
The team from Reisebüro Schöne
5.00 out of 5
Excellent
Recommendation
Everything depends on Mrs. Dusek! Without her, the world is barren and empty!!!
signed. Christian Brumm
PS: Who is the guy in the middle of the photo? I've never seen him in the office...
PSPS. For possible fine-tuning, it would be necessary after 25 years to provide a whatsapp number!
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
06/05/2025Familie B.
Reisebüro Schöne Comment from Reisebüro Schöne:
Dear family B.,

Thank you very much for your feedback and the positive review! We are pleased to hear that you are so satisfied with Ms. Dusek and that she had a positive impact on your experience.

However, we would like to point out that our team is made up of many dedicated members who work together to provide the best service to our customers. Each employee contributes to the overall quality and we value all contributions.

In terms of communication, thank you for the suggestion to provide a WhatsApp number. We are constantly exploring ways to improve our customer service, but it is not possible for us to provide this while maintaining privacy guidelines.
Communication would also be no faster than by email.

Thank you again for your feedback and support!

Yours sincerely,

Customer Service Team
Another one of those guys!
5.00 out of 5
Excellent
Recommendation
We have been booking our trips with Mrs. Dusek for 30 years and receive excellent advice, good tips and all-round service. We are always very satisfied. It couldn't be better!!!!! A big thank you from Jürgen and Annerose Arndt
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
25/04/2025Annerose A.
Reisebüro Schöne Comment from Reisebüro Schöne:
Dear Annerose A.,

wow, 30 years! In that time we could write a whole travel guide about the best tips and tricks for traveling - and Mrs. Dusek could probably even do it in rhyme!
Thank you so much for your warm feedback. We are delighted to hear that you are so happy with us.
We do our best to make your travels not only relaxing but also unforgettable!

A big thank you back from us - you are the true travel masters! 🚀🌍

With kind regards,
Your team from Reisebüro SCHÖNE for almost 70 years
4.80 out of 5
Excellent
Recommendation
Very good advice on the trip and also subsequent help offered
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
24/04/2025Anonymously
Reisebüro Schöne Comment from Reisebüro Schöne:
Thank you for your positive feedback!
We are pleased to hear that you were satisfied with our travel advice and also received subsequent support.

We greatly appreciate your rating of 4.8, but would like to point out that we always strive to provide our customers with a full 5-star experience.
If you have any suggestions on how we can improve further, we would welcome your feedback.
What did you not like about the implementation ?

Regards
SCHÖNE Travel Agency
feedback@reisebuero-schoene.de


Your satisfaction is very important to us and we hope to welcome you back soon!
5.00 out of 5
Excellent
Recommendation
All good, everything was perfect
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
24/04/2025Andreas S.
Reisebüro Schöne Comment from Reisebüro Schöne:
Hello Andreas S.!

Thank you very much.
We really appreciate your recommendation and look forward to welcoming you back soon!

Best regards,
Your travel agency SCHÖNE
4.40 out of 5
Good
Recommendation
On the whole recommendable, but targeted advice despite preparatory email description of the vacation planning only on specific inquiries. nevertheless in any case gladly again at any time
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Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
24/04/2025Rainer B.
5.00 out of 5
Excellent
Recommendation
Everything worked out great - gladly again
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
24/04/2025Heinz E.
Reisebüro Schöne Comment from Reisebüro Schöne:
Dear Heinz E.,

Thank you very much for your positive review! We are very pleased to hear that everything went very well (normally).
Your satisfaction is very important to us and we look forward to welcoming you back soon!

Best regards,
Your team from Reisebüro SCHÖNE
5.00 out of 5
Excellent
Recommendation
Immer bestens beraten.
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
24/04/2025Anonymously
Reisebüro Schöne Comment from Reisebüro Schöne:
Es freut uns sehr zu hören, dass Sie mit unserem Service stets zufrieden sind.
Ihre Empfehlung bedeutet uns viel, und wir freuen uns darauf, Sie auch in Zukunft bestmöglich zu beraten.
Darauf ein Glas Sekt und alles Gute und bis bald!

SCHÖNE travel agency
5.00 out of 5
Excellent
Recommendation
Thank you for everything, we are very satisfied, keep up the good work. Fiedler family
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
24/04/2025Heidrun F.
Reisebüro Schöne Comment from Reisebüro Schöne:
Dear Heidrun F.,

Thank you so much for your wonderful feedback - you made us shine like a freshly cleaned fridge! 😄 Your satisfaction is like the cherry on the cream cake for us.
We promise to continue to do our best so that we can continue to put a smile on your face in the future.

Stay as great as you are and see you soon!

Best regards,
Your team from Reisebüro SCHÖNE
5.00 out of 5
Excellent
Recommendation
Mrs. Beloserow is super friendly and helpful. Thank you very much and we will certainly book with you again.
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
19/04/2025Anonymously
Reisebüro Schöne Comment from Reisebüro Schöne:
Thank you so much for the fantastic feedback!
We are so pleased that Mrs. Beloserow was so friendly and helpful to you - she even has a secret stash of kindness!
We can't wait to welcome you back again.
See you soon and remember: kindness is contagious - get a dose with us! 😊

Cheerful greetings
SCHÖNE travel agency
5.00 out of 5
Excellent
Recommendation
Very friendly employee, helped us a lot with our booking
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
18/04/2025Sascha S.
Reisebüro Schöne Comment from Reisebüro Schöne:
Hello Sascha S.,

Thank you very much for your great review!

We are very pleased to hear that our employee was able to help you so well with your booking. We do our best to provide a friendly and helpful service to our customers.
If you have any further questions or concerns, please don't hesitate to contact us. We look forward to seeing you again soon!

Best regards,
SCHÖNE Travel Agency
5.00 out of 5
Excellent
Recommendation
The travel agency provides competent and friendly advice!
All wishes were fulfilled!
Keep it up and you will always come back!
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
18/04/2025Thomas K.
Reisebüro Schöne Comment from Reisebüro Schöne:
Thank you very much, Thomas K., for your positive feedback!

We are pleased to hear that you are satisfied with the advice and the fulfillment of your wishes. Your support motivates us to continue to provide an excellent service.
We look forward to welcoming you back soon!

Travel agency SCHÖNE
5.00 out of 5
Excellent
Recommendation
I've been a customer for decades and don't need advice on travel, but I appreciate the speedy and competent handling of a trip, in urgent cases also in advance by telephone.
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
17/04/2025Renate K.
Reisebüro Schöne Comment from Reisebüro Schöne:
Dear Renate K.,

Thank you very much for your wonderful review! 🎉
We are very pleased to hear that you are so satisfied with our fast and competent handling of your trips. Your long-standing loyalty means an incredible amount to us, and it's great to know that we can be at your side.

Best regards
SCHÖNE Travel Agency
We look forward to continuing to provide you with first-class service in the future. Thank you for recommending us!

Best regards,
Your customer service team
5.00 out of 5
Excellent
Recommendation
Our consultant Ms. Beloserow really got stuck in again to our complete satisfaction - how can I put it best - and made us happy just like last year.
Thanks again for that 😇👋
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
17/04/2025Bernd W.
Reisebüro Schöne Comment from Reisebüro Schöne:
Thank you very much for your positive feedback, Bernd W.!
We are pleased to hear that Ms. Beloserow was able to meet your expectations again this year and that you are satisfied with her support.
We very much appreciate your recommendation.

Your travel agency SCHÖNE
5.00 out of 5
Excellent
Recommendation
Super nice and competent advice.
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
17/04/2025Simone O.
Reisebüro Schöne Comment from Reisebüro Schöne:
Dear Simone O.,

Thank you very much for your wonderful review! We are very pleased that you were so satisfied with our advice. It means a lot to us that our friendly and competent team made an impression on you.
If you ever need a consulting ninja, you know where to find us!

Keep up the wonderful work, and see you next time!

Best regards,
Your customer service team from Reisebüro SCHÖNE
5.00 out of 5
Excellent
Recommendation
Everything was great! Only at Palma airport it was a bit chaotic to find the transfer
!
Show original
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
17/04/2025Petra E.
Reisebüro Schöne Comment from Reisebüro Schöne:
Dear Petra E.,

Thank you very much for your great review!
We are very pleased to hear that you were satisfied with everything else.
We are not responsible for the chaotic situation with the transfer at Palma airport, this is the responsibility of the tour operator.

We hope to welcome you again soon!

Best regards,
SCHÖNE Travel Agency
5.00 out of 5
Excellent
Recommendation
Sehr zufrieden waren/sind wir mit der Beratung und der Durchführung
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
18/03/2025Peter B.
4.20 out of 5
Good
Recommendation
Die Mitarbeiterin hat sich für die Beratung Zeit genommen.
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
12/03/2025Sabine S.
Reisebüro Schöne Comment from Reisebüro Schöne:
Liebe Sabine S.,

vielen Dank für Ihr Feedback und Ihre positive Bewertung von 4,2 Sternen. Es freut uns zu hören, dass unsere Mitarbeiterin sich Zeit für Sie genommen hat und Sie mit der Beratung zufrieden waren.

Wir schätzen Ihre Anmerkungen, jedoch möchten wir darauf hinweisen, dass wir stets bestrebt sind, ein einheitliches und hohes Niveau unseres Services zu gewährleisten. Wir sind uns bewusst, dass jeder Kontakt individuell ist, und wir arbeiten ständig daran, alle Aspekte des Kundenservices zu verbessern.

Ihre Rückmeldung ist für uns sehr wertvoll, und wir werden diese intern besprechen, um zukünftige Erfahrungen noch angenehmer zu gestalten.

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,
Thomas Waclawik
Kundendienstteam Reisebüro Schöne

www.reisebuero-schoene.de
5.00 out of 5
Excellent
Recommendation
Mit der guten und fachgerechten Beratung und Hilfestellungen
Customer review & rating for:
Reiseplanung Beratung/Buchung/Stornierung/Umbuchung 1.2025
11/03/2025Franziska Ella Viktoria M.
Reisebüro Schöne Comment from Reisebüro Schöne:
Liebe Franziska M.,

wow, Ihr Feedback klingt ja fast wie eine Ode an unsere Beratung! 🎶
Wir sind ganz entzückt, dass wir Ihnen mit unseren fachgerechten Hilfestellungen zur Seite stehen konnten.
Wenn wir weiterhin so gute Arbeit leisten, sollten wir vielleicht bald unseren eigenen Fanclub gründen – Mitgliedschaften sind dann natürlich kostenlos! 😄 Sind sie dabei ?
Vielen Dank für die 5 Sterne und Ihre Empfehlung.
Wir freuen uns schon darauf, Sie bald wieder zu beraten – vielleicht mit einem zusätzlichen Schuss Humor?

Herzliche Grüße und einen fantastischen Tag!

Ihr Reisebüro

www.reisebuero-schoene.de
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* All reviews and experiences about Reisebüro Schöne are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 31/12/2021  |  Last update: 24/05/2025   |  Report profile

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