Reiseteam Ilmkreis / Familingo

Your personal travel planners in Thuringia.

Reiseteam Ilmkreis / Familingo
TOP SERVICE PROVIDER 2022
TOP RECOMMENDATION 2022
4.83 out of 5
Excellent
512 Reviews
Authenticity of reviews
Contact information
As travel planners & experts around your vacation we are happy to arrange the most beautiful time of the year for you. With a lot of experience and insider knowledge around the globe, we are the right contact for your next trip.

We love what we do!
...
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Contact information

Reiseteam Ilmkreis / Familingo
Rankestraße 12
99310 Arnstadt
Germany
Directions

Contact person
Reiseteam Ilmkreis GmbH

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Opening hours

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100% Recommended
5 stars 358
4 stars 55
2 stars 0
1 star 0
Quality
Value
Services
Performance
Consulting
Customer service
Excellent (4.87)
Cost-performance ratio
Excellent (4.54)
Top competencies

Customer loyalty

4.98 out of 5
58 Reviews

Customer satisfaction

4.93 out of 5
57 Reviews

Project success

4.86 out of 5
56 Reviews

418 Reviews on ProvenExpert.com

4.83 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Inquiries / advice and the desired bookings were processed quickly and competently. Thank you!
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Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
05/12/2022Renate Helga B.
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the feedback.
We look forward to the next consultations and joint group trips.

Sabine Friebel
3.40 out of 5
Average
Recommendation
For Corona Info we would have expected more info on demand than simply sending known links on demand. Also that with Aldiana clubs and flight with Condor the seat reservation is incl. was not called or pointed out. Nevertheless, in all good advice.
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Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
05/11/2022Anonymously
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Dear Mrs. Landgraf.
We are sorry that we did not fully meet your expectations!
After your 1st contact we calculated the best price-performance ratio for you for the Aldiana Club and also immediately reserved without obligation. This way, we were able to guarantee you vacation enjoyment right from the start and at the same time act as your contact partner.
Please note that we are legally obliged to send the known entry links.
In addition, we were always available by telephone.

Many greetings
Sabine Friebel
5.00 out of 5
Excellent
Recommendation
Mrs. Sabrina Schneider is in charge of our Mediterranean cruise from 21.5. to 31.5.2022.We are extremely satisfied with all her services and support. M.f.G. Gisela and Jürgen Martius.
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Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
05/07/2022Gisela M.
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Dear Gisela,
thank you very much for the evaluation.

Many greetings
Sabine Friebel
5.00 out of 5
Excellent
Recommendation
We have been customers for 17 years and have always been very satisfied.
Show original
Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
05/05/2022Anonymously
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the review.

Many greetings
Sabine Friebel
5.00 out of 5
Excellent
Recommendation
The advice was very competent and helped us very well to find the right hotel for our needs.
... and it was then also as it was presented to us.
Show original
Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
05/05/2022Andrea K.
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Dear Krieg family.
Thank you very much for the review.

Many greetings
Sabine Friebel
4.00 out of 5
Good
Recommendation
We were completely satisfied with the advice and service.
However, when booking the flight, the seat reservation was not taken into account or pointed out.
Show original
Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
05/05/2022Anonymously
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the rating and the criticism. We will implement this immediately.
We are looking forward to convince you completely again next time and wish all the best until then.

Many greetings
Sabine Friebel
5.00 out of 5
Excellent
Recommendation
We would like to emphasize the advice and support of Mrs. René. She was already in the run-up very anxious to make a preselection for us. Also personally, you were always trying to find the best for. It was an all around successful vacation. We thank you for the friendly advice. We can only recommend your office Familingo. Thank you very much and see you soon.
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Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
05/04/2022Hendrik F.
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the review.

Many greetings
Sabine Friebel
5.00 out of 5
Excellent
Recommendation
Uncomplicated processing of my online request. Booking in the travel agency (outside the actual office hours - thank you Ms. Schneider 😀).
Satisfied all around. This is my 10th booking with the travel team - unfortunately a trip was canceled by the organizer because of Corona - also here I was helped to get my money back.
So all around satisfied with the travel team - always happy again.
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Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
05/04/2022Adrian S.
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the review.

Many greetings
Sabine Friebel
4.60 out of 5
Excellent
Recommendation
As always top. We book for years in your office in Gräfenroda. Keep it up!
Show original
Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
05/04/2022Anonymously
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the review.

Many greetings
Sabine Friebel
5.00 out of 5
Excellent
Recommendation
Very good advice and alternatives
Show original
Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
05/04/2022Karola G.
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the review.

Many greetings
Sabine Friebel
5.00 out of 5
Excellent
Recommendation
A friendly, nice and extremely competent consultation was followed by prompt offers. Our wishes were taken into account to the fullest extent. We are looking forward to an eventful and relaxing vacation.
Booking through Familingo again and again with pleasure.
Show original
Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
05/04/2022Anonymously
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the evaluation.
We look forward to the next consultation.

Many greetings
Sabine Friebel
2.50 out of 5
Average
Used a travel agent again for years and will do it myself again in the future. A massive flight time change and I had to ask several times how it looks with our change requests to be fobbed off with simple feedback. It was only when I used legalities to argue that the trip was cancelled. Had I been able to communicate directly with ITS, I probably would have been faster. I don't need a travel agency for that....
Show original
Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
05/04/2022Anonymously
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the review and criticism.
We are very sorry that we could convince you with the advice and selection of the booked hotel, but subsequently did not meet your expectations.
Please note that flight times are always non-binding and can also be postponed.
As a travel agent, it is unfortunately not in our hands when the tour operators process our emails with customer as well as cancellation requests. We are dependent on their processing. We are happy to forward all our emails to the organizer.


Best regards and all the best
Sabine Friebel
- Managing Director
5.00 out of 5
Excellent
Recommendation
Satisfied all around, if every service provider would work like this, life would be much more pleasant. Thank you very much!
Show original
Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
05/04/2022Steffen R.
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the review.

Many greetings
Sabine Friebel
- Managing Director
4.74 out of 5
Excellent
Recommendation
Personal contact with the hotel was used to meet our special customer requests. Our room was super located, huge and with sea view. A personal greeting from Claudia Rene was in the mailbox. The requested late check out also worked smoothly. The recommended hotel Side Star was mega. We had a great time. There was nothing to complain about. As always when we book with Familingo. Thank you for that.
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Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
05/04/2022Daniela K.
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Dear Mrs. Kumpe.

Thank you very much for the rating. We are glad that everything worked so well again on vacation :-)


Many greetings
Sabine Friebel
5.00 out of 5
Excellent
Recommendation
Super service, always again
Show original
Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
05/04/2022Mike T.
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the review.


Many greetings
Sabine Friebel
- Managing Director -
5.00 out of 5
Excellent
Recommendation
very nice ladies, very detailed advice, always available when there are questions to be answered,
helpful, an all-round carefree package, always happy to return.
We remain loyal customers and are already looking forward to the next trip.
Many love greetings to the entire team of happy holidaymakers.
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Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
03/22/2022Holger H.
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the review.


Many greetings
Sabine Friebel
- Managing Director -
5.00 out of 5
Excellent
Recommendation
I received competent, friendly and detailed advice on travel destinations. This also included tips from the employee's own experience about hotels and sights.
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Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
03/15/2022Ingrid T.
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the review.


Many greetings
Sabine Friebel
- Managing Director -
5.00 out of 5
Excellent
Recommendation
Great advice. Very friendly. Time for every request. Will definitely come back!
Show original
Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
03/14/2022J.
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the review.

Many greetings
Sabine Friebel
- Managing Director -
5.00 out of 5
Excellent
Recommendation
Have always been very satisfied for over 20 years and hope to continue.
Show original
Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
03/13/2022Ramona und Thomas G.
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the review.

Many greetings
Sabine Friebel
- Managing Director -
5.00 out of 5
Excellent
Recommendation
Everything o.k. Always recommended again.
Show original
Customer review & rating for:
Ihre Zufriedenheit mit unserer Beratung / Reiseteam Ilmkreis & Familingo
03/13/2022Lutz G.
Reiseteam Ilmkreis / Familingo Comment from Reiseteam Ilmkreis / Familingo:
Thank you very much for the review.

Many greetings
Sabine Friebel
- Managing Director -
94 Reviews from
6 other sources
4.85 out of 5
Excellent
5.00 out of 5
Excellent
21 reviews on Facebook
 
05/01/2022
5.00 out of 5
Excellent
6 reviews on Facebook
 
11/18/2021
4.90 out of 5
Excellent
8 reviews on Google
 
02/17/2022
4.90 out of 5
Excellent
10 reviews on Google
 
01/10/2022
4.80 out of 5
Excellent
38 reviews on Google
 
05/13/2022
4.60 out of 5
Excellent
11 reviews on Google
 
11/16/2021
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All reviews and experiences about Reiseteam Ilmkreis / Familingo are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 05/06/2021  |  Last update: 06/20/2022   |  Report profile

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